Consumers ditch websites with poor privacy policies
Research reveals consumers placing more emphasis on privacy policies
Websites need to rethink their privacy policies as consumers ditch those that hide data rules or leak information, according to research from Forrester.
The analyst found that a growing number of consumers were reading how companies dealt with their privacy and voting with their feet if they didn’t like what they saw.
The research questioned 37,000 North American consumers, finding that older web users were most likely to read and act on privacy policies.
Most marketers can’t afford to lose valuable customer segments, but they are at risk of doing so if they retain the privacy policies they’ve been leaning on
The increase in awareness was illustrated by the fact that the same question posed to over 55s in 2008 saw only 40% of people ditch a transaction because of privacy concerns.
Although the walk-away rate was lower among younger web users, Forrester said companies and websites should be aware that these customers were likely to change their attitudes.
“Most marketers can’t afford to lose valuable customer segments, but they are at risk of doing so if they retain the privacy policies they’ve been leaning on for the past several years,” Khatibloo said.