Office updates trapped in installation loop

Microsoft Office updates in this week's Patch Tuesday release appear to have installation issues

Barry Collins
11 Sep 2013

The latest batch of security updates for Microsoft Office appears to be leaving some users trapped in an installation loop.

This month's Patch Tuesday update included three fixes related to Office 2007 - KB2760411, KB2760588 and KB2760583 - that are causing many users grief.

While the updates all appear to install correctly, they subsequently reappear in Windows Update as ready for installation, as if they were never installed in the first place.

"It seems they can be installed multiple times - I've installed them three times so far - and they always install successfully but they are then always available for re-install," said a PC Pro reader who alerted us to the problem.

"Once they have been installed our WSUS server sees them as installed correctly and says the PC is 100% patched, but on the client itself they are requesting to be installed once more."

Our reader is far from the only user trapped in the installation loop. A series of threads on the Microsoft Community forums show many users are suffering from the same problem.

Microsoft hadn't returned a request for comment at the time of publication.

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