How to Cancel Netflix: Stop Your Netflix Subscription on iPhone, iPad, Android and online
Netflix is, hands down, the most popular on-demand video-streaming service available now (excluding YouTube, of course). It’s helped change the way we digest video content, binge-watching TV shows, and giving new life to the low-rated B-movies time forgot.
Packages start from just start at $8.99 per month, rising to $15.99 per month if you want Ultra HD footage and multiple accounts per subscription. No matter what package you opt for, you’ll have access to Netflix
However, you may not fancy keeping Netflix after your month-long free trial has run its course. Many subscription services hide their Unsubscribe buttons in the depths of their settings, but Netflix is surprisingly easy to unshackle yourself from.
If you want to cancel Netflix because you feel you’ve watched all of the good content it has to offer here’s how you can cancel your account.
How to cancel your Netflix in browser
Log in to your Netflix account and select your profile icon and then click “My Account”.
On your “My Account” page, you should now be able to see everything about your account, including plan details, settings, and playback preferences. Click “Cancel Membership” under “Membership & Billing” to cancel your membership.
You’ll now be taken to a confirmation page to confirm your subscription termination. Be warned: if you’re on the cheaper tier as you joined Netflix early on, you’ll pay the higher rate when you return.
How to Cancel Your Netflix: Android
To cancel your Netflix account on an Android phone or tablet you’ll have to visit the web browser. Open the Netflix application on your Android and tap on the three vertical lines in the lower right-hand corner.
Tap Account and choose the web browser you’d like to use to cancel your membership. From here, use the same steps that you used above to cancel your membership.
How to Cancel Your Netflix Account: iOS
iPhone and iPad users can bypass the Netflix account altogether. Head straight to Safari or Chrome and visit your Netflix account page. From here you should be able to use the desktop version of Netflix to cancel your membership.
- Tap the three vertical lines in the upper right-hand corner and tap ‘Account’.
- Scroll down the page and tap ‘Cancel Membership’
- Confirm the cancellation
When you initiate the cancellation you can still access Netflix’s content until your billing date. To check your billing date go to your Account Settings and look under ‘Membership’. The next billing date will be listed.
You should receive a cancellation email from Netflix. Check your email to ensure that you won’t be billed for Netflix again.
Canceling Netflix if Billed Through Another Service
It isn’t uncommon to sign up for Netflix through Amazon, iTunes, your ISP, or even another service. Unfortunately, if you’ve signed up through one of those services, you can’t cancel directly through Netflix. This is because your account is actually linked to another service.
For those who signed up using iTunes, you can cancel by opening the Settings app on your iPhone. Tap on your Apple ID at the top, then tap Subscriptions. From here, locate the Netflix subscription and cancel it.
Amazon subscribers can visit the Memberships and Subscriptions page to cancel their Netflix service. Click the Advanced Controls option and choose the option to cancel.
Canceling Netflix through Google Play is simple too. All you need to do is open the Google Play Store on your Android device and click the three-line menu in the top left corner. Tap Subscriptions and tap on Netflix. Select the option to cancel and follow the prompts.
If you’re billed through an ISP like Comcast Xfinity, visit your Netflix account page for more instructions on how to cancel. Comcast in particular once offered the service for free, so you may not actually be paying for the service at all. You can also log into your ISP account to check for subscriptions. This is the same if you’re being billed through your cell phone carrier.
How to Cancel Netflix if Account was Hacked
Netflix users around the world have run into the unfortunate pirates of the internet. If your account was hacked and the login information changed, you may wonder what to do. You can’t log in to cancel the account so how do you either get the account back or discontinue the billing for it?
Assuming you’re not paying for Netflix through a third-party service, you’ll need help logging in. Go to the Netflix login page and click the ‘Need Help’ button.
Netflix will require what login information you do have and the billing method on file. Once you’ve provided this information, the support team will help you to take back your account so that you can cancel it. We do have more information on getting your account back here.
Downgrade Your Plan
If you’re here because you’d like to save some money, you may not be ready to lose access to some of your favorite shows and movies. If that’s the case, you don’t have to cancel your plan to save a little bit of money.
Unless you’re on the lowest tier plan, you can change your subscription and save on costs.
Following the same steps as above, simply tap on your current plan. From here, tap ‘Change Plan’ and select the one you’d like to continue with (in this case it would be the Basic plan). Click the option to Continue.
You will receive a confirmation email once you’ve changed your plan. Keep in mind, the same billing will apply as a cancellation meaning you’ll continue to have access to your current plan until the billing date. After that, you will continue billing, but at the new cost and you’ll receive the new features.
Frequently Asked Questions
If you have more questions about canceling Netflix, we’ve got you covered below.
I canceled my subscription, but still got billed. What’s going on?
Netflix cancelations take effect on the next billing cycle. This means that if you’re due to be billed on the 1st of the upcoming month, but cancel on the 15th, you’ll still have access to all of Netflix’s content until the first.
Unfortunately, delays can occur when canceling which means that if you cancel your subscription within one or two days from the renewal date, you may see another charge.
Once you’ve canceled your membership, verify that you have properly completed the cancelation by checking your email. You should receive a confirmation email. If you didn’t receive one, log into Netflix and check that your membership is set to expire (there will be a notice listed).
Lastly, if you’re positive you canceled your account on time and you canceled the correct account (you may have multiple), contact Netflix Support for help. Netflix’s official stance on refunds is that they do not offer them, but if you’ve been billed incorrectly, it’s worth reaching out to get your money back.
I don’t see the option to cancel under my profile. Why not?
If you’ve followed the steps above but do not see a cancellation option, it’s because you’re being billed through another service. If you aren’t sure which one, visit your Netflix account page and click on the link where your billing information should be. This will walk you through the cancelation process for your individual account setup.
Can I reactivate my account?
Yes. Netflix will allow you to reactivate your account for up to 10 months. If you do so within this period, your viewing history and everything will remain intact.
If you attempt to cancel after this period, you will need to start a brand new account.
Can I pause my account?
Pausing a subscription allows users to suspend their payments and service for a time. At this time, not everyone has the option to pause their accounts. Netflix did confirm in July of 2020 that it is testing the feature. Fortunately, as long as you resume your account before the 10th billing period, you can resume your service just as it was before.