Sainsbury’s is trialling a scan, pay and go service that gives shoppers the option to pick up their groceries and skip checkout queues. The trial store based in Clapham North, London, is the first in the UK to enable shoppers to use the SmartShop app to pay for their shopping anywhere in the store.
Hailing as a move that’s similar to Amazon‘s own Amazon Go store in Seattle, Sainsbury’s shop lets users pay for their goods directly through the app instead of scanning a barcode at a till – as some Sainsbury’s currently offer.
SmartShop is already in use across 68 Sainsbury’s stores, but the ability for iPhone users to use Apple Pay from anywhere in the store is a first and follows limited lunchtime trials at one of the supermarket’s Euston station convenience stores.
“Technology and changing customer shopping habits have transformed the way people buy their groceries,” said Sainsbury’s chief digital officer, Clodagh Moriarty. “Our teams are constantly working hard to bring new convenient shopping experiences to customers and we’re delighted to be the first grocery retailer in the UK to offer customers the ability to shop checkout-free. The latest version of SmartShop, with its new payment feature, will make it super quick for customers to get in and out of the store for those that want to scan, pay and go.”
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Sainsbury’s said that its SmartShop app is growing in popularity with over 100,000 SmartShop transactions and between 3,000 and 4,000 new customer registrations every week. And analyst firm Juniper Research predicts that in-store contactless payments could reach $2 trillion (£1.57 trillion) by 2020, counting for one-in-three in-store transactions.
Cas Paton, the managing director of OnBuy.com, praised the supermarket for adopting new technology but stressed the service was more likely to stay within its local stores.
“For a major retailer such as Sainsbury’s to try something innovative, such as the new scan, pay and go technology, they should be applauded,” he said. “It gives consumers more control over the quality of their shopping experience and the opportunity to eradicate common in-store nuisances such as queues and human-error.
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“Predicting the future adoption rate of the technology, I firmly believe it has better scope for smaller convenient store-types rather than big supermarket units. Especially because those typically using smaller convenient store-types are usually ‘on the go’ and know what they want before going in, thus will appreciate the efficiency and functionality of the technology fitting more in line with their shopping habits”.
The Clapham store will still have both self-service and human-operated checkouts for customers who might prefer to pay at a till and Sainsbury’s will use customer feedback from the trial to develop and improve the experience before testing the technology in different stores and locations.
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