How To Turn On or Off Closed Captions on a Samsung Smart TV

Closed captions are incredibly useful. Not only have captions have made TV accessible to those with hearing difficulties, but they’re also great for keeping up with your programs despite the din in a crowded room, or for finishing up a binge-watching session after everyone has gone to bed.

How To Turn On or Off Closed Captions on a Samsung Smart TV

Captions can even be helpful when you’re trying to learn a new language.  No matter why you’ve introducing closed captions into your life, there’s no doubt that they’re incredibly helpful.  This tutorial will show you how to use closed captions on Samsung Smart TV.

Closed captions, or CC, differ from subtitles when it comes to television support, and we’ll explore that, too. First, let’s take a look at how to turn closed captions on and off on a Samsung Smart TV. This process will probably be very similar to a variety of television sets, but of course, since every manufacturer does everything a little bit differently, the exact wording and path may vary.

Turning Closed Captions ON with a Samsung Smart TV

To turn on closed captions on a Samsung smart TV, you need to access the menu via the remote control. From there we use the Accessibility menu.

  1. Turn on your TV and press Menu on your Samsung remote.
  2. Select Accessibility from the General menu.
  3. Select “Caption Settings” and select “Caption” to turn captions ON
  4. Select Caption Mode to adjust the caption language.
  5. Select Digital Caption Options to change font style, size, color, background color, and more.

On older Samsung TVs or those in different regions, the menus might be different. Another example of enabling closed captions looks like this:

  1. Turn on your TV and select Menu on your Samsung remote.
  2. Select Setup and Preferences.
  3. Select Caption and then OK.
  4. Adjust the captions if you have the option to.

Bear in mind, though, captioning is limited to the shows that provide it, so if you’ve followed these instructions and still aren’t getting captions, you might be watching a non-captioned show.  Alternately, if you’re watching a subscription service, like Netflix, you might need to turn on captioning within the service itself.

Turning Off Closed Captions on a Samsung Smart TV

If you no longer need closed captions, you can turn them off in the same way as you turned them on.

  1. Press Menu on your remote.
  2. Select Accessibility from the General menu.
  3. Toggle off Closed Captions at the top of the screen.

You don’t need to mess with caption settings as you have already done that and have turned them off anyway. If you have a different menu setup like the second example above, just repeat that but select off instead of on. The result should be the same.

Accessibility Shortcuts

Newer Samsung Smart TVs also have the ability to use Accessibility Shortcuts for commonly used features that can improve the television experience for those with various abilities. 

To use Shortcuts, press and hold the “Mute” button on your Smart Remote(or the Volume key for remotes that don’t have a Mute button).

What If My Closed Captions Won’t Turn Off?

What if you did the above but the closed captions won’t turn off? This is a very common issue with all TV setups. Especially if you have had guests, house sitters, babysitters, or something else. If someone has enabled CC and you tried disabling it but it won’t go away, it likely isn’t the setting on your TV itself.

Closed captions can be enabled at the source too. That’s your cable box, satellite box, or any of the devices currently on the market that allow you to watch a myriad of programs on your Smart TV. Make sure to check the settings on your source device and turn off closed captioning there too. Even if you turned it off on your TV, if it has been enabled on your source device, it will be sent to the TV anyway.

For example, on a Roku, do this:

  1. Press the ‘*’ key on your Roku remote.
  2. Select Closed Captions and toggle it to Off.
  3. Press the ‘*’ key again to exit the menu.

Cable and satellite boxes and other devices will vary but accessing the Menu, and then Settings is usually a good place to start.

If the captions are stuck (for example the same words) on your screen, then your should turn your TV off, leave it off for 15 seconds. You can also completely unplug your TV for 15 seconds then plug it back in. Upon restarting, the Closed Captions should disappear.

What’s the Difference between Closed Captions and Subtitles?

On the surface, closed captioning looks almost identical to subtitles. For those with hearing difficulties, the difference can be huge.

A subtitle is a transcription of all dialogue within the scene being shown. It is designed for anyone who cannot use the original audio, and for TV shows or movies that don’t have dubbed versions to still follow what’s going on and enjoy the TV show or movie. It is mainly designed for people who don’t understand the language, not for those with hearing impairment even though it can be used by both.

Look at closed captions and you will still see text dialog but you will also see more. You should see descriptions of any background noises, as well as key sound effects and any audio within the scene. Closed captions will also distinguish between which characters are saying which lines, and if a character speaks off-screen, this will be noted in the captions.  The idea is to add a lot more information to the viewer in order to engage more with any important content that might be missed when sound is not present.

Subtitles are designed for those who have trouble understanding the language or need a visual translation of the words being spoken.  Closed captioning is specifically designed for the hearing impaired in order to communicate as much of a scene as practical so the viewer can gain maximum enjoyment out of it.  While closed captioning won’t mention every single lightsaber noise in a Star Wars fight scene, it will let viewers know when R2D2 is bleeping and blooping.

Depending on your personal need, subtitles might be enough for you to fully enjoy a show, while others need closed captions to get the most out of the experience. Regardless of your personal preference, setting up closed captioning on a Samsung Smart TV is a pretty straightforward process.

Frequently Asked Questions

Can I change my subtitles?

Yes! Whether they’re too small or too transparent, you can change the subtitles on your Samsung TV. On your TV head over to ‘Settings’u003e’General’u003e’Accessibility’ and use your remote to toggle between the size, the color, etc.u003cbru003eu003cbru003eUse the option on your remote to go back to your TV’s home screen and there you will see your updated captions.

I turned my closed captioning on, but there’s nothing showing. What’s happening?

Oddly enough, not all content is capable of producing Closed Captions. This means that the show you’re watching may not show any captions at all. If this is the case you can always try another way to watch it that may have them available. For example, if you’re watching a show on cable, check to see if it’s available on Hulu or another streaming service.

Is there anything I can do if I don’t have a remote?

Not having a remote for your TV makes things incredibly difficult and it limits your ability to control the functions of your set. Most Samsung TVs have a physical Menu button located on the side, back, or bottom. Click this button and use the volume up and down buttons to navigate to the Closed Captions. From here, you can turn them on.

15 thoughts on “How To Turn On or Off Closed Captions on a Samsung Smart TV”

Avatar Michael J DeCerbo says:
I have a Samsung 8 Series. I followed all the steps to turn off closed captions but they are still there. I use HULU as my streaming service and checked the settings there to make sure they are off but still can’t turn them off.
Avatar Michael J DeCerbo says:
I have a Samsung UHDTV Series 8
Avatar Lisa Kitchener says:
I have a Samsung Q60 and I have turned the cc on but no captions are appearing. Any suggestions?
Avatar Lisa says:
I have a Samsung Q60 and I have turned the cc on but no captions are appearing. Any suggestions?
Avatar Lilbiggs_55 says:
Words: was shot with a black Dropbox in white words
Won’t disappear from my samsung tv the screen, no mater if I turn off caption
Avatar dirk lockhart says:
I have a Q60 smart tv which just turned on the captions however when i checked the accessibility / captions they were turned off. i checked the source which is apple tv and it also is checked off…then proceeded down the line with my cd players…all turned off tried setting all system to factory and it still wont go away..then I tried checking apps the only one which captioning appears on is You Tube…now here is the catch both my tvs the Q60 and the bravida Sony have You tube apps installed but its only the Q60 which has the caption problem
Avatar Jose Lopez says:
I go through the close caption steps and still reads not available, what do I do?
Avatar Randi Miller says:
Same thing for us. Followed all directions and it says “not available” I want the captions turned off. Kids must have been playing with the buttons and now all channels have captions.
Avatar Steven Jones says:
I would like to know how I can get the Digital Captions. I keep getting “Not available” and my dad really needs the black and white captions to perfectly watch his Television programs.
Avatar Mike & Linda Reilly says:
We have a brand new Samsung 40 in. smart LED HDTV UN40N5200. It will NOT show analog captions from a VCR recording. We have a Toshiba HD LED in another room as well as a Sony HD LED in another room. They both show the analog captions just fine from the VHS tape. So this Samsung has ZERO value to us if it won’t recognize an analog caption. Will have no choice but to return it.
Avatar Arthur Corso says:
If you have comcast and have tv caption settings on but no captions show on TV , go to you remote , press Xfinity on demand button > press menu at bottom left > scroll to sub titles > on > scroll to csptions > on ..
tbis should fix it
Avatar Mike R. says:
Thank you Arthur. We usually leave the cable box off when watching our recordings. This stops the blast from live TV when we stop the show. If I take this exact same tape to my Toshiba or my Sony they show the captions beautifully. Looks like Samsung has dumped their analog caption technology. No longer all inclusive, I guess.
Avatar shirley says:
I want caption turned off – I go to tools, press off but it doesn’t stay. How can I exit and get it to stay off?
Avatar Peter says:
The same with me. How do you fix this?
Avatar Hugh Curtler says:
When I go to “accessibility” the closed captions are not an option. I keep reading “Not Available.”
Avatar Brian Libbey says:
Exactly! Says the same on mine – not available. I need to know how to make it available.
Avatar Susan Barutt says:
Mine, too!! Really annoying!!

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