Dell doesn’t know whether or not hackers stole customer info

According to a customer update on Dell’s website, the computer company was hit with a hack earlier this month, and they’re being pretty darn vague about it.

Here’s what we know. On 9 November, the company noticed some “unauthorised” activity on its network, which was intended to steal customer information. Dell says that it quickly intervened and shut the hack down, likely before anything was breached. Then, out of “an abundance of caution,” (Dell’s words, not mine,) the company reset everyone’s passwords. Dell also hired a digital forensics team, and has launched an official investigation into the matter.

Dell does clarify that this potential breach could only have accessed names, email addresses and hashed passwords. Credit card information is stored separately and would not have been accessible, even if Dell hadn’t caught the breach when it did.

At the moment, the company is staying silent over how many accounts, if any, have been affected. In a press release from Wednesday, a Dell spokesperson announced that “though it is possible some of this information was removed from Dell’s network, our investigations found no conclusive evidence that any was extracted.” In short, your data might have been stolen, but also, your data might not have been stolen. Thanks, Dell.

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This is all sounding awfully similar to Amazon’s hack earlier this month, another case of a company keeping quiet over security issues. I get that Dell is just waiting for more information before making another official statement, but you’d think that with the sheer number of data breaches this year has seen, the company would want to clear the air as soon as possible.

Right now, it’s really not looking like anything was stolen, but we’ll keep you updated if Dell comes forward to add anything else.

Image: Jjpwiki used under Creative Commons

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