EMC MozyPro 2.0 review

£508
Price when reviewed

MozyPro is EMC’s business version of its popular MozyHome hosted backup service, and it adds support for Windows and Mac servers along with Exchange and SQL server data. It requires an agent loaded on all systems to be included, and a key feature is the remote web console that lets you centrally control all operations on each system.

The pricing is structured separately for desktops and servers, so you buy a licence for each one and choose the amount of storage you want. Prices are quite reasonable, with server licences costing £6.99 plus 50 pence per month for 1GB of storage, which can be shared across all servers. Desktops cost £3.99 and purchased storage can be shared across these systems as well.

Installation is simple enough: once you’ve signed up, you’re provided with a personal web console for managing all operations. Your keys can be assigned to users by entering their email address, after which they will receive a message asking them to download the client and enter the key during the install process. MozyPro 2 offers a remarkable level of control over backup operations, but we would recommend taking time out to go through the options before deployment.

Users can be placed in groups and have global parameters applied that control how their clients function and what features they can access.

Client configurations are created for server and desktop groups, and include options to allow users to backup network drives and provide warnings when backups have failed. You can use the default 448-bit BlowFish encryption or opt for 256-bit AES.

EMC MozyPro 2.0

Backups can be set to run whenever the client system is idle. You can define CPU usage thresholds and the length of idle time before a backup starts, as well as the maximum number of times it can run in a day.

Alternatively, backups can be scheduled for daily or weekly intervals, and you can force group members to use these settings and stop them running manual backups. Bandwidth usage can be restricted during working hours and you can apply backup sets to determine what files should be secured.

Restoration won’t take long since this can be run from the client where you view your backed up files and folders and decide where to send them. You can also allow the client to add backup and restore menu items to Windows Explorer.

MozyPro 2 has come in for criticism in the past for its poor support and lengthy waits for calls to be answered. We tested this and found that not much has changed on this front. It took a full 20 minutes before a call to their UK support number was answered. We had a genuine query about setting up the client configuration to point to specific locations on their hard disks. The information supplied was wrong: we were told it couldn’t be done from the console when, in fact, it could.

MozyPro 2’s strengths lie in its ease of use: it can be installed and running in minutes. The admin console provides superb levels of control over client activities, but user support needs to be improved.

Details

Software subcategory Backup software

Operating system support

Operating system Windows Vista supported? yes
Operating system Windows XP supported? yes
Operating system Mac OS X supported? yes

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