How To Fix the Gravatar Cropper Not Working

Gravatar is a go-to web service for people who want to refrain from repeatedly uploading their profile pictures on the WordPress websites they comment on. It’s a time-saver, especially if you’re a blogger or find yourself commenting on many online posts.

How To Fix the Gravatar Cropper Not Working

Just like any other online automation tool, this web service is bound to malfunction once in a while. If you find your Gravatar Cropper not working, you have come to the right place. Learn some of the fixes you can try to ensure that your Gravatar resumes normal functioning and you’re able to crop your avatars with no issues.

Gravatar Cropper Not Working

Cropping your avatar is one of the most important steps you’ll encounter when setting up your Gravatars. If you cannot get past this step, you won’t be able to add any new Gravatars to your profile.

Gravatar Cropper not working can be caused by an array of issues, including:

  • Problems with the browser you’re working with; some browsers are not well-supported by Gravatar
  • Using a browser that’s out of date
  • A bug in the Gravatar software

There are various ways to resolve these issues so you can get your Gravatar Cropper to crop your photo again.

How to Fix Gravatar Cropper Not Working 

Try the following fixes if Gravatar Cropper is not working.

Switch to Another Browser

If you’re using a browser such as Internet Explorer and your Gravatar Cropper doesn’t seem to work, try switching to another browser like Firefox or Google Chrome and see if that will resolve the issue. In most cases, this should fix the problem, and you should be able to crop your image afterward. It’s best to work with browsers that both WordPress and Gravatar currently support, just to be on the safe side. These include:

  • Google Chrome
  • Opera
  • Microsoft Edge
  • Safari
  • Mozilla Firefox

Crop the Photo Using WordPress

If you still can’t crop your photo even after switching to another browser, you can bypass the process by going to WordPress and cropping the image from there. You just have to ensure that the email account you’re using for your WordPress account is the same one you use for your Gravatar account. With that out of the way, here’s how to crop your Gravatar using WordPress.

  1. Go to WordPress and log into your account using the same email you’re using for Gravatar.
  2. Select “My Profile” from the left sidebar.
  3. Click your avatar and select the image you were trying to crop with the Gravatar Cropper.
  4. Click “Open” to add the image to your WordPress.
  5. Crop the image as you please and click the “Change My Photo” button.
  6. When you return to your Gravatar account, you should see that the image has successfully been updated and added to your Gravatars.

Refresh the Browser and Clear the Browser Cache

Another fix you can try if your Gravatar Cropper is not working is refreshing the page by clicking the circular arrow at the top-left corner of the screen. Consider a forced reload if the refresh icon does not resolve the problem. Here are the shortcuts you can use to force-reload your browser across various operating systems.

  • Linux: “F5”
  • Mac OS: “Cmd” + “R”
  • Apple: “Apple” + “R”
  • Windows: “Ctrl” + “F5”

Consider clearing the browser cache if a forced reload does not resolve the issue. The browser cache includes small files with tiny bits of information to help users access websites faster when revisiting them. While the cache is vital in streamlining the browsing experience, it can cause problems that might make the whole process go wrong. 

Clearing Cache on Google Chrome

To clear the browser cache on Chrome, follow the steps below.

  1. Open Google Chrome and click the three vertical dots at the top-right corner of the screen.
  2. Expand the “More tools” menu and choose the “Clear browsing data” option.
  3. At the top of the page, specify the specific time range of the cache you want to delete. You can select “All time” to delete all of it.
  4. Check the box for “Cached images and files.”
  5. Click the “Clear data” option to complete the process.

Clearing Browser Cache on Mozilla Firefox

If you’re using Mozilla Firefox, follow the steps below to clear the browser cache.

  1. Open Mozilla Firefox and click the three horizontal lines in the top right corner of the screen.
  2. From the options, select “Settings.”
  3. From the left sidebar, select the “Privacy & Security” option.
  4. Scroll down to the “Cookies and Site Data” section.
  5. Click the “Clear data…” button.
  6. Uncheck “Cookies and Site Data” (unless you want to clear those as well) and make sure the “Cached Web Content” box is checked.
  7. Click the “Clear” button.

Clearing Browser Cache on Microsoft Edge

If you’re using Microsoft Edge, it’s best to turn off sync if you want to clear the browser cache only on the device you’re using. To do so is a two-phase process.

  1. Open Microsoft Edge.
  2. Click the three vertical dots in the top-right corner of the screen.
  3. From the menu, select the “Settings and more…” option.
  4. Navigate to “Settings” then “Profiles.”
  5. Open the “Sync” option and click “Turn off sync.”

Once syncing is turned off, follow the steps below to clear the browser cache.

  1. Click the three vertical dots in the top-right corner of the screen.
  2. From the options that pop up, select “Settings and more.”
  3. Navigate to “Settings” then “Privacy, search, and services.”
  4. Scroll down to the “Clear browsing data” section.
  5. Click the button that says, “Choose what to clear.”
  6. Under the “Time range” dropdown menu, choose “All time.”
  7. Ensure the only checked option is “Cached images and files.”
  8. Click the “Clear now” button.

If you’re using any other browser besides those discussed above, please check the support page for instructions on clearing the browser cache.

How to Fix Gravatar Not Uploading Image

Sometimes, you might face problems when uploading your image to Gravatar before you even try to crop it. If that’s the case, consider trying some of the fixes highlighted below. 

Disable Your Ad Blocker

If you’re having trouble uploading your image to the Gravatar Cropper, the ad blocker you’re using might be the culprit. Ad blockers might interfere with the Gravatar so if you’re using one, consider disabling it temporarily, then try to upload your image again.

If You’re Using Firefox, Disable the Content Blocking Security Feature

If you’re using Firefox and are having trouble uploading your images to Gravatar Cropper, the browser’s content-blocking security feature might interfere with the upload function. The Firefox security feature is known to prevent parts of some websites from loading. It’s best to disable the feature altogether. Here’s how to go about the process.

  1. Log into your Gravatar account.
  2. Click the information icon in the top-left corner of the screen.
  3. Turn Off the “Enhanced Tracking Protection for this site” to disable the security feature.
  4. If using an new private window, click the “Enhanced Tracking Prtection ON for this site” option.

Check the Size of Your Image 

The maximum size limit for the images you can upload to Gravatar is 10 MB. If your photo is larger than this limit, you’ll get a warning message informing you that you can’t upload the image to the system. You’ll have to opt for a smaller image or shrink the size of the image you’re trying to upload by using photo editing tools such as Photoshop

How to Fix Gravatar Window Not Displaying Properly

There are also cases when your Gravatar might fail to display correctly or not even display at all. Here are some reasons why that might be the case, along with some fixes you can try to resolve the problem. 

  • Ensure the email address you’re using for the Gravatar Cropper is the same as the one on your profile or the one you’re using to comment on the external site.
  • If you make changes to the Gravatars on your WordPress website, the changes you made might not reflect immediately, or if they reflect, they might fail to display correctly. It can take up to 24 hours for the changes to update across the website and Gravatar, so be patient and see if your Gravatars will display appropriately after 24 hours.
  • If your Gravatar is not displaying on your own website or the website you have commented on, then the culprit is likely the rating you assigned the photo. Most websites will not display avatars with a rating above G because they might contain sensitive or offensive content. Reassign your image with a G rating and see if that resolves your issue.

Get Your Gravatar Cropper Up and Running Again

Gravatar Cropper not working can be an inconvenience, but it should not be a cause for worry. In most cases, you can resolve the issue by logging in to your Gravatar account using another browser and then trying to crop your image from there. If that doesn’t work, we recommend bypassing the process by uploading and cropping your Gravatar image via your WordPress account. Any changes you make to your WordPress profile picture will reflect on your Gravatar account.

Have you ever experienced issues when cropping your avatar using the Gravatar Cropper? How did you go about it? Please share your experience with us in the comments section below.

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