Huawei P9 – Not Receiving Calls – What to Do

Not being able to receive calls on your Huawei P9 device may be very frustrating. It becomes a serious issue if you miss important business calls or emergency calls because they don’t ring through. To solve this problem, check out the easy troubleshooting tips below.

What to Do If You Can Make Outgoing Voice Calls

If you can make calls but are having problems receiving them, try the following troubleshooting tips:

1. Turn Off Divert Calls

Sometimes the solution is as easy as a few taps on the screen. Make sure that you aren’t missing calls because your divert calls feature is on.

Step 1 – Access Phone Menu

First, tap on the Phone icon from your Home screen. Tap on the three stacked horizontal lines in the bottom right corner of your screen to open up the menu.

Next, choose the Settings option from the pop-up submenu.

Step 2 – Check Your Call Forwarding Settings

Tap on Call Forwarding when you get to the next menu. This option should be near the top of the list. Press “Always Forward” to change these call options and then tap on the Disable button to stop call forwarding. Do this for every type of Call Forwarding you have enabled in the previous menu.

2. Power Off/On

Additionally, rebooting your phone may help reset any potential connection or network glitches.

To reboot your phone, simply press and hold the Volume Down button and the Power button at the same time. If you are successful, your phone will restart after a few seconds.

3. Turn Call Barring Off

Another feature that may stop you from receiving calls is having the Call Barring feature active. To check to see if it’s on, follow the steps below:

Step 1 – Access Phone Menu

First, tap on the Phone icon from your Home screen. When your dialer screen is displayed, tap on the three horizontal stacked lines located in the bottom right-hand corner of your screen. This will open the Phone menu.

Step 2 – Check Call Barring Settings

Next, scroll down to “Call barring” and tap on this option. In the Call Barring menu, scroll down towards the bottom until you see the “Deactivate all” option. Tap on it or individually toggle all incoming call options off.

You may also be prompted to enter a password to change these settings. If so, enter your required password and then tap on OK.

What to Do If You Can’t Make Outgoing Calls

If you can’t make or receive calls, it may be a problem with your network. Check your signal to make sure you have network bars. In addition, you may want to call your provider to verify possible outages.

Furthermore, if you are having trouble making and receiving calls from a specific number, ask the other person to find out if there is a problem with their network provider.

Final Thought

If you’re having problems receiving calls to your Huawei P9, there may be an easy solution. It most often happens if you have accidentally enabled call forwarding or call barring. Any additional problems are usually remedied by restarting your device.

However, if you’re still experiencing issues with your device after troubleshooting, you may want to contact your carrier. That’s because there might be a more serious problem that only their tech support can remedy.