Toshiba has told customers expecting Windows 7 upgrade discs that they won’t be arriving until December.
The PC manufacturer has, like most PC makers, been offering customers who bought a Vista PC in recent months the chance to upgrade to Windows 7. However, unlike most PC manufacturers, Toshiba was charging up to £28 for the privilege, as we exposed in our recent investigation.
The collection of the driver DVD and the programming of an automatic upgrade process require some more time. Therefore, we will be able to ship your Windows 7 Upgrade at the beginning of December
Yet, it appears that relatively steep charge doesn’t guarantee swift delivery of the upgrade discs. Despite the fact that Windows 7 will be officially launched this Thursday, Toshiba has warned it will take at least another six weeks to get Windows 7 to its customers.
The revelation comes in an email sent to a PC Pro reader. “Our shipment will contain a Windows 7 DVD, the product key and a free Toshiba driver DVD, containing the latest Windows 7 drivers for your Toshiba PC,” the email states.
“The collection of the driver DVD and the programming of an automatic upgrade process require some more time. Therefore, we will be able to ship your Windows 7 Upgrade at the beginning of December. Please accept our apologies for any inconvenience this may cause.”
“Due to technical reasons it is not possible to ship your Windows 7 Upgrade pack without the driver DVD. As soon as the upgrade pack has been shipped, we will inform you straight away by email.”
The delay will doubtless disappoint Toshiba customers awaiting the new operating system, not least because Toshiba’s own website suggests the discs will arrive promptly. “Upgrade to Windows 7. Why wait?” the site states. “Get ready for Windows 7 tomorrow. Buy a Toshiba laptop today.”
Update: 3pm 22 October: A Toshiba spokesman says the company will start sending out Windows 7 upgrade discs at the beginning of November, with only some customers having to wait until December. He couldn’t comment on the reason for the delay, but said “there was never any suggestion that it would happen any earlier than November”.
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