Nokia: N97 was a “tremendous disappointment”
Nokia has admitted that the N97 was a “tremendous disappointment”, but claims there’s better to come from Symbian.
The N97 was the successor to the highly successful N96, but the Symbian OS came in for heavy criticism, with our own review describing it as “a huge disappointment”.
In a video interview with All About Symbian, Anssi Vanjoki, Nokia’s executive vice president of markets, was frank about the N97’s failings.
The N97 has been a tremendous disappointment in terms of the experience quality for the consumers
“The N97 has been a tremendous success for us in how many did we ship, and how much money did we collect. However, it has been a tremendous disappointment in terms of the experience quality for the consumers and something we did not anticipate,” he said.
“It happens every now and then in a big company like Nokia that even if you have the most stringent quality control mechanism something slips. You fix that, and actually make things worse. It’s taken too long to repair, but… the agonising experience is over,” he concluded.
According to Vanjoki, the latest version of Symbian – which introduces a completely new interface – has benefited from the the N97’s mistakes. “We have taken the learnings, and when Symbian 3 comes out you can rest assured it will be perfect,” he said.