Flawed Windows Phone 7 update affects 10% of users
Microsoft has admitted that a small update to Windows Phone 7 caused problems for one in ten users.
Earlier this week, Microsoft rolled out its first upgrade to the mobile OS, to prep the update system for a more important patch due next month.
Once the minor update rolled out, users reported it wasn’t installing properly, with a few saying it had bricked their handsets. Most of the problems seemed to centre on Samsung phones.
While Microsoft at first said the issue affected only a small number of users, it has now said one in ten had trouble installing it.
“Of the 10% who did experience a problem, nearly half failed for two basic reasons — a bad internet connection or insufficient computer storage space,” said communications manager Michael Stroh in a post on the Windows Phone blog. “Luckily, both are easy to fix.”
Stroh admitted a separate problem was hitting “a small number of Saumsung phones”, and confirmed that Microsoft has temporarily suspended updates to handsets made by that manufacturer.
The update doesn’t need to be installed immediately, but it will show up on all Windows Phone 7 handsets eventually. “Even if you skip this update, you’ll still eventually receive it,” Stroh said. “The patch will simply be bundled together with our next update.”
Because of the complicated nature of the mobile market, it will likely take weeks for everyone to receive the update, he added.
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