DNS problem takes down TalkTalk sites

Websites and emails have gone missing from a TalkTalk domain, following apparent Domain Name System (DNS) problems.

DNS problem takes down TalkTalk sites

The ukgateway.net domain is currently offline, as are all the sites hosted on it, and a PC Pro reader wrote in to say his ukgateway.net email hadn’t been working for days.

“I have a ukgateway.net email account and as of the 13 April this has suddenly stopped working – any emails that would have been sent to that account have vanished into the ether,” he said. “I get 20 to 30 emails a day and have lost them all.”

A ukgateway.net user posted on the TalkTalk forums that the domain name seems to have disappeared. “This domain has been unavailable since yesterday afternoon and users with ukgateway.net email addresses get an error when trying to send mail,” the commenter said, adding he received an error message saying the domain “does not exist”.

Another user suggested the domain registration had been allowed to lapse. “What has happened here is that the DNS entry for ukgateway.net has been deleted and its status… is now shown as ‘Redemption Period’ – a grace period before the domain name is totally removed and is up for re-use by someone else.”

UK Gateway was bought by Tiscali, which was in turn acquired by TalkTalk in 2009. One forum poster asked what the incident shows about the company’s “support for legacy domains”.

A TalkTalk spokesperson told PC Pro the company was investigating the issue, which only affected UK Gateway customers, and not the rest of the company.

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