Sky Yahoo Mail move dogged with problems

Sky’s migration from Google to Yahoo Mail has left many customers locked out of their inboxes or cleaning mailboxes stuffed with thousands of unwanted messages.

Sky Yahoo Mail move dogged with problems

Sky has been moving customers from Gmail to Yahoo Mail over the past couple of weeks, but the migration hasn’t gone smoothly for many customers.

Reports of problems emerged last week, but last night Sky’s support team admitted that it still hadn’t resolved all of the reported issues.

A thread recording “email incidents” on the Sky Support forums is now running to 20 pages, with many users reporting they’ve been locked out of their mailbox, or that migrated mailboxes are missing messages or contacts.

Many others are reporting that their email clients are being overwhelmed with thousands of old messages being downloaded afresh. “While I was on the phone [to Sky support], my wife was frantically trying to delete messages in our Outlook, and was developing repetitive strain injury symptoms by about the 12,000 mark,” writes one disgruntled customer on the Sky forums. “Then the PC froze, it had run out of HDD space – big problem.”

“To cap it all, I was away from the office on Friday, but they called to ask why I was sending them hundreds of emails, read receipts and ‘deleted without reading’ receipts – and did I realise that I was causing a problem at work? – thank you Sky, I might end up with a reprimand there.”

Sky’s support staff have suggested customers delete unwanted messages using the webmail service, to prevent them being downloaded to their PC, but many complain they’re unable to even log in to the webmail.

Problem accounts

An update posted by Sky’s support team yesterday said that there was “a small number of accounts which are proving more challenging to get fully moved across”.

“We are continuing to work on the other issues customers are experiencing, including where customers are either unable to log into their account or have emails bounced back with delivery failure and similar messages,” the company added.

In a further update added at 8:30pm last night, Sky said: “We do have some customers whose account settings (mail filters, auto-forwards, etc) are still being moved across, and for customers now signing the new T&Cs [for Yahoo Mail] it’s taking on average 24 hours for the old mail to be moved.”

Sky was unavailable for comment at the time of publication.

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