Microsoft is continuing a profile-raising offensive with an attack on Google, the search giant that also has productivity tools and an operating system in its portfolio.
Yesterday, Microsoft admitted it was feeling marginalised after a period of intense media coverage for rivals Apple and Google.
The company has already leaked (inadvertently or not) a series of slides showing how Windows 8 will take on Apple.
Now company officials have taken aim at Google Docs, saying the free web offering is a pale reflection of Microsoft’s Office when it comes to customer service.
“The launch of Office 2010 earlier this month reminded me just how much this makes us different,” said customer service vice president Barbara Gordon in a blog.
“When was the last time you called Google for help recovering a lost Google Doc? Were you even able to find a number? My guess is, no. In my opinion and the opinion of others, Google simply does not provide that level of service.
“We have a long history of working with customers to deliver services and support tools.”
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