Ontrack extends data recovery to home users

Kroll Ontrack is extending its physical data recovery services to home users – but at a price.

Ontrack extends data recovery to home users

The firm will recover files from individual home PCs, laptops or other storage media, but it will cost a flat fee of almost £500 to recover the data.

The company charges £75 to diagnose a corrupted hard disk or media, and identify whether it can recover files. It then costs a further £395 to physically rescue the data in the company’s clean room and copy it to a new hard disk.

Ontrack’s managing director Phil Bridge admits he’s offering the service to take up the slack in its data recovery labs, and claims the company’s “not really making any money” from the home service.

“Every home user works somewhere – when they have a problem at work, hopefully the first person they’ll talk to is us,” he said, explaining the rationalé for the service.

Bridge says that digital photos are the files that most consumers turn to a recovery service for, although there are other popular requests. “We recover a lot of music,” he told PC Pro. “I went through the painful process of ripping all my CDs to iTunes a while back and I certainly wouldn’t want to do that again.”

Ontrack guarantees to recover data within 28 days, although the media has to be sent to its headquarters.

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