Network provider admits customers still don’t trust the cloud

Network provider Alcatel-Lucent has admitted that customers and businesses still don’t trust the cloud with their data, and claimed the industry must follow the example of banks in convincing them.

Network provider admits customers still don't trust the cloud

“If you’re on holiday in Thailand and you want to buy something from a street market, you give them your credit card,” Adolfo Hernandez, president of Alcatel-Lucent EMEA business, told delegates at CeBIT.

“Somebody takes that to the back room, and you feel okay about that. Why? It’s a matter of earned trust. The banks have created a system of guarantees that customers can believe in.

This would be a great time to start from scratch, but much of the infrastructure is already in place, so that’s not a choice. We need to transform these networks, and it’s going to take work

“We need to create the same situation with data. As an industry we’ve been a little bit sloppy in convincing our customers,” he said.

According to Hernandez, service providers, infrastructure providers, and software makers needed to provide a framework of cast-iron guarantees and regulations to ensure that customers felt comfortable housing their data in the cloud.

“We can get a long way with the encryption technology we use today, but we need to be as good as our banking brothers,” he said.

Alongside the issue of security, he also warned that failure to invest adequately in the network could hamper the move to the cloud. “You need true broadband speeds to make cloud services work, and at the moment, in areas we’re not even set up to deliver 1Mbits/sec.

“We’re using a network that was designed for voice to delver massive amounts of data. This would be a great time to start from scratch, but much of the infrastructure is already in place, so that’s not a choice. We need to transform these networks, and it’s going to take work.”

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