If you’re on O2, you may have found yourself having a hard time connecting to the internet on your phone this morning. Users have discovered that their data service is down, which has been confirmed by O2, leaving customers across the UK unable to get online. And guys, it’s chaos out there.
O2 phones have been unable to use mobile data all morning, and many users have reported issues with texting, rendering their phones largely useless until the issues are fixed.
This is the first time anything like this has happened with O2, and the company’s been keeping us updated on Twitter, revealing that it identified the issue in one of its third-party suppliers and have been working to fix it. In the meantime, voice calls seem to be working for most users, though some people have reported only being able to make emergency calls.
This outage has also affected companies that share O2’s network – mainly GiffGaff and Tesco Mobile. “Our technical teams are investigating reports of issues when using data,” O2 wrote on its status page, which, in a lovely example of irony, is also down. ”Voice calls are working OK. Our technical teams are investigating. We apologise for any inconvenience. Updates will be shared here as soon they are available.”
As anyone could have predicted, this debacle has led to a lot of anger, with some O2 users demanding compensation. As one Twitter user pointed out, a £40 monthly contract comes in at at about 5p an hour, so we’ve really only lost about 20p so far. Still, the outages are undoubtedly inconvenient– and no one’s denying that.
Still, there is a silver lining to all of this, which this Twitter user discovered:
Enjoy your day off, Dawn. As for everyone else, you can stay updated on O2’s Twitter, where the company has been profusely apologizing all morning, or on the status page, if it ever gets back online.
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