Not Receiving Calls on the Samsung Galaxy J2 – What to Do

Not being able to receive phone calls can be a result of various issues. Some of these issues you can resolve on your own, but there are still some that require professional help. More often than not, there’s a software issue that’s causing your phone to not be able to receive calls.

There are a few things that you can do to find the cause of this problem, as well as the solution. To help you identify the culprit, let’s go over all the possible reasons why your phone can’t receive phone calls.

No Service

This is the most obvious reason why you might not be able to receive phone calls. When this happens, you’ll usually get the no service notification and your signal bar will be empty.

Here’s what you can do if this happens:

1. Turn off your phone.
2. Pull the battery out.
3. Pull the SIM card out.
4. Clean the SIM card with a soft dry cloth.
5. Put it back in its place, put the battery back in, and turn on your phone.

If you still have no signal, you might need to change your network settings.

Go to Settings, then tap on Mobile Networks, and then select Network Mode. Tap on the Auto Connect option at the top of the pop-up menu (LTE/WCDMA/GSM).

Go to Network Operators and then tap on Search Networks. Once the search is done, choose your carrier. This should fix any network issues you may have and you should be able to receive phone calls again.

If incoming calls still aren’t coming through, there are a few more things that you can do.

Software Issues

If you’re sure that you have service but are still unable to receive phone calls, there might be a software issue that you need to deal with.

The best thing that you can do to resolve most software issues is to soft reset your phone.

The usual way to do this is really nothing more than just turning your phone off, waiting for about 30 seconds, and then powering it back on. You can also force restart your phone by pressing the Power button and the Volume Down button at the same time and holding them for around 10 to 20 seconds.

The phone will reset, which might fix the issue that’s causing your phone to not be able to receive phone calls.

Hardware Issues

If you’ve tried the above methods of fixing your phone but it hasn’t yielded any results, there might be something wrong with your phone’s hardware.

When this happens, there’s really not much you can do about it. Instead, the best thing to do would be to call Samsung’s customer service and ask them for help. Alternatively, you may have to take your phone to a repair shop to have it tested for hardware issues.

The Final Word

These are the most common reasons why you might not be able to receive phone calls. Since this can be a pretty serious issue, the best thing to do would be to find a solution as soon as possible. If you’re not able to fix it on your own, Samsung’s representatives will do their best to solve this problem for you.