Samsung has come under fire for failing to deal with an “oil slick” beneath the screen of some of its Galaxy tablets.
The problem was flagged by a PC Pro reader who has experienced this apparent flaw, which has been blamed on issues as diverse as an “oil slick” beneath the display and a phenomenon known as Newton’s Rings, which involves light reflection interference between two surfaces.
The end result is a patchy imperfection beneath the surface of some Samsung Galaxy Tab 10.1 tablets (as shown in the video at the foot of this story), but what’s disappointed one PC Pro reader is the lack of feedback from the company.
“I have been having some screen problems with the tablet and so far, have failed to get any serious response from Samsung about the issue,” the reader wrote.
It was like there was liquid between two screens, right in the middle. I could push near the spot and could ‘spread’ the spot
“Since I got the Galaxy I have had nothing but trouble with it. Samsung is uncooperative and now I see after some Googling that I am clearly not alone.”
Indeed, disappointed customers as far flung as the US, South Africa, India and the Philippines have reported the display defects on online forums.
“When I first took off the protective coating out of the box I had this issue,” posted Mastermayhem on an xdadevelopers forum that runs to 11 pages on the issue.
“It was like there was liquid between two screens, right in the middle. I could push near the spot and could ‘spread’ the spot, but when I stopped pushing it went back. It wasn’t really visible when the screen was on.”
Response required?
Samsung has so far declined to comment on this flaw to PC Pro, but one blogger in the Philippines has at least had a response that suggests the company knows about the issue.
“Samsung Electronics Philippines Corporation is aware of limited number of customers who have experienced ‘watermarks’ appearing on the screen of their Galaxy Tab 10.1,” the company said in a statement sent to the Manila-based Yugatech blog.
“Affected customers are encouraged to contact the Samsung customer service centre to receive further assistance.”
UK customers posting on the blog said they would like to see a simple clarification from the company in this country.
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