YouTube is one of the most popular video-sharing and social media platforms today. Millions of users around the world upload and watch thousands of videos every day. Among other features, YouTube offers a comment section below videos, where you can capture the gist of a video without even listening to or watching it.
However, users around the world reported having difficulties with comments loading on YouTube. Several things can cause this issue. Fortunately, this can usually be solved in just a few steps. Keep reading this article, and we’ll show you what to do when YouTube comments aren’t loading.
Reload the Page
One of the easiest things you can do to fix YouTube comments is reloading the video page. Different temporary issues can happen during loading, which can cause your comments to disappear. If this is just a one-time thing, reloading the page should fix the problem. The problem may be on YouTube’s side. In this case, try to reload the page after a few minutes.
Check Your Internet Connection
Your internet may be the culprit. If you’re in a location with a weak internet connection or your Wi-Fi stopped working, it will prevent both your videos and comments from loading. In this case, you can restart your router/modem to re-establish the connection. If this doesn’t work, the problem might be on the internet provider’s side.
Update Your Browser and App
An outdated browser might be the reason why you’re not able to load the comments on YouTube. If this is the case, make sure to update your browser.
Google Chrome
- Open Google Chrome.
- Tap the three dots icon at the top-right corner.
- Tap “Update Google Chrome.”
- If you don’t see this option, it means your browser is updated.
Mozilla Firefox
- Open Mozilla Firefox
- Tap the “Open Application Menu” icon at the top-right corner.
- Tap “Help.”
- Tap “About Firefox.”
- Firefox will automatically look for updates if there are any. If not, you will see “Firefox is up to date.”
- Once Firefox downloads the updates, tap “Restart to update Firefox.”
Microsoft Edge
- Open Microsoft Edge.
- Tap the three dots icon at the top-right corner.
- Tap “Help and Feedback.”
- Tap “About Microsoft Edge.”
- If your browser is updated, you’ll see “Microsoft Edge is up to date.” If it’s not, it will automatically look for updates.
- Once the updates are installed, tap “Restart.”
Safari
- Tap the Apple menu at the top-left corner.
- Tap “App Store.”
- Tap the “Updates” menu.
- If there are any updates, you’ll see “Software update.” If you want to update only Safari, tap “More.”
- Find Safari and tap “Update.”
Updating YouTube App
If you have a YouTube App on your phone, make sure it’s updated by following the steps below.
Android
- Open Google Store.
- Tap your profile picture.
- Tap “My apps & games.”
- If there’s an update available for YouTube, you will see it under “Updates pending.”
- Update the app.
iPhone
- Open App Store.
- Tap your profile picture.
- Tap “Updates.” If there’s an update available for YouTube, you will see it here.
- Update the app.
Reinstalling the YouTube App
If you’re using the YouTube app on your phone and you still can’t load the comments even after you’ve updated it, you can try reinstalling the app. Once you uninstall it, make sure to restart your phone and reinstall the app. This might help you to load the comments again.
Check Your Proxy Connections
If you have a VPN enabled on your device, it might be the reason why your YouTube comments are not loading. The VPN service may be using a proxy network that’s causing this issue. If you want to check if this is your problem, try disabling the VPN service for a short time and reloading the YouTube page. If your comments are now loading, you’ve found the cause of your problem.
Check Your Extensions
A recently installed extension might be stopping the YouTube comments from loading. If you suspect that this is the problem, here is what you can do:
- Open the YouTube page in Incognito mode. This will automatically open your page without any extensions.
- If comments are now loaded, you’ve established that one or more extensions are causing the issue.
- Start enabling extensions one by one to check which one is the culprit.
- Once you’ve established which extension is causing the problem, make sure to disable it.
Tip: More often than not, ad blocker extensions can interfere with the way a website functions. So, if you’re trying to figure out which extension is not allowing you to load comments, try disabling ad-blockers first.
Clear Your Browsing Data
Browsing data can cause different issues on your computer, including the failure to load YouTube comments. You can fix this by clearing cache, cookies, and other browsing data.
In Chrome
- Open Google Chrome.
- Press ‘’Ctrl + Shift + Delete.’’
- Tap “Clear data.”
In Mozilla Firefox
- Open Mozilla Firefox.
- Tap the “Open Application Menu” at the top-right corner.
- Tap “Settings.”
- Tap “Privacy & Security.”
- Find the “Cookies and Site Data” section.
- Choose the data you want to clear.
In Microsoft Edge
- Open Microsoft Edge.
- Tap the three dots icon at the top-right corner.
- Tap “Settings.”
- Tap “Privacy, search, and services.”
- Choose the data you want to clear.
In Safari
- Open Safari.
- Tap “Settings.”
- Tap “Advanced.”
- Tap “Website Data.”
- Tap “Remove All Website Data.”
Tip: Carefully choose the data you want to clear. If you clear all data, your passwords won’t be saved.
Check Your System
Sometimes, too many junk files in your system can cause YouTube comments to not load. Remove them to see if it resolves the problem. If you’re a Windows owner, you can do this by using Disk Cleanup.
You can also delete unnecessary or duplicate files you might have in your system. If you opt for this option, be careful not to delete essential system files. Focus on removing files from Downloads, Desktop, Pictures, Documents, etc.
Change Your Browser
If you’ve tried all of the above and YouTube comments are still not loading, you can try opening the page through a different browser. If it works and all of your browsers are updated, it may be a temporary error on YouTube’s side. In this case, use the other browser until this error is fixed.
Sign Out and Sign In
Not being able to load comments on YouTube can be nothing more than just a temporary glitch. You can try to fix this by signing out of YouTube and signing back in.
Switch Your Platform
If you want to establish if the problem is on your side, try switching the platforms you’re using. If you’re using the web version and the comments won’t load, try switching to the YouTube mobile app. If you’re able to load comments in the app, try changing or updating your browser.
Inversely, if you’re using the mobile app, try using the web version. If you’re able to load the comments, try to update or reinstall your app.
YouTube Error
Sometimes, YouTube will disable comments to work on some issues. In that case, there isn’t anything you can do about it since the problem isn’t on your end. YouTube usually resolves the issues quickly, and you should be back to reading comments in no time.
Disabled Comments
If a video on YouTube is marked as “made for kids,” comments on this video will be automatically disabled. It’s not possible to post any comments, therefore there are no comments for you to load.
The comments will be disabled if the video is set as private.
You’ll Never Miss a YouTube Comment Again
Now you’ve learned several ways to enable loading YouTube comments. This section on YouTube is often very informative; it provides details on the video, together with its potential limitations. More often than not, people will go to the comment section before listening to the video, to check if it’s what they’re looking for.
If you’re having trouble with YouTube comments not loading, you’ve come to the right place. We’ve provided a checklist you can use to make sure everything’s working on your side.
Have you had problems with YouTube comments before? Tell us about it in the comment section below.
Disclaimer: Some pages on this site may include an affiliate link. This does not effect our editorial in any way.
