EE outage: Service is restored after customers lost access to their data

Victoria Woollaston October 10, 2017

EE customers across the UK were hit with an outage this morning, knocking out data services across the country.

EE outage: Service is restored after customers lost access to their data

According to the network-monitoring site Down Detector, EE outages were reported from around 8am this morning.

The signs point to customers in London and the South East sustaining the bulk of the problem, but there were also reports of outages in Glasgow, Bristol, Birmingham, Leeds and Nottingham.

snip20180227_27

In a statement ealier today, a spokesperson for EE said: “We’re aware of a data issue affecting some internet services for some of our customers. Phone calls and text messages are not affected in any way and are working as normal. We apologise for any inconvenience caused and we’re working to fix the issue as quickly as possible.”

It later said that services should now be restored, and if you’re still having trouble connecting, EE recommends turning your phone off and on again, or briefly enabling Airplane Mode to kickstart the network again.

It follows a major call EE outage in October last year which resulted in EE CEO Marc Allera tweeting the downtime was caused by an error on the network’s interconnect platform responsible for moving calls around the network.