How To Fix Viber Not Sending Messages
If you’re a Viber user, you may encounter problems where messages aren’t being sent. Maybe you have internet connectivity issues, or the app is corrupt for some reason. Whatever the case may be, don’t worry. There are fixes available to address the problem.
This article will explain why Viber isn’t sending messages.
Sending Message Error
Not being able to send messages on any app is a significant problem. With Viber, you’ll know whether or not your message has been sent, as it’s acknowledged through different icons. The clock icon beside your message means it has yet to be delivered. That will change to an arrow once it’s been delivered.
If you see the clock item, you’ll need to take action to resolve the problem.
Check Your Internet Connection
Firstly, you should check your internet connection. If it’s off or there’s a problem, you’ll have to reconnect and resolve it to send messages again. Here’s what to do:
- Tap on “Apps” and go to “Settings.”
- Tap on the “Wi-Fi” setting.
- Tap on “Wi-Fi” and then tap on the connected Wi-Fi network. Depending on your device, you may need to select “data usage” first.
You can check the connection and signal strength there. If you don’t have a connection, turn on “mobile data.” If it’s already on, turn it off and on again. Check the top right hand of your screen. It’ll show the data indicator (i.e., 2G, 3G, 4G) with a signal bar.
If the bar doesn’t display, you don’t have Wi-Fi. You might be somewhere that needs coverage. Alternatively, an accidental disconnection may be the culprit, or the data ran out on your mobile device.
If the problem occurs in the future, you can always use tools like Speed Test to test the signal strength.
Check the Size of the Message
The file may be too large if you’re trying to send a message with an attachment. That may be why it’s not being sent or received. To confirm, send a quick text message with no attachments. If it goes through, you’ll need to reduce the file size you’re trying to send. This can be done through the popular WINRAR program. It should help to reduce file size. You can download it by visiting the link and click on “download”. If you need help using it, you might want to check out this guide for assistance.
On Viber, file sizes can’t exceed more than 200MB. Note that the files have to be in certain formats. 3gp, m4v, mov, or mp4 are acceptable.
Check if You’re Blocked
The recipient may have blocked you. You won’t know if this is the case since Viber doesn’t send any notifications. You’ll only see if you’ve been blocked if your calls and messages don’t go through. Another sign is if you can’t view the recipient’s profile picture and status.
Contact them on another messaging platform and ask if they accidentally blocked you from their friends list.
If this was a mistake, they can rectify it by following these steps:
- Open the Viber app.
- Click on “More.”
- Go to “Settings.”
- Tap on “Privacy.”
- Tap “Block List.”
- Find the name of the person that you need to unblock and tap the “Unblock” button.
Restart Your Phone
If everything is connected and you’re still not getting messages, try restarting your phone. This can often help resolve in-app issues and error problems. It clears out the RAM data and frees up the resources used by background apps and processes.
Mobile users should restart their phones at least once a week, especially when there’s a notable deterioration in their performance. Restart simply by tapping and holding the power button. Depending on your device, press the power and volume button until you can restart.
Suppose you’ve done everything and are still trying to send or receive messages but failing to do so. In that case, the app may have a corrupted file or setting preventing it from working correctly. To fix this problem, you’ll need a fresh install.
Before going through the steps below, log in and enter your password. Ensure you have that information ready to avoid problems accessing your account. And don’t worry. You won’t lose all of your information if you delete the app. You’ll be able to access everything as you did before once you login.
Here’s how you reinstall:
- Delete the app from your phone by tapping and holding the Viber icon.
- Then tap on “App info.”
- Tap “Uninstall.”
The next thing you’ll need to do is reinstall:
- Go to the Google Play Store.
- Search for “Viber” and click download.
- Install the app again.
After installing the app again, you should be able to easily send and receive messages.
Contact Viber Support
If you’ve tried all of the above and it’s still not working, you can always contact Viber support. Explain the situation and wait for a response.
How to Resolve Viber’s Cannot Send Messages Problem
There are many different reasons why Viber may not be sending your messages. It could be an issue with your internet connection, the size of a file you’re trying to send, or perhaps your phone needs a restart. Whatever the reason, there’s a way to fix each problem relatively quickly. That way, you can reconnect with friends and family via text or messaging.
Have you ever had any problems sending messages on Viber? If so, how did you resolve the issue? Let us know in the comments section below.