How to fix your Xbox One: Learn How to Factory Reset your Xbox One

Tech likes to misbehave every once in a while and, while it’s rare, your Xbox One may crash mid-game, an error message may surprise you when installing a game, or the universe throws up some other unexpected problem.

Most of the time a problem can be resolved by simply closing down whatever it was you were doing and opening it up again. Sometimes, though, a problem doesn’t go away, and that’s something only the age-old mantra of tech support can solve – “have you tried turning it on and off again?”

Wondering just how to go about doing that? Our guide to fixing your Xbox One woes can guide you through the process.

How to Shut Down or Restart your Xbox One


If your console is still responsive, meaning you can’t even close down the app or game that’s thrown up an error, you can perform a full shutdown or restart through the system software.

To shut down or restart your Xbox One you can long-press the Xbox button on your controller and scroll over to ‘Turn Off Console’ or ‘Restart Console’. The other methods of shutting down your device (aside from holding down the power button or unplugging it all together which can cause damage) are:

  1. Press the Xbox button on the top of your controller to bring up the Guide menu.

  2. Scroll right to the System tab.

  3. Select Restart console.

A Full shutdown is a bit more involved as it requires delving into the Settings app. A Full shutdown will completely turn the console off, where other methods leave the console in either energy-saving or instant-on power modes.


  1. Press the Xbox button on your controller to bring up the Guide menu and scroll right to the System tab and open Settings.

  2. Head to Power & startup | Turn off or restart.

  3. Select Full shutdown.

How to Hard Reset your Xbox One

If your console is misbehaving to the point of not responding to controller inputs, there’s only one thing for it: you have to perform a hard reset of the console. It might not like it, but it’s for the best.

To perform a hard reset, simply press and hold the Xbox symbol power button on the front right of the console for around 10 seconds. On the original Xbox One this is a touch-sensitive button, on the Xbox One S and Xbox One X, this is a pushable button.

The console should chime as it shuts down completely and all fan noise should stop. At this point you can let go and press the button again to turn the console back on.

How to Factory Reset your Xbox One

Performing a Factory reset is a total last-resort for your Xbox One problems. Factory resets are, generally, an extreme move as a troubleshooting step but it’s typically useful if you’ve got a hardware fault and need to send the console in for repair – or if you’re selling your console second hand.


To perform an Xbox One factory reset:

  1. Press the Xbox button on your controller to bring up the Guide menu and scroll right to the System tab and open Settings.

  2. Head to System | Console info and select Reset console.

  3. Choose to either Reset and remove everything or Reset and keep my games & apps.

Either choice will restart the Xbox One, during which it will remove all accounts, save data and system settings. If you want to avoid re-downloading huge game files, you may want to pick the second option and keep your games and apps installed.

Depending on which option you’ve chosen you can leave your apps and games. Once you log back into the console, all of your personal data and information will be gone even though the apps remain.

3 thoughts on “How to fix your Xbox One: Learn How to Factory Reset your Xbox One”

Avatar Louis German says:
My xbox gives me a error code and when when I try to reset it it stops at 50 percent and adventuly goes back to the error page

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