How to Get a Refund in Audible
All good things come to an end, and so does your Audible membership at some point. If you’re reading this article, chances are you saw the headline and are now wondering whether it’s possible to get a refund on your subscription. Or, perhaps, you simply want to return an audiobook you purchased erroneously and want your money back.
Whatever the reason, we hopefully have the answer for you. In this article, we’ll explain everything you should know about Audible’s membership refund policy. You’ll also learn how to return or exchange books, and much more.
How to Get a Refund on Audible
Audible is an Amazon-based service that specializes in selling and making audio content. Whether you need audiobooks, audio newspapers, or educational content, they’ve got you covered. This subscription service is used by millions of happy customers around the world.
However, for some users, Audible’s subscription fees might be breaking their bank at some point. Others may simply want to stop using their services after a while. If you belong to either of these categories, you may want to cancel your membership and potentially get a refund.
You can find all the information you need regarding Audible’s refund policy in the following sections.
How to Get a Refund on Audible Membership
As stated in Audible’s Conditions of Use, if you decide to cancel your membership, you won’t receive a refund for any purchases or fees already paid. The company will end your membership and all the benefits that came with it. However, you’ll still have access to any content you purchased previously.
Despite Audible’s pretty strict rules regarding the membership cancellation policy, there is one way to get a membership refund. The company states that they reserve the right to cancel any membership fully or partially, even without notice. In those situations, you’ll receive a refund for the remaining number of days in your membership, which is valid unless you commit any action that violates their terms, any applicable laws, or commit fraud.
If you have unused credits at the time you cancel your account, Audible will request you use them before terminating your membership. Any remaining credits not used before that time will be canceled.
But here’s some good news. As an active member, you are eligible for purchase refunds. More on that in the next section.
How to Return or Exchange a Book on Audible
For people who love to purchase books on the spur of the moment, Audible’s return policy might be a godsend. Whether you’re unhappy with your book or purchased it by mistake, you can return it and get your money back within 365 days of the original purchase. Note that this benefit is only available to active members.
However, Audible will monitor your activity and take note of excessive returns, so be extra careful when making your initial purchase. There’s a limited number of times you can return books. If the company believes you’ve been exchanging books way too often, they might reach out to you to determine why.
Note: Being an “active” member on Audible means having an ongoing membership. If you’ve previously canceled your membership, you can’t use this benefit.
Follow the steps below to return a book on Audible:
- Sign in to your Audible account and navigate to the “Purchase History” section.
- Find the book you want to return. If you’re using your mobile device, tap on the book and select “Return this title.” For desktop users, select “Return this title” next to the book.
- Choose a reason for the return from the list.
- Click or tap on “Return.”
You’ll receive an on-screen confirmation saying the return has been successful.
If, for any reason, you see a message saying, “Online Return Unavailable,” contact Audible’s Customer Service to proceed with the return.
Here are some more questions to help get the most out of Audible’s refund policy.
How Long Does It Take to Get a Refund From Audible?
If you made an audiobook purchase with Audible credits and are requesting a refund, you’ll receive them back automatically. You can then use them for your next purchase. For other payment methods, you’ll receive the refund in seven to 10 business days.
Why Can’t I Return a Book on Audible?
To return a book on Audible, you must be an active member. This means you need to have a recurring billing plan with the company. If you have recently canceled your membership and want to return a book you purchased by mistake, you’ll not be allowed to do so.
Audible also says that they monitor customer return behavior and reserve the right to limit the number of returns per user. This is most likely bound to happen if you excessively return books over a short period. They do this because Audible is obliged to pay royalties to publishers for each sold book. However, publishers must refund these royalties each time a user asks for a return, leaving the publisher reasonably unsatisfied. Audible works with publishers to lower the number of refunds they need to make.
However, if you don’t believe these statements apply to you, but you still see an “Online Return Unavailable” message, feel free to contact Audible’s Customer Service.
How Do I Cancel My Audible Membership and Get a Refund?
To cancel your Audible membership, follow the steps below:
• Log into your Audible account.
• Go to the “Membership Details” page on the website.
• Navigate to the “Account Settings” section.
• Select “Cancel my membership.”
• Follow the on-screen instructions.
You will then receive a confirmation email to verify the plan change. Unfortunately, Audible doesn’t allow membership refunds.
What Is Amazon Prime’s Return Policy?
Let’s take a look at another company’s return policy. If a product you purchased on Amazon Prime doesn’t work out as planned, you can get a refund within 30 days of the initial purchase. While this is a general rule, some product return policies may vary depending on the seller or product category.
If you made your purchase within the U.S., most of the items qualify for free returns. You can always confirm this by looking for a “free returns” icon next to the price.
When it comes to return methods, you can either ship the product back to the company or bring it to a specific Amazon drop-off location. If you choose to drop the item off at an Amazon location, you’ll first receive a digital QR code to show when returning the item.
For more information on specific item returns, visit the “Your Orders” page under your Amazon account and select “Return or Replace items.”
Understanding Audible’s Refund Policy
Hopefully, after reading this article, you know exactly in what situations you can get a refund on Audible. To summarize, Audible only allows refunds for audiobook purchases within 365 days of the initial purchase. Membership refunds are not possible unless the company is forced to end your subscription on their part (which rarely happens).
Did you have any trouble returning an Audible audiobook? How many times have you used this benefit so far? Share your experiences in the comments section below.