How To Fix Life360 Unable to Connect

Lee Stanton June 9, 2023

Life360 is a social networking app designed primarily for families. A great location-tracking tool, it lets you know where your loved ones are and whether they’re safe.

But what do you do if you’re unable to connect to the app? This article will explain the likely causes and provide tips and tricks to help you solve the issue.

Quick Fix for Life360 Unable to Connect

Life360 may fail to secure a reliable connection. When this happens, follow the steps below to re-establish the connection and get the app up and running again:

Tap on the Life360 icon to launch the app on your phone.
Scroll to the bottom of your screen and tap on the gear icon to open “Settings.”
Select “Log Out” from the drop-down menu that appears.
Turn off your phone for at least five minutes and turn on your phone and sign in to your Life360 account.

Troubleshooting Life360

Connection errors are likely to pop up on your phone once in a while when using the Life360 app. Here are some of the reasons why Life360 may be unable to connect on your phone.

Low Battery Power

Many phones tend to automatically go into Sleep mode when the battery is low. This disrupts the smooth running of the Life360 app. You can try charging your battery or plugging it into a power source before logging into the app again to check whether the issue is resolved.

Poor Network and Cellular Signal

Life360 connectivity issues don’t always stem from the app itself but from external factors such as insufficient mobile data, poor cellular signal, and unstable Wi-Fi network. You can fix this issue by getting more mobile data or resetting your Wi-Fi network. Nothing much can be done if the issue stems from being in an area with poor connectivity, however.

Signing In to Life360 on Multiple Devices and Switching Phones

This is one of the most common reasons for Life360 failing to connect. As the app lets you log in to more than one device at a time, it may generate inaccurate alerts on location. To avoid this problem, Life360 automatically logs you out when you sign in on more than one device.

You can fix this issue by following the steps outlined below:

Log out of your Life360 account on the device you want to use and sign in to Life360 on your old device.
Open “Device Settings.”
Select Life360 from the menu.
If you’re using Android, tap on “Permissions” then turn “Location” toggle on. For iPhone users, select “Location”, tap on “Always” under the “Allow location access” section.
Sign out of Life360.
Next, log back into the device you want to use.
Tap the “Check in” button to refresh your location on Life360.

If you lost your phone or don’t have access to your old device, the method below offers the perfect solution.

Select “Forgot Password” on the Life360 login screen or paste this link into your browser.
Sign out of Life360 and switch off your phone for at least 5 minutes.
Log in to Life360 again and tap the “Check in” button to refresh the location.

Additional Troubleshooting Options to Help Fix Life360 When Unable to Connect

Force Stop Life360

Force stopping an application is known to help solve issues that affect the smooth running of the app. The steps below will help on Android:

Tap on “Settings.”
Select “Apps.”
Scroll down the application menu and select Life360.
Tap on the “Force stop” button

If you’re using an iPhone;

Open the “App Switcher.”
Swipe right or left to locate the Life360 app.
Swipe up to ‘force quit’ Life360.
Go to the Home screen and re-launch the app.

Clear App Cache

Connectivity issues may result from cached files within the application. It’s important to clear the Life360 cache to help determine whether the issue stems from it.

Update Your Software

Always check your Google Play Store or App Store for any pending updates. Outdated software is likely to affect the smooth running of the Life360 application. Run any pending updates and restart your phone before launching Life360 again to check whether the issue is resolved.

Note: If all these troubleshooting options fail to yield results, you should contact Life360 customer support. You can reach Life360 customer support here: Live chat support

FAQs

Can Life360 accurately provide your location information if your phone goes off?

No. Your phone’s Global Positioning System automatically goes off when your phone isn’t on. This means that it can no longer track your location. However, Life360 will still display your last location before your phone went off.

Can you hide your location on Life360?

Yes, there are 4 methods you can use to hide your location on Life360:

1. Spoofing

Spoofing involves using third-party applications to enter a made-up location and pinning it to the Life360 app. You might want to do so if you feel that your security is being threatened. That said, turning off real time updates is risky. Ensure you carefully consider everything before installing these third-party applications.

2. Using a burner phone

Though this is a costly option, it’s more reliable than spoofing. Purchase a phone and set up Life360 before deleting it from your primary phone. Place it at a predetermined location and go about your business. You can return later when you feel safer sharing your location on Life360.

3. Setting up the Mock location app on your phone

You can set up a mock location app through the “Developer Settings” on your phone. However, the setup process is quite complex.

4. Disabling Location Sharing

Turning off location sharing is also a good way to hide your location on Life360. But you should always remember that tapping on the “Check in” button will automatically update your location on Life360 even when your location sharing is turned off. Your location sharing will also be automatically enabled if you hit the “Help Alert” button on your Life360 circle.

Does Life360 let people know that you turned off your mobile data or GPS?

Yes, your location will appear as “Paused” when you turn off your data and GPS. As such, your Life360 circle will know that you turned off your location tracking on purpose.

Does Life360 notify you when someone tries to track your location?

No. Location tracking on Life360 typically takes place in the background.

Play Real-life Detective with Life360

Life360 ensures that you can always keep an eye out for your loved ones. However, poor connectivity issues aren’t uncommon when using this software. The most likely reasons are changing phones, low battery power, poor network and cellular signal, and signing in to multiple devices.

Have you ever used Life360 before? If so, have you ever encountered the “Unable to connect” error on Life360? Let us know in the comments section below.