I’m Seeing ‘The connection was reset’—What Should I Do?

A connection reset message can be caused by several situations, but they all mean the same thing. The link between your web browser and the webserver you are trying to reach is blocked or not working. You can troubleshoot some of this path but not all of it.

I’m Seeing ‘The connection was reset’—What Should I Do?

There are a few things you can do to fix ‘the connection was reset’ errors. This article shows you the most effective ones.

How to Fix ‘The connection was reset’ Errors

Before fixing ‘Connection was reset’ errors, you need to know roughly where to begin looking. Follow these steps to determine if it is your computer, network, or further onto the internet.

  1. Try a different website – if you can access other websites, chances are that it is the destination web server causing the problem.
  2. Try a different browser – Chrome, Firefox, Safari and Edge all work in different ways to achieve the same goal. If one browser gives the error but others don’t, it is possibly a config problem with the browser.
  3. Reboot your computer—numerous networking issues can be fixed be rebooting your computer, especially if you’re a Windows user.

  4. Reboot your modem or router—the same for your network hardware. Reboot everything in case there is a DNS or config issue.

Assuming it isn’t the destination web server, your browser, or your ISP causing issues, and you have performed all four steps, you could try some of the following solutions.

If you find that your browser is the problem, you can reset it to default to clear any configurations you made. If that doesn’t work, uninstall and reinstall it again. Read this page for instructions on resetting your browser to its defaults.

Flush the DNS cache

If you use Windows, flushing the DNS cache can work wonders for all manner of problems accessing websites. It takes a second and will not harm anything else, so it is usually the first thing to try.

  1. Open a CMD window as an administrator.
  2. Type or paste ‘ipconfig /flushdns’ and hit Enter.
  3. Type or paste ‘ipconfig /release’ and hit Enter.
  4. Type or paste ‘ipconfig /renew’ and hit Enter.

The above steps force Windows to drop the DNS cache from memory and reset your IP address. The “flushdns” command is the most useful here. If the above process does not solve your connection reset problem, try resetting Winsock.

Winsock Reset

Again for Windows users, a Winsock reset will clear the Windows Sockets API that interfaces between the operating system and TCP/IP. Occasionally, this leads to errors or becomes corrupted and requires a reset.

  1. Open a CMD window as an administrator.
  2. Type or paste ‘netsh winsock reset’ and hit Enter.
  3. Wait for the command to complete and reboot your computer.

Winsock is legacy tech but still causes issues at times. If it is the API, this process will fix it.

Check Network Settings

Even if you have never made changes to your network settings, you should check them next to ensure no program has done the same. If you use a firewall, VPN software, or other networking or security tool, changes may have occurred without you being aware.

If you have manually configured IP addresses for each device, make a note of them, then try the steps below. You can add your manual configuration back afterward if you need to.

In Windows:

  1. Open Settings, Network & Internet and select Change adapter options.
  2. Right click your network adapter and select Properties.
  3. Select Internet Protocol Version 4 in the center box then the Properties button.
  4. Ensure both Obtain IP address automatically and Obtain DNS server address automatically are both selected.

In Mac OS

  1. Select the Apple menu, System Preferences and then Network.
  2. Select your active connection on the left.
  3. Ensure Configure IPv4 is set to Automatically and not Manually.
  4. Select Apply if you made changes.

Disable IPv6

Disabling IPv6 isn’t generally recommended as more devices are beginning to use it, but many Windows users do it when they have issues with networks while running.

  1. Open Settings, Network & Internet and select Change adapter options.
  2. Right click your network adapter and select Properties.
  3. Uncheck the box next to Internet Protocol Version 6 in the center box.
  4. Select OK.

Those are the most effective ways I know to overcome ‘the connection was reset’ errors. Got any other solutions that you know work? Tell us about them below if you do!

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