Is Your Webcam Not Working on Zoom? Here’s What to Do

Webcams are very handy, but they can cause trouble with some apps. If your webcam is not working in Zoom, relax. There can be plenty of reasons for this issue, and in this article, we offer the most straightforward solutions.

Stick with us until the end, as you can use some of the advice whenever your webcam isn’t working. Here you’ll find tips for Windows, Mac, iOS, Android, and Linux.

Do This First

When an app is misbehaving, you should try restarting it immediately. If restarting Zoom doesn’t help, try restarting your device. Next, make sure that your device has all the latest system updates installed.

If the device is up to date, perhaps your Zoom app is outdated. Visit the official Zoom download page and select the Zoom app or extension suited for your device or browser. Next, you want to update your webcam driver if it isn’t up to date.

You can use third-party software to download the update for you, or you can update it manually via the manufacturer’s site or Device Manager (on Windows). Another solution regarding the webcam itself is to remove (uninstall) the webcam from your device and give it a clean reinstall.

On Windows computers, you can do this via the Device Manager. Additionally, you can use the Troubleshoot feature to determine if there is something wrong with your webcam. If none of the above helps, read on for solutions from Zoom.


Zoom’s Advice

Some of the advice in the previous section comes courtesy of the Zoom support page. However, there is a smart tip that can fix most of your webcam issues, with Zoom, and other apps that use your camera. The advice is to close down all the other apps that may interfere with your webcam. Apps like Skype, Facetime, WhatsApp, etc. could be hijacking your webcam without your knowledge.

Most likely, they are running in the background, and perhaps they are among startup programs on your device. Also, they are often to blame when the webcam doesn’t work with a particular app. If these apps are persistent, shut them down forcefully.

For example, on Windows, you can use the Task Manager to end their processes. On your phone, you can long-press the Zoom app, tap App Info, and select Force Stop. Give it a couple of minutes and start it again.

Specific Mac 10.7 Fix

There is a recurring issue with Zoom on the macOS 10.7 system. If your Mac is running on that update, here is what you need to do:

  1. Open the Finder and choose Go to Folder.
  2. Then, copy-paste this into the field: /Library/QuickTime/.
  3. Click on Go.
  4. Delete the Video Glide, Sonix SN9C, 3ivx Video Codec, or Desktop Video Out components.

This solution should fix the Zoom webcam issues on your device. Another easy Mac fix is to enter this into the command line:

sudo killall VDCAssistant

Remember, we mentioned disabling the processes which use your webcam? Well, this is the daemon on Mac computers that handles all webcam-related. Stopping it might resolve your webcam issue with Zoom.

Specific Lenovo Fixes

Lenovo computers sometimes have webcam issues when using the Zoom app. Here are the fixes for all modern Windows systems, starting with Windows 10:

  1. Press the Win key on your keyboard.
  2. Enter “Lenovo” in the Start menu.
  3. Click on Lenovo Vantage or download it from the link.
  4. Open that app and select Hardware Settings, followed by Audio and Visual.
  5. Disable the Camera Privacy Mode. If this mode stays on, press the camera button on your laptop and disable it.

This fix on Windows 8 is similar:

  1. Enter “Lenovo” in the Start menu.
  2. Go to Lenovo Settings or download the app from the link above.
  3. Click on Camera.
  4. Disable Privacy Mode.

The solution is even simpler on Windows 7:

  1. Type in “Lenovo Web Conferencing” in the Windows search bar and launch the app.
  2. Enable your laptop webcam.
  3. Shut down the Lenovo Web Conferencing program.

Windows 10 Issues With Using a Webcam With Zoom

If you’re having issues with using a webcam with Zoom on Windows 10, follow along to help resolve your issues.

  1. Open up the Start menu and click on Settings. Windows 10 Settings icon
  2. Next, click on Privacy. Windows 10 Settings Menu
  3. Now, click on Camera. Windows 10 Privacy Settings
  4. Ensure that the toggle switch is set to On. Windows 10 Camera Settings

Turning your Camera access to On should resolve any issue with the OS and permission settings.

Kaspersky Internet Security Issues

As mentioned by Joe in the comments, here’s a quick rundown on how to use a webcam with Kaspersky.

  1. Open the app and go to Personal Securtity.
  2. Next, click on the Webcam Protection toggle switch to set it to Off.

This should take care off your issues with using a webcam with Kaspersky.

Check Your Browser Settings

Assuming you’re using the browser and not the Zoom app, then you might want to check your permissions. We’ll cover how to do this in Chrome.

  1. Within Chrome, click on the menu button in the top right and select Settings. You can also type “chrome://settings” into the Search bar and hit Enter. Chrome menu
  2. Now, under Privacy and security, click on Site Settings. Privacy and security
  3. From here, scroll down to Permissions and click on Camera. Chrome Permissions tab
  4. Make sure that Sites can ask to use your camera is selected and ensure that Zoom isn’t on the Not allowed to use your camera list. Chrome Camera Permissions

Additional Tips

Here are some extra tips.

  • See if anything is blocking your webcams, such as the shutter or the cap. Then test your webcam in a different app that allows video communication. If your webcam works in a different app, the problem is with the Zoom app.
  • Check that access to your webcam is turned on at the hardware level. Many laptops have a button you can press to turn your webcam on and off, usually F8 or F10.
zoom webcam not working

Zoom In

Hopefully, some of these webcam fixes will let you use Zoom again. Zoom is one of the best video conferencing apps, and it offers excellent support. Feel free to contact them if you need additional help.

Tell us about your problem and how you’ve fixed it. Was it a one-time thing, or it keeps happening? Let us know in the comments below.

6 thoughts on “Is Your Webcam Not Working on Zoom? Here’s What to Do”

Mark says:
Brilliant. been struggling with this issue the past 2 days. Even “paused” Kaspersky Internet with no success.

Left Kaspersky active, turned off webcam protection, now it works fine.

who knew, shutting down Kaspersky was not enough.

Joe says:
This drove me crazy but I stumbled on the fix for my particular problem.
I have Kaspersky Internet Security installed on my laptop and for some reason, after having used Zoom with no issues for a few weeks, Kasperski decided to block the use of my camera by Zoom.
On Kasperski internet Security go into Personal Protection, the click Web Cam Protection to “Off”. I really hope this saves someone the two days of frustration that I went through to find this solution.
Shipra says:
Thank you, this was helpful!
nancy says:
Thank you! That worked! Thank you SO much for posting this tip!
rachel says:
the webcam on my Hp elite laptop worked until i installled zoom. it doesnt work even once zoom is uninstalled, and that means it it doesn’t work on skype or teams either. i get error that suggest that it is an access/ permissions/ authorisation issue, but nothing in any of the ap settings or the operating system privacy settings are allowing me to see/ get at the problem. driving me mad. any suggestions?
Wkr says:
thank you very much! Saved the day (after 2 hours of frustration!)

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