How to Change the Email on an Xbox Account

There are plenty of reasons to change the email on your Xbox account. It could be an old address you want to get rid of, one that gets crowded with spam and unnecessary emails, or maybe you want to organize all your accounts under one single address. This article shows you how to change your registered email address on your Xbox Account to avoid missing important messages.

Changing the Email Address on Your Xbox Account

Changing the old email address on your Xbox Live account requires you to change the details on your Microsoft Account. Unfortunately, the two services are connected, and Xbox doesn’t have a dedicated website of its own.

Be forewarned, though. If the email you used to sign up for is a Microsoft domain such as @Hotmail.com, @Outlook.com, or @Live.com, the email permanently gets removed. Microsoft doesn’t allow repeated use of any email addresses you added/created, even if the address got deleted.

To change your email, proceed to your Microsoft Account page. If you forgot your credentials, head to Microsoft’s forgot email or password page, and then follow these steps:

  1. Log in to your Microsoft Account if not already done.
  2. Click on the “Your Info” navigational link at the top of the page.
  3. Scroll down the page to the “Account info” section, then click on the “Edit account info” link on the right.
  4. The “Manage how you sign in to Microsoft” page appears. Click on “add email” within the “Account alias” section.
  5. Type in the new “email address,” then click on “Add alias.”
  6. Follow the instructions shown to Verify the address you just entered.
  7. Click on “Make Primary” to make the new email address the primary one for your account.
  8. Now, you can delete the old email if desired, as long as it is no longer the primary email. Choose which alias you want to delete, then click “Remove.”
  9. Select “Confirm” to complete the deletion process.
  10. You should now have a new email to sign in to your Xbox account.
Source: Xbox.com

Replacing a Lost Xbox Email Address

If you’ve lost your Xbox Sign-in email or forgotten the password you used to sign in, changing the old one will be slightly different. Xbox Support cannot help you change the address, so you’ll have to try and get into your account.

How to Change the Email on an Xbox

There are several ways to find the email address you used to sign up for your Xbox account. Once you have the correct email, you can use it to log into your account, change your password, or add an alias email.

Check Alternate Email Accounts to Find Your Primary Xbox Email

If you used an alternate email as an additional alias, or have a second one for confirmation emails, check your old messages. Any emails that include Microsoft billing or Xbox Live information may contain your primary Xbox email address.

Find Your Primary Xbox Email using Family Group

If your email is associated with a Family Group, you can have that family member sign in to the account and look up the email address associated with your account.

How to Find/View Xbox Account Email using Xbox 360

  1. Using the Xbox console, you can find your email address by highlighting your “Gamer Tag” or “Gamer ID.” If the email fails to display, continue to “Step 2.”
  2. If the email is not visible, you probably edited the settings to hide this information. Open the Guide by pressing the “Xbox” button.
  3. Choose “Profile.”
  4. Select “Settings.”
  5. Choose “Account.”
  6. Scroll down to the “Your Information” section and choose “Account Security.”
  7. Your registered Xbox email appears on the right.

How to Find/View Xbox Account Email using Xbox One S/X

  1. Open the Guide by pressing the “Xbox” button in the middle.
  2. Select “Settings.”
  3. Choose “Account.”
  4. Select “Sign-in, security, & passkey.”
  5. Enter your “passkey” (if applicable) using the numerical pad on the right of the screen.
  6. Select “Change my sign-in & security preferences.”
  7. Your email appears under the “Show on Home” option in the middle column on the screen, which you’ll use to log in or change the password.

How to Find/View Xbox Account Email using Xbox Series X/S

  1. Open the Guide by pressing the “Xbox” button in the middle.
  2. Select “Settings.”
  3. Navigate to “Account -> Sign-in, security, & passkey.”
  4. The “Show on Home” section displays your registered email address.7.

Once you find your primary Xbox email, use it to log onto your account, recover your lost password, change the primary email, or add an alias email.

Frequently Asked Questions

Here are the answers to some of the questions you may have about changing your email address on your Xbox account.

How do I create a new Xbox account without losing my games?

Unfortunately, you cannot transfer games between Xbox accounts. This becomes a problem when you create an account for your child, and they eventually want a new account, or you accidentally buy a game on the wrong account.

The only way to transfer games from one account to the other is by using game sharing. This isn’t the most eloquent solution and won’t work if you don’t have access to the original Xbox account. However, if you do still have access to the other account, here’s what to do:

Note: Skip steps 1-4 if you’ve already added both accounts to your Xbox.

1. Power your Xbox on and sign into a profile. Then, click the Xbox button on your controller.

2. Use the right bumber to scroll all the way to the right and click A when the profile icon (the icon furthest to the right) is highlighted.

3. Scroll down and click A to access the Add or switch menu.

4. Click +Add new and add the Xbox account you used to purchase the games you want to play.

With the account added, you’ll need to set your Home Xbox to the account with the purchases. Here’s how:

Note: Ensure that your on the profile with the purchases before following these steps.

1. Head to the Profile menu by click the Xbox button on your controller and using the right bumper to click on your profile icon (far right of the top of the menu).

2. Click Settings.

3. Click General.

4. Click Personalization in the menu to the right.

5. Click My Home Xbox.

6. Click Make this my home Xbox and follow the prompts.

Now you can play your favorite games on your new account on your Xbox. Here are the final steps:

1. Sign into your Xbox using the profile that has your purchased games.

2. Press the Xbox button on your controller and right bumper to the profile icon. Click the Profile icon.

3. Click Add or switch.

4. Select the profile where you’d like to play your games.

Aside from this method, the only other known option is to request a refund for the game and repurchase it on the right account. But, even this option requires you to have access to both accounts.

Following the Right Steps

If you need to change the email on your Xbox account, you can do so easily if you follow the right steps. Unless you’ve forgotten the email or password, it should be a straightforward process once you log into your Xbox account. Otherwise, you have to find a way to retrieve your primary Xbox email address, which includes using alternate email messages, Xbox Family Group, Xbox 360, Xbox One X/S, or Xbox Series X/S.

4 thoughts on “How to Change the Email on an Xbox Account”

Sharo says:
My son wants to set up his own Xbox account but at the moment all his game play and created world’s are under his dad’s email and password. My son doesn’t have contact with his dad anymore so we wondered how to make all the Xbox games and progress swapped over to my son?
Mike says:
did you get this solved. I have the same problem

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