How to Change the Email on an Xbox Account

There are plenty of reasons to change the email on your Xbox account. It could be an old address you want to get rid of, one that gets crowded with spam and unnecessary emails, or maybe you want to organize all your accounts under one single address. This article shows you how to change your registered email address on your Xbox Account to avoid missing important messages.

Changing the Email Address on Your Xbox Account

Changing the old email address on your Xbox Live account requires you to change the details on your Microsoft Account. Unfortunately, the two services are connected, and Xbox doesn’t have a dedicated website of its own.

Be forewarned, though. If the email you used to sign up for is a Microsoft domain such as @Hotmail.com, @Outlook.com, or @Live.com, the email permanently gets removed. Microsoft doesn’t allow repeated use of any email addresses you added/created, even if the address got deleted.

To change your email, proceed to your Microsoft Account page. If you forgot your credentials, head to Microsoft’s forgot email or password page, and then follow these steps:

  1. Log in to your Microsoft Account if not already done.
  2. Click on the “Your Info” navigational link at the top of the page.
  3. Scroll down the page to the “Account info” section, then click on the “Edit account info” link on the right.
  4. The “Manage how you sign in to Microsoft” page appears. Click on “add email” within the “Account alias” section.
  5. Type in the new “email address,” then click on “Add alias.”
  6. Follow the instructions shown to Verify the address you just entered.
  7. Click on “Make Primary” to make the new email address the primary one for your account.
  8. Now, you can delete the old email if desired, as long as it is no longer the primary email. Choose which alias you want to delete, then click “Remove.”
  9. Select “Confirm” to complete the deletion process.
  10. You should now have a new email to sign in to your Xbox account.
Source: Xbox.com

Replacing a Lost Xbox Email Address

If you’ve lost your Xbox Sign-in email or forgotten the password you used to sign in, changing the old one will be a bit different. Xbox Support cannot help you change the address, so you’ll have to try and get into your account.

How to Change the Email on an Xbox

There are several ways to find the email address you used to sign up for your Xbox account. Once you have the correct email, you can use it to log into your account, change your password, or add an alias email.

Check Alternate Email Accounts to Find Your Primary Xbox Email

If you used an alternate email as an additional alias, or have a second one for confirmations emails, check your old messages. Any emails that include Microsoft billing or Xbox Live information may contain your primary Xbox email address.

Find Your Primary Xbox Email using Family Group

If your email is associated with a Family Group, you can have that family member sign in to the account and look up the email address associated with your account.

How to Find/View Xbox Account Email using Xbox 360

  1. Using the Xbox console, you can find your email address by highlighting your “Gamer Tag” or “Gamer ID.” If the email fails to display, continue to “Step 2.”
  2. If the email is not visible, you probably edited the settings to hide this information. Open the Guide by pressing the “Xbox” button.
  3. Choose “Profile.”
  4. Select “Settings.”
  5. Choose “Account.”
  6. Scroll down to the “Your Information” section and choose “Account Security.”
  7. Your registered Xbox email appears on the right.

How to Find/View Xbox Account Email using Xbox One S/X

  1. Open the Guide by pressing the “Xbox” button in the middle.
  2. Select “Settings.”
  3. Choose “Account.”
  4. Select “Sign-in, security, & passkey.”
  5. Enter your “passkey” (if applicable) using the numerical pad on the right of the screen.
  6. Select “Change my sign-in & security preferences.”
  7. Your email appears under the “Show on Home” option in the middle column on the screen, which you’ll use to log in or change the password.

How to Find/View Xbox Account Email using Xbox Series X/S

  1. Open the Guide by pressing the “Xbox” button in the middle.
  2. Select “Settings.”
  3. Navigate to “Account -> Sign-in, security, & passkey.”
  4. The “Show on Home” section displays your registered email address.7.

Once you find your primary Xbox email, use it to log onto your account, recover your lost password, change the primary email, or add an alias email.

Following the Right Steps

If you need to change the email on your Xbox account, you can do so easily if you follow the right steps. Unless you’ve forgotten the email or password, it should be a straightforward process once you log into your Xbox account. Otherwise, you have to find a way to retrieve your primary Xbox email address, which includes using alternate email messages, Xbox Family Group, Xbox 360, Xbox One X/S, or Xbox Series X/S.

2 thoughts on “How to Change the Email on an Xbox Account”

Sharo says:
My son wants to set up his own Xbox account but at the moment all his game play and created world’s are under his dad’s email and password. My son doesn’t have contact with his dad anymore so we wondered how to make all the Xbox games and progress swapped over to my son?
Mike says:
did you get this solved. I have the same problem

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