How to Check if Your Amazon Fire Tablet is Under Warranty

When you use a device all the time, there’s always a chance that any errors that snuck in to the manufacturing process might end up rendering it unusable. Amazon’s Fire tablets are, of course, not immune to such issues, and given the relatively cheap materials used in their construction, sometimes you’ll need to take advantage of the warranty.

How to Check if Your Amazon Fire Tablet is Under Warranty

But how do you know if you’re still covered by the warranty, and what do you need to do in order to get your malfunctioning tablet fixed or replaced if it is?

How Long Does the Warranty Last?

All Fire tablets purchased directly from Amazon are provided with a limited one-year warranty from the original date of purchase. This technically means that the warranty begins the day that you put your order in on the website, rather than the day that it actually arrived at your front door.

While this might end up losing you a week or two worth of cover, it does actually make it much easier to keep track of when the warranty period began and ends.

check if kindle fire is under warranty

What Does the Warranty Cover?

A warranty isn’t the same as insurance. In other words, if your tablet isn’t working any more because of something you’ve done, then it’s unlikely to be covered. Dropping it in the toilet or bath, spilling your coffee on it, leaving it outside in nasty weather, melting it in a house fire, standing on it accidentally, or even getting it fixed by someone other than Amazon and the repair going wrong, will all void the warranty. It’s also not covered if the tablet has been used commercially.

If any hardware issues arise that aren’t directly or indirectly your fault, then you should still be covered. For example, some Fire owners have reported that their screens have spontaneously cracked, without being dropped on a hard floor. Manufacturing error and hardware failure will be covered.

What Happens When You Send Your Tablet for Warranty Service?

Depending on the condition of the device and what can be done for it, Amazon will either repair the table using new or refurbished parts, replace it with a new or refurbished equivalent model, or refund you for part or the whole purchase price. After you get your repaired or new device back from Amazon, it will still be covered for the remainder of the one-year period, or 90 days, whichever is longer.

Because you may end up with an entirely new device, it’s a good idea to make sure that you’ve backed up all the data that you want to keep. You should also make sure to remove your micro SD card if you have one installed, because you probably won’t get it back otherwise.

Is There a Dedicated Site for Checking the Warranty?

Unfortunately, unlike some other online stores, Amazon doesn’t provide a quick and easy way for you to check out whether your devices are still under warranty. In other words, you’re going to have to a little bit of the leg-work yourself to see if you are still protected.

How Do You Check If the Warranty is Still Active?

As we mentioned above, the warranty begins the day that you buy your Fire tablet. Therefore, the best way to work out when your warranty expires is to check on your Amazon account for the date of purchase. Here’s how you find it:

  1. Open your computer’s web browser (Chrome, Firefox, Safari, Edge, etc.).
  2. Type into the browser bar, or click on that link.
  3. Log in to your Amazon account at the top right of the window.
  4. Click on Account & Lists at the top right.
  5. Click on Your Orders.
  6. If the order for the Fire tablet isn’t visible, click on the drop-down menu to select when you bought it.
  7. At the top left of the order, the date that you purchased the tablet will be listed under ORDER PLACED. Your warranty is valid until the same day one year later.

What to Do If Your Fire Is Out of Warranty

There are quite a few stories circulating online about people managing to get their devices replaced by Amazon even when they’re out of the warranty period. You’ll need to contact Amazon’s customer support team, and let them know what the situation is, and request a replacement tablet. It seems that polite persistence is key to succeeding, as well as reminding them that many other people have been given replacements while out of warranty. Good luck!

check if my kindle fire is under warranty

Warranty and Peace

Just remember that if your device is clearly not working because of something other than a manufacturing fault or hardware failure, then you’re rather unlikely to get a replacement. Even so, it might be worth chancing it, as there’s not much point having a broken tablet kicking around anyway. If you’ve had any luck with Amazon’s customer support while out of warranty, why not give other customers some extra ammunition by sharing your story in the comments section below?

8 thoughts on “How to Check if Your Amazon Fire Tablet is Under Warranty”

David irrizary says:
Yes I received this fire as a gift and no paperwork but the portal for the charger is not working damaged or missing but the battery life is almost out how can I resolve this please help.
David Davis says:
I bought an Amazon Fire 8 in March of this year. It is no longer charging. How can I return it for repair/replacement?

Fire HD 8 Tablet (8″ HD Display, 16 GB) – Blue
Serial Numbers:

Sonia Matos says:
My kindle fire just stopped charging. It was a mother’s day gift from my daughter last year and I doubt she still has the sale’s info. Is the kindle fire prone to having issues with charging?
Rachael says:
I need to know how to have an Amazon fire screen replaced. HELP
Belinda Mayo says:
My daughter’s Amazon fire HD 10 will no longer charge. Age bought it at Best Buy October 13, 2019. Is it under warranty? And how do we get it repaired or replaced?
Candace Lou Warren says:
Same here. We purchased it BECAUSE we were told that it came with a full 2 year warranty, but I cannot find paperwork, and Bet Buy says there is no record of any warranty. Cord issue, and a cracked screen.
Kimberly Thompson says:
Did you purchase it under your Amazon account? If so it should show up under devices and have info about when you bought it. I’m not 100% sure but it seems like to me that even if it wasn’t purchased under your Amazon account, at some point you had to log into your account on the tablet right?, Don’t all Amazon fire tablets require an Amazon account for operation? Anyways I do know in 2020 Amazon offered the “2 year worry free guarantee” on the FreeTime Fire tablets that are for kids.
John Stone says:
Need help finding if my son’s tablet is still under warranty…… Should be but need help

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