How to Check if Your Amazon Fire Tablet is Under Warranty
When you use a device all the time, there’s always a chance that any errors that snuck in to the manufacturing process might end up rendering it unusable. Amazon’s Fire tablets are, of course, not immune to such issues, and given the relatively cheap materials used in their construction, sometimes you’ll need to take advantage of the warranty.
But how do you know if you’re still covered by the warranty, and what do you need to do in order to get your malfunctioning tablet fixed or replaced if it is?
How Long Does the Warranty Last?
All Fire tablets purchased directly from Amazon are provided with a limited one-year warranty from the original date of purchase. This technically means that the warranty begins the day that you put your order in on the website, rather than the day that it actually arrived at your front door.
While this might end up losing you a week or two worth of cover, it does actually make it much easier to keep track of when the warranty period began and ends.
What Does the Warranty Cover?
A warranty isn’t the same as insurance. In other words, if your tablet isn’t working any more because of something you’ve done, then it’s unlikely to be covered. Dropping it in the toilet or bath, spilling your coffee on it, leaving it outside in nasty weather, melting it in a house fire, standing on it accidentally, or even getting it fixed by someone other than Amazon and the repair going wrong, will all void the warranty. It’s also not covered if the tablet has been used commercially.
If any hardware issues arise that aren’t directly or indirectly your fault, then you should still be covered. For example, some Fire owners have reported that their screens have spontaneously cracked, without being dropped on a hard floor. Manufacturing error and hardware failure will be covered.
What Happens When You Send Your Tablet for Warranty Service?
Depending on the condition of the device and what can be done for it, Amazon will either repair the table using new or refurbished parts, replace it with a new or refurbished equivalent model, or refund you for part or the whole purchase price. After you get your repaired or new device back from Amazon, it will still be covered for the remainder of the one-year period, or 90 days, whichever is longer.
Because you may end up with an entirely new device, it’s a good idea to make sure that you’ve backed up all the data that you want to keep. You should also make sure to remove your micro SD card if you have one installed, because you probably won’t get it back otherwise.
Is There a Dedicated Site for Checking the Warranty?
Unfortunately, unlike some other online stores, Amazon doesn’t provide a quick and easy way for you to check out whether your devices are still under warranty. In other words, you’re going to have to a little bit of the leg-work yourself to see if you are still protected.
How Do You Check If the Warranty is Still Active?
As we mentioned above, the warranty begins the day that you buy your Fire tablet. Therefore, the best way to work out when your warranty expires is to check on your Amazon account for the date of purchase. Here’s how you find it:
- Open your computer’s web browser (Chrome, Firefox, Safari, Edge, etc.).
- Type amazon.com into the browser bar, or click on that link.
- Log in to your Amazon account at the top right of the window.
- Click on Account & Lists at the top right.
- Click on Your Orders.
- If the order for the Fire tablet isn’t visible, click on the drop-down menu to select when you bought it.
- At the top left of the order, the date that you purchased the tablet will be listed under ORDER PLACED. Your warranty is valid until the same day one year later.
What to Do If Your Fire Is Out of Warranty
There are quite a few stories circulating online about people managing to get their devices replaced by Amazon even when they’re out of the warranty period. You’ll need to contact Amazon’s customer support team, and let them know what the situation is, and request a replacement tablet. It seems that polite persistence is key to succeeding, as well as reminding them that many other people have been given replacements while out of warranty. Good luck!
Warranty and Peace
Just remember that if your device is clearly not working because of something other than a manufacturing fault or hardware failure, then you’re rather unlikely to get a replacement. Even so, it might be worth chancing it, as there’s not much point having a broken tablet kicking around anyway. If you’ve had any luck with Amazon’s customer support while out of warranty, why not give other customers some extra ammunition by sharing your story in the comments section below?