Connected to Wi-Fi but Internet Not Working

Having an internet connection has practically become a necessity in our heavily connected world. The inconvenience caused by a lost connection can be incredibly annoying, especially if you can’t tell what’s wrong.

Below, we’ll show you the ways to address the ‘connected to Wi-Fi but internet not working’ errors that your devices may encounter.

Connected to Wi-Fi but Internet Not Working on the iPhone

If you’re using an iPhone, and your router doesn’t seem to be the source of the error you’re experiencing, then your device may be at fault. iPhone specific solutions are as follows:

  1. Turn your iPhone’s Wi-Fi off then on
    If the cause of the error is a software glitch, then a quick reconnect may solve it. You can do this by:
    1. Open the Settings app to see the menu.
    2. Tap on Wi-Fi.
    3. Tap on the Wi-Fi toggle to turn it off.
    4. Wait for about one or two minutes, then tap on the toggle to turn it back on.
    5. Open your internet browser to see if it connects.
  2. Turn Airplane Mode off then on
    Similarly, enabling the Airplane mode resets all of your network connections. Turning it off and on may fix your problem. To do this:
    1. Open your Settings or the Control Center.
    2.  Tap on Wi-Fi.
    3. Tap on Airplane Mode to turn it on.
    4. Wait for one to two minutes.
    5. Tap on Airplane Settings again to turn it off.
    6. Try to connect to the internet.
  3. Reset your Wi-Fi network Connection
    Another way to try and restart your network connection is by making your device forget the current connection, then entering the information again. Before you do this though, be sure that you actually know both your network name and password. If you’re sure that you have them, do the following:
    1. Open your Settings app.
    2. Tap on Wi-Fi.
    3. Find your current Wi-Fi name, then tap on it.
    4. Tap on Forget This Network, then agree to the confirmation message.
    5. Tap on the name of your Wi-Fi from the list of available networks.
    6. Type in the network password then tap connect.
    7. Try to open a webpage to see if you have regained your internet connection.
  4. Refer to the All Devices Solution below.

Connected to Wi-Fi but Internet Not Working on an Android Device

Although under a different operating system, trying to reestablish your Internet connection on an Android device is quite similar to that on iPhone. The methods applicable to an iPhone as listed above can also be used on an Android.

Connected to Wi-Fi but Internet Not Working on a Windows 10 PC

If you’re using a Windows 10 PC, then there are several ways to check if your computer itself is suffering from an error. These solutions are:

  1. Running the Windows Network Troubleshooter
    Windows 10 has a built-in application to try and solve network problems automatically. To run the troubleshooter, do the following:
    1. Click on the Windows Start icon on the left corner of your screen.
    2. Click on Settings.
    3. Click on Network and Internet.
    4. Click on Network Troubleshooter.
    5. Follow the instructions as given.
  2. Reconnect to your Wi-Fi Network
    Similar to the mobile device solutions given above, you can let your PC forget the Network connection then reconnect it again. Be aware that you must know the network password before attempting to do so, otherwise you may not be able to connect to the network again. You can do this by:
    1. Click on the Wi-Fi Network icon on your system tray.
    2. Find your current network’s name, then right-click it.
    3. Choose Forget on the popup menu.
    4. Click on the Wi-Fi network icon again.
    5. Find your Wi-Fi’s name then click on it.
    6. Click on Connect then enter your password.
    7. Try to open your internet browser to see if the method worked.
  3. Restart your PC.
    Sometimes, the error is on your device and not your operating system. Try turning off your PC by shutting it down properly. Unplug your device from your power outlet. Wait for one to two minutes to allow the power cycle to reset, then plug your device back on. Press on the power and allow your computer to reboot. Once your computer is on, try to connect to the Wi-Fi network again.
  4. Refer to the All Devices Solution below

Connected to Wi-Fi but Internet Not Working on a Mac

If you’re experiencing Wi-Fi problems on a Mac, then you may want to refer to the following solutions:

  1. Reset your Wi-Fi Network Connection
    Similar to the methods already outlined above, resetting the Network connection may do the trick. As mentioned, before attempting this, make sure you know your network password. This method is done by:
    1. Click on your Apple Menu then choose System Preferences from the dropdown list.
    2. Click on Network.
    3. On the sidebar, click on Wi-Fi.
    4. Choose Advanced on the bottom right of the window.
    5. Find your current Wi-Fi connection from the list, then press the minus button to delete it.
    6. On the window that appears, click OK, then click on Apply.
    7. On the network page, find the name of your network then click on it.
    8. Type in your password to reconnect.
  2. Correct your Mac’s Time and Location Settings
    The Mac has a strange quirk of experiencing network errors when the incorrect time and location is being used. To fix this, do the following:
    1. Open the System Preferences from your Apple Menu.
    2. Click on Date & Time.
    3. Click on Time Zone.
    4. Toggle the checkbox to Set time zone automatically.
    5. If your Mac is choosing the wrong time zone, return to System preferences.
    6. Click on Security & Privacy.
    7. Click on Privacy.
    8. On the sidebar, click on Location Services.
    9. Toggle the Enable Location Services on.
  3. Refer to the All Devices Solutions below

Connected to Wi-Fi but Internet Not Working on a Chromebook

If you’re using a Chromebook and you’re having problems connecting to the net despite being able to connect to the network, you might address the problem by:

  1. Disconnect and reconnect to the Wi-Fi network
    Often, a simple reconnect may fix the problem. This is done by:
    1. Clicking on the Wi-Fi network icon on the lower right of your device.
    2. Find your Wi-Fi network name, then click on the toggle to turn it off.
    3. Open the network menu again to reconnect to your network.
  2. Reset your Network Connection
    Similar to the solutions already given to other platforms above, you can reset the entire connection by forgetting the Wi-Fi network then re-entering the password. Remember to write down the network password before you do this.
    1. Click on the Wi-Fi network icon in the bottom right corner.
    2. Click on the Gear icon on the popup menu to open Settings.
    3. Click on the name of your current Wi-Fi network.
    4. Click on Forget.
    5. On the network tab again, wait for your Chromebook to detect your Wi-Fi, then click on the name.
    6. Click on Connect, then enter the password.
    7. Try to open your browser to see if you can connect to the net.
  3. Refer to the All Devices Solutions below

Connected to Wi-Fi but Internet Not Working on an Amazon Firestick

If your Amazon Firestick is connecting to your Wi-Fi network, but can’t connect to the internet then, at least the majority of the time, it’s a router problem. A hardware problem on the Amazon Firestick itself means that it wouldn’t be able to connect to the Wi-Fi network in the first place. Check your router by referring to the Solutions Available for All Devices section given below.

Connected to Wi-Fi but Internet Not Working on a Roku Device

Similar to the Amazon Firestick, if your Roku device is easily connecting to your Wi-Fi network but still can’t get an internet connection, then it’s likely a router problem. Refer to the methods given for all devices below.

Connected to Wi-Fi but Internet Not Working on a PS4

If your PS4 is the only device on your network that isn’t connecting to the internet, then it may be a software error on the part of your console. You can try reconnecting your PS4 to the network by:

  1. While on the PS4 home screen, scroll up to open the icon menus.
  2. Select Settings.
  3. From the menu, scroll down until you see Network, then choose it.
  4. Select Set Up Internet Connection.
  5. From the menu, choose Use Wi-Fi.
  6. Choose Easy.
  7. From the list, find the name of your network then choose it.
  8. Re-enter your Wi-Fi password then wait for your PS4 to reconnect.
  9. Try to go online to see if the problem has been fixed.

If devices other than your PS4 is having trouble connecting, then this is a router problem. Refer to Solutions available for all devices as indicated below.

Connected to Wi-Fi but Internet Not Working on an Xbox One

If the only device that can’t connect to the internet is your Xbox One, then your console’s network software may be experiencing a glitch. You might fix the problem by:

  1. On your Xbox controller, press the Xbox button to open the menu.
  2. Press the right button until you get to System.
  3. Choose Settings.
  4. On the menu to the left, choose Network.
  5. Find the name of your Wi-Fi network from the list, then select it.
  6. Input your network password when you’re prompted to.
  7. Try to connect online to see if the reconnection worked.

If your Xbox isn’t the only device that isn’t connecting, then it’s most probably a router problem. See the All Devices solutions below to find a way to address the problem.

Solutions Available for All Devices

If your device is connected to your Wi-Fi but isn’t connecting to the internet, then here are a few reasons, along with solutions that are applicable to all devices.

Check Your Router Connection

If the problem is happening to all of the devices connected to your Wi-Fi network, then there’s a good chance that the router has issues. Just because your device is connecting to your router doesn’t mean that the router itself is connecting to the internet.

You can try to address these problems by restarting your router or unplugging your router for about one to two minutes before turning it back on. The first method resets your connection in case the problem is just a glitch, the second restarts the power cycle in order to reset the whole system.

Checking with Your Internet Provider

If restarting your router isn’t working, then the problem may lie with your internet provider. If you know your provider’s contact information, it’s a good idea to find out if there’s an outage in your area. If the loss of internet isn’t limited to just your household, then the cause might be server errors on their part or broken cables. These problems are usually taken care of as soon as they’re reported, so informing your provider is a good idea anyway.

Avoiding Frustration

Not being able to connect to the internet when your device itself is clearly connected to the Wi-Fi network can be a very annoying problem. Knowing how to deal with it when such circumstances do arise can spare you headaches and frustration.

Do you know of other ways to fix the ‘connected to Wi-Fi but internet not working’ error that aren’t mentioned here? Share your thoughts in the comments section below.

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