How to Fix Constant Buffering on Disney Plus

Disney Plus is a streaming service that’s only a couple of months old. With that in mind, you can’t expect it to be flawless. There are some common Disney Plus issues as reported by the users, such as the buffering issues.

How to Fix Constant Buffering on Disney Plus

Our advice is going to help you determine the reason why you have playback problems on Disney Plus so that you can fix them. Some of them are hardware related but most are software-related.

Start with Your Internet Connection

First of all, check your internet connection and make sure that it is stable. If possible, you may want to try a cable connection in lieu of Wi-Fi. That way you will ensure that you’re getting the best signal.

disney plus search buffering

The official Disney Plus recommended internet speed is 5.0 Mbps if you want your content streamed in high definition (720p or 1080p) or 25 Mbps if you want to stream in 4k Ultra HD. This is the bare minimum though, and you should probably have even higher speeds for the best performance.

If your internet is up to par then Disney’s recommended internet speeds should suffice. It is also smart to declutter your connection, i.e. use it solely for streaming without any other devices connected. To check your internet connection you can use the Speed Test website to determine your download and upload speeds.

If your internet isn’t the problem, look into the other fixes below. If your internet is too slow, talk to your ISP about upgrading the package or switch to a better ISP.

Make Sure the Software Is Updated

One of the most common sources of software problems is outdated software. Make sure that you are using the latest version of the Disney Plus app for Android or iOS devices.

Just tap the link while on your device and select Update. You can also delete the app and then download it again from the official app store.

To delete the application and reinstall it, follow these steps:

  1. Delete the Disney Plus app from your device.
  2. Turn your device off and on again (restart).
  3. Visit the official app store, download, and install the latest version of Disney Plus.

Also, make sure that your streaming device is running on the latest OS version. Check your device’s settings, probably under the System tab. The path may vary depending on the type of device.

Check the Hardware

The hardware is also very important. Believe it or not, Disney Plus recommends cables for the best streaming experience. If you are using a smart TV, Roku, Fire TV, etc. you should use the following cables: HDCP 2.2.

These cables serve high quality, high speed streaming without buffering, especially in UHD streaming. Make sure that your device is compatible with these cables.

It goes without saying that you should only use a device that supports Disney Plus. You wouldn’t even be able to use this streaming platform otherwise.

Try Restarting Everything

You can also try the old reliable restart. Some call this a power cycle. This is when you shut everything off and on again. Everything includes your streaming device, your modem, and router. Do the following:

  1. Start with the modem and router. Turn them off by pressing the power button or unplug them from the power source.
  2. Then turn off the streaming device that you are using (TV, tablet, computer, etc.).
  3. After a good minute or so, turn the modem and router back on.
  4. Turn your streaming device on.

This power cycle has the power to resolve many playback issues, including buffering. Launch Disney Plus again on your streaming device and see if the issue is still there.

Clear Out the Cookies and Cached Data

Whenever you use your browser, some of the data is stored as a cache, and so are the website cookies. But sometimes this can overload your browser, especially if you haven’t cleared its cache in a while. Since the steps are different for every browser, check out the official support page for instructions.

In essence, the steps are as follows:

  1. Launch your browser.
  2. Go to options or settings or preferences.
  3. Choose History or Privacy and find where you can clear your browsing data.
  4. Finally, clear the recent history, cache, and data. Make sure to select and remove everything.

You can do this on Android tablets and phones as well, by accessing the settings, finding apps, followed by storage. Here you can clear the cache and data from any app, including Disney Plus.

disney plus buffering

Frequently Asked Questions

Paying for a service that you can’t enjoy is incredibly frustrating. If you still have questions, we have some more answers here!

I don’t have a good internet connection. What else can I do?

Unfortunately, some areas just don’t get a great internet connection. If your internet is running slow, you probably won’t be able to enjoy Disney+ through streaming. But fortunately, there is a workaround. Disney+ lets you download content to watch offline later.

This workaround is great because you can download it on your mobile device while you have a faster connection, or you can download content with your slower connection (which may take a little while). When you’ve downloaded the content you can see it on all of your streaming devices.

All you need to do to download your favorite shows and movies is select something that you want to watch. Tap on the download icon (an arrow with a line underneath it). Wait for it to download. Then, stream it as you please.

I’ve tried everything but it’s still buffering. What else can I do?

Assuming you have a good connection and the application is working properly, you may still run into problems. It’s a good idea to try streaming on another device. If it works fine on an Xbox but not on your PC for example, there’s a device-specific problem. But, if all of your devices are buffering Disney+ it may be an issue with the streaming service.

To be sure it isn’t an issue on Disney’s end, check the DownDetector website. Type in ‘Disney Plus’ and click enter. Review for any reported outages. You can also read through other user’s complaints. Assuming there updated reports of issues, you’ll need to wait it out, unfortunately. The developers behind Disney+ are likely aware of the issue and working to fix it.

Be Patient

Sometimes a little patience goes a long way. Disney Plus is still new and sometimes the service can get overloaded. There are many users and the servers can get too busy at times, which can also cause buffering and other playback issues.

If you’ve taken all of the steps mentioned above and your content is still buffering, you might want to contact the official Disney Plus customer support as a final resort.

All good? Is your streaming experience on Disney Plus smooth now? Let us know in the comments section.

9 thoughts on “How to Fix Constant Buffering on Disney Plus”

Matt says:
If you live in the country like me don’t even try Disney plus. I have slow internet it’s part of living in the country sometimes. Netflix works great with my 2mbps internet. Netflix will upgrade and downgrade the image quality depending on the connection speed. Don’t see why Disney can’t follow suit
Matt says:
Why can’t they make it like Netflix with an option to adjust your experience based on your internet connection? Not my fault there are very little options in the country. I get 2mbps which will run Netflix all day long.
Robo says:
Funny how Netflix, Amazon, Hulu and Youtube all function flawlessly and are relatively small apps compared to Disney’s bloated, non working piece of cow patty. No other app has forced so many hard resets or restore to factory defaults on my LG OLED TV. Not to mention what they did to Star Wars.
Susan McDowell says:
It just sucks. How can a mfi billion dallar Company do this so badly!?!?
Kevin says:
We tried all of this and the solution for us was to use wifi. We had a switch after a switch and believe that was causing the issue.

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