How To Fix Xfinity Stream Unavailable on a FireStick

Xfinity Stream might be unavailable on your FireStick even though it’s already installed. The streaming app could fail to work due to outdated software or connection issues on either your FireStick device or the app itself.

How To Fix Xfinity Stream Unavailable on a FireStick

If you’re facing the Xfinity Stream unavailable on FireStick issue, you’re not alone. This article addresses the issue and explains the best ways to tackle it.

Why Xfinity Stream Is Unavailable on FireStick

Sometimes, the app fails to work because of a storage issue. Firmware and connection problems can lead to this error as well. Here are some other possibilities:

  • A Wi-Fi or network issue on the FireStick device
  • Outdated FireStick or Xfinity application firmware
  • A temporary startup bug prevents your app from working as it should
  • Xfinity services for the FireStick are currently down

If the Xfinity platform services have been cut off from your FireStick, it remains unavailable for some time. If an internal issue is causing the Xfinity app to be down, you’ll find it listed on the official website. Check under the “FireStick” section.

Fixing the Xfinity Stream Unavailable Issue on FireStick

There are solutions to help identify the issue and resolve it. For example, you may need to re-launch Xfinity Stream and reboot the FireStick. The firmware version should be updated as well.

Re-launch Xfinity Stream and Reboot

Applications on FireStick may stop working because of a startup software glitch. If Xfinity is unavailable on FireStick, re-launch the platform and then reboot FireStick.

To re-launch the Xfinity app and reboot FireStick, do the following:

  1. Close Xfinity Stream using the FireStick remote.
  2. Select “Power Menu” on the FireStick.
  3. Click the “Reboot” option and then wait for the sequence to complete.
  4. Once FireStick has been rebooted successfully, open the Xfinity app.
  5. Sign into the app account if the login credentials aren’t loaded automatically.
  6. Check whether the app is still unavailable.

To make this step more likely to succeed, unplug the FireStick from your TV.

Update the Xfinity App Firmware

If the Xfinity Stream application software you’re using is outdated, it could be the reason for the current issue. Keep the Xfinity app up-to-date to ensure that the issues don’t keep on coming up. This reduces the chances of it being unavailable.

  1. From the FireStick home screen, select the “Settings” button.
  2. Find the “Applications” tab and select.
  3. Go to the “App Store.’
  4. Search for the Xfinity Stream application from the app list.
  5. Once you’ve located it, tap to highlight and select “Update.”
  6. Wait for the update to finalize and the version to renew.

Please don’t unplug, reboot, or shut off the FireStick during the update.

Reconnect the FireStick to the Internet

If you’re still having issues with infinity stream and it’s still unavailable, the internet connection may be down. Like other online platforms, you need a reliable and active internet connection to stream using Xfinity.

To ensure your FireStick has an internet connection, follow these steps:

  1. Open the FireStick “Homepage.”

  2. Go to the “Settings” menu at the screen’s top.
  3. Navigate to “Network.”
  4. Wait for the scanner to finish searching for nearby Wi-Fi networks.
  5. Hit your home Wi-Fi from the network list.
  6. Enter your password when prompted.
  7. Tap “Connect.”
  8. Wait while FireStick attempts to connect to the internet.

Relog From the Xfinity Account

If Xfinity Stream is still unavailable, you could be dealing with an account problem rather than a Xfinity app issue. You should try relogging in from the app platform and then test whether there is an issue with your Xfinity account. This only works if you can navigate to the app home screen.

Here’s what you need to do:

  1. Go to the Xfinity app home screen and tap “Settings.”
  2. Scroll through the settings menu and select “Logout.”
  3. Wait for the Xfinity Stream app to log out.
  4. This sends you to the login screen, where you should enter the necessary credentials in the necessary fields.
  5. Click the “Login” option after typing in your credentials.
  6. Test the app now by searching for any content on the app.

If you can’t remember your password or username, you should use the “I Forgot my…” button, typically found on the login screen.

Reinstall Xfinity Stream Application on Your FireStick

The Xfinity Stream unavailable issue could be due to a data glitch. Outdated firmware leads to corrupted data interrupting access to the app. If you pick this option, remember that reinstalling the Xfinity Stream app refreshes all the changes and settings you’ve made over time.

To reinstall the app, do the following:

  1. Open the FireStick home screen and navigate to “Settings.”
  2. Choose the “Applications” tab.
  3. Select the “Manage Installed Applications” option.
  4. Choose and highlight the “Xfinity Stream app” from the list of all available apps.
  5. Select “Uninstall” at the bottom.
  6. Wait while the system removes the app from the device.

Reset the FireStick

Resetting is the last option if nothing else resolves the issue. You need to try this one out before contacting customer support. The Xfinity Stream unavailable issue could be due to a faulty FireStick operating system and software.

Follow the steps below to reset FireStick:

  1. Open the FireStick home screen and select the “Settings” menu at the top.
  2. Go to the “My Fire TV” option.
  3. In the “My Fire TV” menu, select “Reset to Factory Defaults.”
  4. Tap the “Reset” option at the bottom.
  5. Wait a while for the software reset to conclude.

Note: Conducting a reset on the FireStick leads to permanent data loss.

Contact Customer Support

You can contact the FireStick or the Xfinity app customer support to have the issue addressed or troubleshoot further.


Can the Xfinity Stream app be used on a Fire TV if the user has multiple Xfinity accounts?

Yes. The app is accessible even if you have multiple accounts.

Do I need an Xfinity TV box to use the stream app on the FireStick?

No. you don’t need to rent a TV box to stream on your FireStick. Using the app is enough.

How can I get the Xfinity app on Fire TV?

The Xfinity Stream app needs to be downloaded from the Amazon Appstore.

Resolve the Xfinity Stream Unavailable Issue

Accessing Xfinity through FireStick is a good idea due to the wide range of channels you can enjoy on the platform. Unfortunately, you may run into errors from time to time, and Xfinity fails to stream as expected or displays the Xfinity Stream unavailable error. If you’re faced with such a situation, the above methods may help to restore access and allow you to continue enjoying the services on your FireStick.

Have you ever had to deal with stream unavailable issues on FireStick? If so, how did you resolve it? Let us know in the comments section below.

Leave a Reply

Your email address will not be published. Required fields are marked *

Disclaimer: Some pages on this site may include an affiliate link. This does not effect our editorial in any way.

Todays Highlights
How to See Google Search History
how to download photos from google photos