Forgot Your Amazon Prime Video Pin? Here’s How To Reset

Amazon Prime Video offers a wide range of content. Not all titles are suitable for all ages, so Amazon Prime has its set of parental controls in the form of a PIN. Setting up this five-digit number enables you to restrict access to certain content and choose which devices the restrictions apply to. Forgetting this PIN may seem like a problem, but Amazon Prime Video enables you to solve it quickly and easily.  

Forgot Your Amazon Prime Video Pin? Here's How To Reset

If you’ve forgotten your Amazon Prime Video PIN and don’t know what to do next, you’ve come to the right place. This article will explain what you can do in case of a forgotten PIN.

Forgot PIN in Amazon Prime Video

Forgotten PINs and passwords always cause stress and frustration. Fortunately, this isn’t the case with Amazon Prime Video. If you forgot your PIN, you can simply create a new one using your account credentials. We’ll explain how to do so using a computer and mobile device.

How to Create a New Amazon Prime Video PIN on a Computer

Creating a new PIN on Amazon Prime Video requires entering your account credentials and nothing else. Follow the instructions below to replace the forgotten PIN using your computer:

  1. Open your browser and go to

  2. Press your profile picture in the top-right corner.

  3. Go to “Accounts & Settings.”

  4. Choose “Parental Controls.”

  5. Select “Change.” You’ll be prompted to enter your account credentials.

  6. Enter the new PIN and press “Save.”

Once you change the PIN, the settings will apply to all devices connected to your account.

How to Create a New Amazon Prime Video PIN on a Mobile Device

The Amazon Prime Video app is available on both Androids and iPhones. You can use the app to change your PIN if you forgot it.

Follow these steps to replace the forgotten PIN on Amazon Prime Video using your phone:

  1. Launch the Prime Video app and press “My Stuff” in the bottom-right corner.

  2. Tap the gear icon in the top-right corner to access settings. 

  3. Select “Parental Controls.”

  4. Press “Change Prime Video PIN.” You’ll need to enter your account password to continue.

  5. Type the new PIN and choose “Save.”

The change will reflect on all devices connected to your Prime Video account.

How to Delete the PIN on Amazon Prime Video

If you forgot your Amazon Prime Video PIN, you might realize you don’t really need it and wish to remove it. For some strange reason, Prime Video doesn’t feature a “Delete PIN” option, so you can’t remove it once you set it up. But, there’s a way to work around this. By changing the viewing restrictions, you won’t need the PIN anymore.

How to Delete the PIN on Amazon Prime Video on a Computer

As mentioned, you can’t delete your Amazon Prime Video PIN per se. Instead, you can select the highest maturity rating, thus removing the PIN.

Here’s how to “delete” the Amazon Prime Video PIN using your computer:

  1. Launch your browser and go to

  2. Select your profile picture in the top-right corner.

  3. Open “Account & Settings.”

  4. Select “Parental Controls.”

  5. Under “Viewing restrictions,” select the highest maturity rating (18+).

  6. Select the devices you want the settings to apply to.

  7. Press “Save.”

How to Delete the PIN on Amazon Prime Video on a Mobile Device

If you’re using the Amazon Prime Video app, you’ll notice there’s no option to remove the PIN or disable parental controls. But, there’s a workaround. By setting the highest maturity rating, you’ll never be prompted to enter the PIN.

Follow the instructions below to do this on your mobile device:

  1. Open the Amazon Prime Video app.

  2. Tap “My Stuff.”

  3. Select the gear icon to open settings.

  4. Press “Parental Controls.”

  5. Choose “Viewing restrictions.”

  6. Press “18+,” which is the highest maturity rating.

  7. Choose the devices you want to change the settings for.

  8. Tap “Save” once you’re done.


Amazon Prime Video usually runs without issues, but that doesn’t mean it’s flawless. Like other streaming services, Amazon Prime Video can experience problems and glitches. If you have issues with your Prime Video PIN or see error codes like 5014 or 5016, here’s what you can do:

Wait a Few Minutes

The service could be experiencing a temporary glitch that may be causing the issues. Before trying anything else, wait several minutes. In most cases, the problem will resolve by itself.

Edit the PIN

Another solution to PIN problems is to simply create a new one. Since Amazon Prime Video doesn’t require you to enter the old PIN to create a new one, the process is quick and easy.

Check the Settings

Amazon Prime Video lets you customize parental controls for every device connected to your account. Go to the “Parental Controls” section and double-check whether the right devices are selected.

Refresh the Page

If you’re accessing Amazon Prime Video from your computer, try refreshing the page to resolve the issue. You can also log out and log back in and see if that helps.

Update the App

Those that use the Amazon Prime Video mobile app should always ensure it’s updated. Otherwise, the app could experience issues. If you know you’re running the app’s latest version, try logging out of it and logging back in.

Contact Customer Support

If none of the above options work, you can always reach out to Amazon’s customer support. They’ll be able to assist you in resolving whatever issue you may have with the app.

Monitor What Your Children Watch

Like most streaming services, Amazon Prime Video enables you to choose what content your children can watch. The service allows its users to set up a PIN that prevents children from watching inappropriate content. If you don’t use this option a lot, you’re likely to forget the PIN at one point or another. Fortunately, Prime Video makes this problem easy to solve. You can replace or delete the PIN in a few simple steps without re-entering the old one.

Do you use parental controls on Amazon Prime Video? Do you consider them user-friendly? Tell us in the comments section below.

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