How to Factory Reset the Amazon Echo Dot
If your Amazon Echo Dot devices start behaving weirdly, don’t worry. You have nothing to fear. A simple factory reset will bring the Echo Dot back to its former glory. Doing so, however, may not be all that straightforward.
To give you a helping hand, here’s how to perform the factory reset on your Amazon Echo Dot device.
Factory Reset Using the Alexa App
The entire Echo Dot interface is the Alexa app. This app is installed on your phone/tablet device and is used to issue commands and navigate the device. The most straightforward way to factory reset your Amazon Echo Dot would be to run the Alexa app on your phone/tablet. Then, go to Devices, followed by Echo & Alexa entry.
Now, from the list of speakers, select the one that you want to reset. In the next menu, navigate to Factory Reset and tap this option. Confirm that you want to perform the factory reset, and the device should restart.
Using the Buttons
In some instances, there may be an error that’s stopping you from communicating with your Echo Dot device. You won’t be able to use the Alexa app to perform a factory reset in this instance. Fortunately, the Echo devices can reset to factory settings using buttons on the device itself. Amazon Echo Dot is no exception here.
The reset pattern, however, depends on the generation of your Dot device. We’ll review each dot so that you can perform the reset easily.
The first-gen Echo Dot has a reset button. Using a paper clip, press and hold the reset button located on the back of the device for 5 seconds. The light will turn off then on again if you’ve done this properly.
The second-gen Echo Dot requires you to press and hold the Volume Down and Microphone Off buttons at the same time. You need to do this for about 20 seconds. Release when the light ring starts glowing orange.
The third-gen Echo Dot devices require you to press and hold the Action button. Do this for about 25 seconds and the device should factory reset.
Before You Reset
Although the factory reset is a surefire way to make sure that your problem is fixed (unless the device is completely unresponsive), it will delete all personalized settings that you’ve made over time.
Although setting things up again isn’t that complicated, you might want to try restarting the device regularly before performing the factory reset.
For example, if the device is simply unresponsive, you don’t have to hold the buttons and switch to factory settings immediately. Maybe all you need to do is unplug the device from the power source, wait a couple of seconds, and plug it in again.
If this doesn’t fix it, unplug it, leave it for a couple of hours, and try again. If this doesn’t work either, proceed to the factory reset.
What If It Doesn’t Work?
There’s an off-chance that the factory reset won’t help. Maybe it’s an internal error that needs expert attention. In any case, refer to Amazon’s official site and contact the tech support. They’ll guide you through the process. Make sure that you mention that you’ve tried unplugging the device from the power source, as well as performing the factory reset.
In any case, once the issue is resolved, don’t expect your personal settings to stay. You’re probably going to have to customize things from ground-up.
After the Reset
Whether you’ve successfully performed the reset to factory settings on your own, or with the help of an Amazon employee, you’re going to need to activate your Amazon Echo Dot like you did the day it first arrived at your home. This means registering to an Amazon account and tweaking the settings again.
If the reason for performing the factory reset is that you’re getting rid of it, you’re going to have to deregister the device from your Alexa app. To do so, open the Alexa app on your phone or tablet and go to Settings. Then, find Device settings, select the Echo Dot device that you wish to deregister, and select Deregister. Confirm if prompted.
This will effectively remove the Dot from your account, allowing it to be registered to another Amazon account. Until you’ve performed the deregistration process, you won’t be able to register the device on another Amazon account.
Troubleshooting the Echo Dot
If you’re having issues connecting to your dot or have lights that won’t turn off, you may try a few simple troubleshooting steps before performing the factory reset. Common Echo Dot issues and fixes are:
Connectivity to Bluetooth or wifi
- First, ask Alexa for a software update. Performing an update can fix any connection issues.
- Second, move your device away from any microwaves, baby monitors, or wireless devices.
- Third, perform the factory reset
Also, try different wifi options to see if the error corrects itself.
Green or Yellow Light won’t turn off
- The green light means you have an incoming call if it’s stuck try saying “Alexa, hang up the call.” If this doesn’t work, turn the dot off and back on again.
- The yellow light means that you have pending notifications. Close these by asking Alexa to tell you your notifications. If that doesn’t work power cycle the device.
These are the most common issues but you may also have issues with Alexa understanding you. Whether it’s your accent or there’s too much noise, she’s fairly responsive and accurate for most people. If you’re concerned Alexa is broken try asking something simple like “Alexa, can you hear me?” If she responds you may have another issue. If the problem is persistent, certainly try a factory reset and set Alexa back up.
Performing the Factory Reset on Amazon Echo Dot
Before you perform the factory reset, consider trying restarting the device by unplugging it from the power source. If you’re having trouble doing the factory reset, feel free to contact Amazon’s support.
The Echo Dot can do so many things it’s no wonder you’d want it working properly as soon as possible. A factory reset, although not something anyone enjoys doing, is likely to fix any problems your Dot is having.