How to Tell If Someone Else Is Using Your Snapchat Account
Snapchat has a “one device at a time” policy. This means that you can’t be logged in to one account on two devices simultaneously.
If the app is frequently logging you out and you’re getting a lot of emails from Snapchat, chances are your account has been hacked. If that’s the case, here’s what to do.
How to See Last Active Uses
Despite a pretty spartan main screen, Snapchat offers users plenty of account and activity info. Also, it has robust security and alert systems in place.
Unfortunately, you can’t access much of the data, including your login history, via the app installed on your phone. The Settings section offers standard fare, including Account Settings, Additional Services, Privacy, Support, Feedback, More Information, and Account Actions sections. However, it has nothing on your activity.
Therefore, the only way to see your last active uses and other login info is to request your account data through the Accounts section on the app’s official website. Luckily, you can access it from any device that has a browser and an active internet connection.
You’ll find your login info in the “Login History and Account Info” section. This section also contains time and date of account creation, info about your device(s), and a device history (all devices through which you accessed the app). Accepted terms and basic account info are also in this section.
Now, let’s see how to get the report from Snapchat. It’s important to note that steps are the same, regardless of the platform. Android, iOS, Windows, Linux, and macOS users are covered.
First, you should open the browser on your device and search for the Accounts section on Snapchat’s official site. The “accounts Snapchat” search will give you the accounts.snapchat.com page as one of the top results.
Click or tap, depending on your device, on accounts.snapchat.com.
Next, you’ll land on the accounts.snapchat.com/accounts page. There, you should enter the credentials used to create your account. Enter your username or email address into the upper field and your password into the lower. After that, click or tap on the “Log In” button.
Upon login, Snapchat might ask you to complete a Captcha. That’s for additional safety and to verify that you’re not a robot. Complete this step to access your account.
It’s important to note that your password might be invalid if someone hacked your account. If you can’t log in with your regular password, click or tap on the “Forgot Password” link and follow the password reset instructions. The same goes if you forgot your password.
After a successful login, you should land on the accounts.snapchat.com/accounts/welcome page. From there, you can manage your account, download the app for a specific mobile platform, change language settings, delete your account, and request your “My Data” file.
It’s important to note that you’ll receive it as a ZIP file, meaning that you’ll have to unpack it when you download it.
Click or tap on the “My Data” button.
Next, you’ll be directed to the My Data page, where you can see what’s included in the ZIP file. Login info is right at the top of the list, together with your account information. Basic account info, device info and history, login history, two-factor authentication, and data about previous deactivations and reactivations will be there.
The list also includes your entire Snap and Chat history, history of purchases, shop history, all your interactions with the Snapchat support team, info about your user profile, data about your friends and contacts, your Snapchat ranking statistics, location info, and much more. Talk history, subscriptions, and Snap game info are also included.
After inspecting the list, scroll to the bottom of the screen and click or tap on the yellow “Submit Request” button.
Snapchat will then inform you that it received the request and that it’s processing your data. You’ll receive an email when the download is ready.
The report shouldn’t take too long to compile, though expect a short delay. Luckily, our account is a relatively recent one, and the email arrived in a matter of minutes.
To get your ZIP file, go to your email client, log in, and go to your inbox. Next, open the email with the “Your Snapchat data is ready for download” heading. It should look something like this:
Note that it’s a no-reply email, meaning you can’t reply to Snapchat.
In the first paragraph of the email, you’ll see the “click here” link. You can also reset the password via the “Reset your password” link included in the second paragraph. Click or tap on the “click here” link.
The “click here” link will take you to the accounts.snapchat.com/accounts/downloadmydata page. Snapchat will once more list all data that you’ll get in the report. However, you need to link it to your file; it’s in the Your Data is Ready section right below the My Data section.
It’s important to note that you might have to wait over 24 hours for Snapchat to compile all the data. The older your account is, the more likely you’ll have to wait a prolonged period.
Click or tap on the link to the ZIP file. Snapchat also reminds you not to share the link with others, as the data might be sensitive.
Snapchat should immediately initiate the download. You can track the progress in the download bar at the bottom of your browser if you’re using Google Chrome, Microsoft Edge, or a similar browser.
When the download completes, go to your default download folder. If you’re on PC, it should be in “Downloads”.
We recommend moving the file to another folder if you’re on a laptop or desktop computer. We chose the D:\Snapchat folder.
Finally, it is time to unpack your ZIP file. You’ll get Html and JSON folders, as well as the index.html file. Unpacked, the ZIP file should look like this.
After unpacking the “mydata” ZIP file, you should double-click or tap on the HTML folder. In the folder, you’ll see a list of HTML documents that contain all the info.
You can double-click on any of the files, and it will open in your default browser. Google Chrome is ours.
It’s important to note that it doesn’t matter which file you open, the “Login History and Account Information” tab will be the top entry on the list on the left side of the browser window.
Finally, click or tap on the “Login History and Account Information” tab to see all of your logins. The list is chronological, and each entry includes the following info:
- Device IP
- Country code
- Time and date of the login
- Log in status (successful or unsuccessful)
- The device from which you logged in
If you’ve noticed some peculiar IPs or devices you don’t own on the list, take action right away. One of the first things to do is log out of all other devices.
How to Log Out All Other Devices
Logging out other devices will require the use of your phone app. All you need to do is log in via your preferred device, and Snapchat will automatically log out all other devices. Again, you can’t use the app on two devices simultaneously.
However, if you want to make sure that unknown devices can’t log into your account, you can forget them.
The option to forget other devices is under the “Forget Devices” section in Snapchat’s Settings. The good news is that both iOS and Android versions have the same Settings structure. That means that the following tutorial is the same for all users.
It’s important to note that you’ll need a two–factor authentication set up for this to work. If you don’t, set it up from the Two Factor Authentication section in the Settings menu. If you have two-factor authentication, skip the next section.
The main benefit of this additional safety feature is that you’ll need to provide the verification code when you log in from a new device. That will make it significantly harder to break into your account.
First, you should launch the Snapchat app on your phone. Once you land on the camera screen, tap on your profile icon in the top-left corner.
You’ll land on your Profile Page. All the essential account info is there. However, you should tap on the Settings cog in the upper-right corner of the screen. That will take you to the Settings page.
On this page, you should find the “Two Factor Authentication” section. You might have to scroll down a bit. Tap on it to access the setup page. It should look like this:
On this page, you can select the preferred method of authentication. The Text and Authentication app will be at your disposal. For this tutorial, we’ll go with the Text Verification option, as it’s simpler.
Tap on the Text Verification option. Snapchat will then send you a text message with a six-digit code. Go to your messages and open the one with the code. Copy the code to the clipboard and open the Snapchat app once more.
Go back to the Two-Factor Authentication page and enter the code. After providing the code, you should be able to see two additional options in the Two-Factor Authentication menu – Recovery Code and Forget Devices. We’ll need the latter for the second part of the tutorial.
Now, let’s forget devices that don’t belong to you. In this section, you’ll need your mobile phone and the Snapchat app.
First, open up Snapchat. On the Camera screen, select your profile icon in the top-left corner. Once the app redirects you to your profile page, tap on the Settings cog in the upper-right corner of the screen.
After that, find the Two-Factor Authentication entry and tap on it. Next, tap on the Forget Devices option. It should be the bottom one.
Snapchat will then show you a list of all devices used to login to your account.
Here, you should tap on the X button next to a device you want to remove from the list. Snapchat will then ask if you’re sure.
Tap on “Yes” to confirm the removal. Repeat the process for every device that you want to get rid of.
If you want to make your account bulletproof in the future, you can take a few more steps. First, you should change the password.
Change Your Password
There are two ways to change the Snapchat password – via email and SMS. The two processes are very similar, so we’ll cover them together. It’s important to note that the steps are the same for mobile and desktop/laptop platforms.
First, you should log out of Snapchat. Next, launch the browser on your phone or go to the official site’s login page.
On the login screen, tap or click the “forgot your password” button. Snapchat will then ask if you want to reset it via your phone number or email address. Tap or click on one option and enter the required credentials. Click or tap the Submit button.
Enter the code into the field and click or tap Continue. Now, enter your new password and confirm it.
Finally, click Save.
To be extra safe, you could run a virus scan. If you’ve found some suspicious IP addresses logged into your account, someone might have hacked your computer or phone and obtained your Snapchat info.
Also, we recommend keeping an antivirus active in the background on all devices.
The measures described in this tutorial should be sufficient to keep you safe from hackers and virtual pranksters. Now you know how to get your login data, set up two-factor authentication, remove unwanted devices, and reset your password.
Have these methods helped you reclaim your account? Have you set up two-factor authentication and reset your password? Let us know in the comments section below.