Instagram Stories Aren’t loading, and the Circle is Spinning – What To Do [September 2021]
Instagram Stories are a real hit. They are bitesize insights into the lives of different people around the globe and are simple to access, easy to digest, and there are millions of them. All of this information, and when it doesn’t load, it is incredibly frustrating. Stories are the best thing to happen to Instagram in a long time, and you can’t access them?! Here are some things you can do if Instagram Stories aren’t loading and the circle is spinning.
The spinning circle is the loading screen. When Instagram or your phone is working properly, you should either never see that screen or see it for less than a second. Occasionally Stories may take a little while to load, and in that case, you will see the circle for a longer time.
Instagram stories have become one of the most well-received. Essentially they are small chunks of social media that you can spend a couple of minutes looking at and then move on. Occasionally a Story sticks with you in an emotional sense, but after 24 hours, it’s gone, and you move on to the next. Stories let us enjoy Snapshots of people’s lives then move on to the next thing quickly.
These snippets worked amazingly well in Snapchat and are doing equally well on Instagram. If the networks keep evolving like this, social media will be with us for a while yet!
What to do if Instagram Stories aren’t loading
Usually, Instagram Stories load immediately. You select it from the bar at the top of the app, and it loads. No drama and no waiting. There can occasionally be delays at peak times, either at the Instagram end or your network end, but thankfully this is rare. When this happens, you’ll need to do some troubleshooting and implement solutions to get back up and running.
Let’s review everything you can do to fix your Instagram Stories.
Check your network
One of the more common causes for Instagram Stories’ having issues is a poor internet connection. This could be due to a weakened wifi signal, something going on with your device, or the network area. Let’s see if we can narrow this down as the root cause.
First, close out of Instagram and open another application on your phone. Whether it’s Facebook, YouTube, or another app, try to play a video or scroll through your newsfeed. If you have issues loading content, the issue is likely with your device and not just Instagram. Checking other applications is the fastest way to check for internet connectivity problems.
Next, you can use the SpeedTest app by Ookla to test your internet speeds too. Open the application to see how fast your internet connection is. Running a speed test is a little more accurate than checking other applications because you can watch the speedometer. If your internet problems are intermittent, the SpeedTest app will show you.
If either one of these methods indicates a connection issue, there are some things you can do to fix it quickly. First, if you’re on cellular data, try switching to WiFi (and vise versa). Then, reload Instagram and tap on the Story you’re trying to enjoy.
In case WiFi isn’t available, try turning your phone off and turning it back on. When you turn your phone off and back on, it is forced to disconnect and reconnect to the internet.
Lastly, you may need to reset your network connection. The instructions vary depending on whether you’re using an Android or iOS device.
Note: This will not erase any important information on your phone.
How to Reset Network Settings on Android
To reset the Network Settings on an Android device, do this:
- Open the Settings on your Android device and tap on Connections.
- Scroll to the bottom of this menu and tap on More Connection Settings.
- Tap on Reset Network Settings.
After performing these steps, your device will restart. Now you can reopen Instagram and see if the spinning circle is gone.
How to Reset the Network Settings on iOS
iOS users can follow these steps to reset their network settings:
- Open the Settings on your iPhone and tap on General.
- Scroll down and tap on Reset.
- Tap on Reset Network Settings.
You will need to input your screen unlock code. Then, the phone will restart. After you’ve reset your network settings, launch Instagram and see if your Stories are working.
Restart the app
Assuming you aren’t having any connection issues, it’s time to focus on the Instagram app. The first logical step is to restart the app. This goes beyond switching to another application because you’ll need to completely close the app so that all processes cease to run.
Depending on which operating system you’re using, you’ll have to follow a different set of instructions.
To perform a normal restart of the Instagram app, both Android and iOS users can access the multi-task function on their phones and swipe up to close the app. After you’ve closed it, reopen Instagram to see if the problem is resolved.
Android users can force close the application, whereas iOS users can complete the same task by closing the app normally.
If you’re using an Android device, follow these steps:
- Open Settings and Apps on your phone.
- Select Instagram and Force Stop if the option is available.
If the app crashed and froze when loading the Story, the Force Close option might not be available. It will be grayed out if that’s the case. Otherwise, Force Close, confirm the command and restart Instagram and try again.
Now, you can restart the Instagram app and test the Stories feature.
Restart your phone
Instagram Stories, not loading shouldn’t be the fault of your phone, but as it takes just a few seconds, it’s worth a try. Perform a full reboot of your phone and then retest the Story. If there was some random issue with your phone, it should now be fixed.
Clear the app cache
Again, clearing the Instagram app cache shouldn’t make any difference in loading Stories; It is a non-destructive test, so it is worth trying. iPhone’s don’t have a “Clear Cache” option, but it does have the ‘Offload App’ function that dumps any unnecessary data from the app. Here’s how you can do it on each model:
- Open Settings and Apps
- Select Instagram on your device.
- Select Storage.
- Select Clear Data and Clear Cache.
- Open Settings and tap on ‘General’ and ‘iPhone Storage’
- Locate and tap ‘Instagram’
- Tap ‘Offload App’
Update or reinstall Instagram
An outdated version of the app is also unlikely to cause the Stories not to load, but it’s worth checking. Try updating the app in the play store or Apple store. If this doesn’t work, you can always uninstall and reinstall the app.
- Open Settings and Apps
- Select Instagram on your device.
- Select Uninstall.
- Open Google Play and install a fresh copy of Instagram.
- Open Settings and General.
- Select iPhone Storage and select Instagram.
- Select Delete App and confirm your choice.
- Load the App Store and download and install a fresh copy.
Check Your Phone’s Date & Time
This may seem a little odd, but it can be the reason you’re having a lot of issues. Your Date & Time should automatically update, but sometimes we change it, or a system glitch causes the function to display the wrong time.
Whether you’re using an iPhone or Android device, check your Date & Time settings to fix the issue.
- Open Settings and tap on ‘General Management’ – These instructions may vary depending on the manufacturer so you can use the search icon and type in “Date and Time” to go directly to the setting.
- Tap on ‘Date & Time’ then reset to Automatic or update your Time Zone.
- Open Settings and tap on General.
- Tap on Date & Time.
- Set to Automatic or update a Timezone you prefer.
Frequently Asked Questions
Here are some more answers to your most frequently asked questions about Instagram.
Does Instagram have technical support?
Perhaps you’ve followed the troubleshooting steps above, and you’re still having issues with Instagram Stories, or you have a user-specific issue. Unfortunately, Instagram doesn’t have a customer support team to call when you have a problem.
But, you can use the in-app ‘Help’ function to report a problem. All you need to do is open the app and head over to Settings. From here, tap on Help, then tap on Report a Problem. Follow the on-screen prompts to fill out a report, and Instagram will send you an email with additional troubleshooting steps or a resolution.
I’ve tried everything, and my Stories still won’t upload. What’s happening?
The Instagram Stories spinning circle issue is a well-known glitch for many Instagram aficionados. If you’ve reported the problem and followed all of our techniques above, there’s only one last option: wait it out. Unfortunately, this isn’t the most reassuring advice, but Instagram could be having a system-wide glitch preventing you from moving forward.
The steps above have covered just about everything you can control; now, it’s time for Instagram’s developers to fix the problem. Fortunately, there’s one last resource you can use to see if anyone else is having the same problem. Use the DownDetector website to search for any known issues with Instagram.
Do you know of any other methods to fix it? Tell us below if you do!