How to Factory Reset Your iPhone or iPad: A Simple Guide to Wiping Your iOS Device

Do you need to factory reset your iPhone or iPad? Perhaps you’re planning to sell your handset and want to wipe all of your personal files, or maybe you’ve been the victim of theft and want to remotely scrub anything valuable on the device.

How to Factory Reset Your iPhone or iPad: A Simple Guide to Wiping Your iOS Device

If that’s the case, performing a factory reset is the quickest way to delete everything and start all over again. Follow along in this article to learn how it’s done.

Backup Your Device

An important reminder: before you factory reset your iPhone or iPad, make sure you’ve backed up anything you want to keep on the iCloud or iTunes. Apple devices are encrypted out of the box. This means erased files aren’t simply hidden and displayed as free space, they are completely removed – no software can revive deleted files.

Apple has support pages explaining the methods you can use to back up your iOS device, and these include via iCloud or via iTunes.

  1. To back up on iCloud, connect to your Wi-Fi network and go to Settings > iCloud > iCloud Backup. After you’ve hit Back Up Now, your files will be stored on your iCloud account and linked to your Apple ID.
  2. You can check this backup has been successful by going to Settings > iCloud > iCloud Storage > Manage Storage. This will reveal the time and size of your last backup. Now you’re free to factory reset your iPhone or iPad.

Alternatively, open iTunes, connect your device to your computer (enter your passcode or tell it you ‘Trust This Computer’) and follow the on-screen steps. Choose your iPhone, iPad, or iPod when the device list appears and click Backup Now.

The easiest way to back up your media is by connecting your iPhone or iPad to a laptop.

How to Factory Reset Your iPhone and iPad

Wiping your iOS device is easy, the only thing you’re going to need is your device passcode, Apple ID, and Apple Password.

Sign Out of iCloud

One of the first steps to wiping your phone is to sign out of iCloud. This will remove your iCloud account and disable Apple’s activation lock. Once the recipient receives the iPhone or iPad they can sign in to their own iCloud account.

Note: You don’t have to do this if you’re trying to fix an issue with your device or you just want to start over. As long as you know your Apple ID and password you can recover your data after the factory reset.

  1. Go to Settings, tap on your name and then tap Sign Out.

How to sign out of iCloud remotely:

  1. You can also do this by visiting signing into icloud.com and removing the device from the list. Tap on the Find my iPhone login and select Remove from Account after selecting the device.

Doing this before selling an Apple device is vital because if it isn’t done first, the new user won’t be able to log into their own iCloud account. If your device is missing and you’d like to track it, do not perform these steps.

How to Reset Your iPhone/iPad – The Settings

If you have your device handy, it is simple to erase it using the phone or tablet settings. To do this, open Settings and follow these steps:

  1. Tap General.

2. Next, tap Reset at the bottom of the screen.

3. Now, tap Erase All Content and Settings.

4. Then, choose to either Backup Then Erase or Erase Now.

How to Reset an iPhone or iPad Remotely

If you’ve lost your iPhone or iPad and want peace of mind knowing any stored data will not be accessed, you can also remotely wipe your device.

Open Find my iPhone on a Web Browser

  1. Visit iCloud.com and sign in. Then click the Find my iPhone icon.

You will need to have a verification code sent to the phone number on file or another Apple device that has the same iCloud account. If you have neither of these contact Apple.

2. Select the device from the drop-down menu.

3. Then, select Erase (Device).

Note that if you’ve lost your device, you can remotely play a sound on your iPhone/iPad to help you locate it.

Factory Reset Using iTunes

You can use iTunes on a PC or Mac to reset your iPhone or iPad. While this method isn’t as simple as performing the reset from the iPhone or iPad itself, it is an effective way to reset your device.

What you’ll need:

  • A computer running the latest version of iTunes
  • Your charging cord
  • An iPhone or iPad running the latest version of iOS
  1. To begin, make sure that everything is updated and running the latest Apple Software.
  2. Connect your device to your computer using the charging cord. Your device will ask for your screen unlock code. Input the code and tap on Trust Device.
  3. iTunes should open automatically, giving you the option to select your device on the left-hand side. Once done, select Restore iPhone and confirm that you want to proceed when the pop-up window appears.
Apple Website

If you’re using a PC with iTunes to perform these steps you’ll need to click on the Summary tab to access the Restore iPhone option.

If you run into errors or your device won’t power on, Apple Support has an excellent article here to help you troubleshoot and correct the problem.

How to Reboot (Soft Reset) Your iPhone or iPad

If your iOS device has crashed or stalled, and you only wish to reset (reboot) it, then you can do so easily without deleting any of your data by pressing and holding the Home and Power buttons simultaneously for 5-10 seconds.

For newer model iPhones you won’t have a home button so try this instead:

  1. Press and release the Volume Up button.
  2. Press and release the Volume Down button.
  3. Hold the Side Button.

This will force the restart of your phone closing out any unnecessary processes and fix a lot of your issues. This also works if your phone randomly shuts off and won’t turn back on. Be sure to plug the phone in and perform the soft reset, using an iPad charging block works best.

Frequently Asked Questions

Here are the answers to some more of your questions about resetting an iPhone or iPad

Can I recover the information that I’ve lost after a reset?

No. Once your phone is factory reset the information is completely gone. You can try checking with cloud services you may have had on the phone for saved info. u003cbru003eu003cbru003eiCloud, Google Photos, Google Drive, Dropbox, and your email account are all ways to get photos, documents, and contacts back.

I can’t get the verification code to sign back into my iCloud. What can I do?

If Apple is trying to send a verification code to another Apple device and you don’t have one, select the option that indicates you didn’t get a code, then tap the option to send it to your phone number.u003cbru003eu003cbru003eIf your phone number is no longer valid call Apple at 1-800-MyApple. The support team is generally very helpful and will attempt to get you back into your iCloud account.u003cbru003eu003cbru003eIt is a lengthy process and you may have to provide proof of purchase or wait several days for a new code after your phone number is updated. Apple’s activation lock is essentially an anti-theft device so it is very difficult to bypass without proper verification.

Should I factory reset my device if it was stolen?

This really depends on a few factors. Did you have a passcode? If your phone is passcode locked, the data on the device may be secure enough for you to use Find My iPhone to track it.u003cbru003eu003cbru003eIf you don’t have a passcode it’s probably best to protect your private information from those who took it and just factory reset it. u003cbru003eu003cbru003eIf your Apple device is locked or stolen but the thief has powered it down you can set an alert on icloud.com to notify you if the device is turned on and connected to an internet connection.

Can I erase an iPhone without the Apple ID or passcode?

Although you may be able to erase an iPhone without the passcode, no matter what you do, you’re going to need that Apple ID and password. Even if you connect the device to iTunes the software will require this information. u003cbru003eu003cbru003eAssuming you bought the iOS device from an individual seller and they neglected to sign out of their iCloud, your best bet is to get in touch with them and have them remove the activation lock by signing into iCloud and removing your device. u003cbru003eu003cbru003eIf you’re unable to reach the seller, you can reach out to Apple but it isn’t likely you’ll get too much help without the seller’s permission. u003cbru003eu003cbru003eAll of that said, there are plenty of third-party services that offer a factory reset without an Apple ID or password. If you choose to do this, do so with caution. Yes, you can put an iPhone in DFU mode, connect to iTunes, select ‘Restore’ and the phone will be completely reset. But, there will still be an activation lock to bypass, which you won’t be able to do until you know the original Apple ID or password.

Will Apple help me to factory reset someone else’s device if I provide a death certificate?

Assuming you’re going through the unfortunate loss of a friend or loved one, you may want to continue using their iPhone or iPad. Unfortunately, even with a death certificate, Apple isn’t very helpful here. u003cbru003eu003cbru003eFor the sake of privacy and the protection of another person’s data, the company continues to protect other’s information even after they’ve passed. There are plenty of online forums and third-party websites that promise to grant you access but many of these are scams (especially if you’re running a newer version of iOS).u003cbru003eu003cbru003eIf the owner of the phone didn’t leave you the screen unlock code, or if you don’t have access to their iTunes account on their computer, there isn’t an official way to access their phone.

Resetting iPhones and iPads

As mentioned earlier, there are many reasons why you might need to perform a reset. When everything works like it’s supposed to, factory resetting an iPhone or iPad is an easy process. If you run into problems like not having the Apple ID or passcode, then you’ll likely have to contact Apple support.

Share your experiences with factory resetting your iPhone or iPad in the comments below.

15 thoughts on “How to Factory Reset Your iPhone or iPad: A Simple Guide to Wiping Your iOS Device”

Glenn T. Kitchen says:
I own an iPhone 11 Pro Max, have lost my pass code, cancelled my AT&T data service yet want to use it as a WiFi phone. I know my Apple account email and password, have gone to iCloud and selected to Erase/Factory reset but that doesn’t occur. One of two things occur as I’ve tried several times:
1. The message “Page Not Responding” error is displayed
2. Nothing is done and a blank white page appears with a “Cancel” link in the top right. Ice slowest this page to sit for over 10 minutes work no changes.
I’ve tried this with the phone on and off, I’ve rebooted the phone after all these attempts yet nothing has occurred.
After ATT truly deceived me, I cancelled my service and let the phone just sit on a shelf for two months. Due to making over $500 in payments before ATT totally shanked me, I figured I could say least use the camera and WiFi abilities but cannot Factory reset the phone.
Any suggestions would be greatly appreciated, in advance, thank you!
Leslie Teng says:
I need to do a factory reset on my iPhone X but I don’t remember the Apple ID password.
I have never set it.
Steve Larner says:
Go here to reset your password: https://support.apple.com/en-us/HT201487
Ian Charlesworth says:
I have somehow lost the opportunity to input my apple ID verification and need to completely erase my personal information from my Iphone XR as i have now sold it and need to despatch it shortly, so how can i restore back to the original settings. I had previously reset netwrok settings and fear this has had an impact on me doing my wanting to erase all content and settings, i can’t access anything to sign in, to sign out and just want to reset, there is now no sim card in phone either but still has 90% of my content on the phone accessible to anyone who has the phone.
Ruth says:
My partner has passed away. I can’t remember his passwords. What shall I do to continue using this iPad?
pal says:
enter your restriction passcode came up

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