How To Cancel LifeLock
LifeLock is an identity theft protection service that sends you alerts when your social security number is used. It’s a great tool to prevent fraud and identity theft.
LifeLock is a paid subscription service billed monthly or yearly. If you no longer wish to pay for the service you can cancel it. But, you may not know how. In this article, we will walk you through how to cancel your LifeLock subscription.
Cancel your LifeLock subscription
There are multiple ways to cancel your LifeLock subscription.
The first, and easiest way to cancel your subscription is from your LifeLock account. Here’s how:
- Visit the LifeLock website and sign in.
- Click on your name in the upper right-hand corner, then select ‘Manage My Subscriptions.’
- Click ‘Cancel Subscription Renewal’ under the My Subscriptions tab.
- Select the reason you’d like to cancel your subscription.
- Select ‘Cancel Renewal’ at the bottom of the page.
- Click ‘Cancel Renewal’ one more time.
- Finally, you will be taken to the confirmation page. If you don’t see this page, your subscription is not canceled.
Of course, some users may have trouble with these steps, or there’s more to be done (you want to leave feedback, you want a refund, etc.). If that’s your predicament, it may be best to reach out to LifeLock to cancel your subscription.
- Contact the Support Team online using this website.
- Use the ‘Live Chat’ function from within your LifeLock account or from here.
- Call LifeLock at 1-800-608-2415 to speak with a representative.
Normally, we’d say that’s all there is to it, but in this case, there’s a lot more to know about canceling your subscription. Let’s go over some more important information you need to know about canceling LifeLock.
How Does Canceling LifeLock Work?
As with any subscription service, it’s important to know the fine print details about the company’s cancellation policy. Here are some important things you should know about your LifeLock cancellation:
Your subscription remains active until the next billing date – Which means that you can still use the tools and resources until it’s time for renewal.
You need to make sure your subscription is canceled – Confirmation is extremely important. To prevent being charged again, make sure your subscription is properly canceled. Check the email that you used to sign up for the service. You should receive a confirmation there.
Contact LifeLock if you need a refund – Fortunately, LifeLock is one of the those companies that offers a refund. If you canceled your subscription, or if LifeLock didn’t perform the way you’d like, contact the support team using the link above for a refund.
Can I use other methods to protect my identity?
Essentially, LifeLock is a form of insurance that seeks to protect or alert you to attempt to steal your identity. The service isn’t cheap but there are free ways to protect your credit score and identity.
Here are some of the services LifeLock offers and their free alternatives.
LifeLock places fraud alerts on your credit report with all three agencies. Fraud alerts are largely pointless as many retailers simply ignore them and they expire after 90 days. You can ask for these to be set yourself if you have reason to believe your identity has been stolen or has a substantial risk of being stolen.
Your name is removed from credit card pre-screening. Pre-screening is a somewhat desperate move to get you to take more credit by checking your credit report and then sending you a pre-qualified credit card offer. These screens do not hurt your credit score but can be an avenue for identity theft. You can opt-out yourself at https://www.optoutprescreen.com. Further information is available here.
You get an annual copy of your credit report so you can check entries. You can get this yourself by asking for it. You are entitled to one copy per year of your credit report and you can order it from this website.
Monitor criminal websites for your personal data. What? How? Most criminal websites that trade IDs are on the dark web and no monitoring software in the world is going to be able to find them let alone track and keep an eye on them. Plus, if an organization knows of the existence of criminal databases, they are duty-bound to report them. I personally would not believe this claim for a second.
Credit checks are part of life now. You need one to get a phone, credit card, insurance, rent an apartment, and all manner of things. You don’t need to pay a company a hefty monthly fee to protect it when you can do it yourself by freezing your credit reports.
Protect your identity with a credit freeze
“Freezing” essentially locks your credit report to stop organizations from accessing it and passing on the details to fraudsters or criminals. For example, someone steals your identity, goes into a store, and tries to buy a cellphone contract in your name. The store assistant will perform a credit check as usual, but rather than freely accessing the report, it will show as frozen and not come up. The criminal will not be able to get the contract or do anything else that requires a credit check. This protects you from the worst effects of identity theft.
All three credit reference agencies allow freezing, in fact, it is your legal right to freeze your report. Experian outlines it here. TransUnion outlines its here. Equifax outlines its freeze option here. There is a fee involved but it is much lower than LifeLock. Each organization provides you with a ‘thaw’ PIN which you use whenever you want a product or service requiring a credit check. You give the organization the PIN, they access your report as normal and it remains locked to all other entities.
Frequently Asked Questions
The security of your sensitive information and credit are of utmost importance in the digital era. In this section, we’re answering more questions about LifeLock.
I canceled my subscription but was charged again. What’s going on?
One minor flaw of subscriptions is that you can cancel at any time, but your renewal date stays the same. This only becomes an issue when you cancel your subscription on or near your renewal date.
Sometimes it can take a day or two for charges to appear with your financial institution. If you canceled your subscription, then a day or two later say a new charge, the reason is that you’ve already renewed your subscription. But, you aren’t out of luck. There are some things you can do.
Check your renewal date.
If you haven’t canceled your subscription yet, check the renewal date. Follow the steps above to cancel your subscription from your online account. Under the ‘Cancel Renewal’ option in the right-hand corner, look at the date (it’s in very small print).
Request a refund.
As explained above, LifeLock does work with its customers to provide refunds when necessary. Use the Live Chat feature or call the company if you were charged again.
Is LifeLock worth it?
The answer to this question relies heavily on your personal preference. Of course, you can add a pin to your social security number or set up credit freezes, but LifeLock makes all of that much simpler.
The service will even notify you if your name appears somewhere online. So, for that reason, it’s definitely a great service.
Although there was quite a scandal a few years ago (the company’s CEO’s credit was breached multiple times after he advertised his social security number), they did take ownership of the problem. So, while the service does not make your SSN impenetrable, it does add some protection and is much easier than doing it yourself.