How To Cancel Your Membership

If you’ve found your match, decided to move to a new platform, or simply want to move on from online dating, you might be ready to cancel your membership.

How To Cancel Your Membership

Doing so is, fortunately, pretty easy to do. You just need to follow a few steps to cancel your membership so that you can stop being charged and be done with the site altogether.

Read on to learn how to cancel your membership on a variety of different platforms.

The Catch

If you sign up for one of the discounted subscriptions, charges a fixed payment. It also enrolls you automatically into auto-pay. They do tell you this, but it is buried in the small print that nobody reads.

What they won’t tell you is that you have to manually cancel your subscription 48 hours before the next billing date, or you will continue to be charged.

So if you’ve decided that you want to cancel your membership, you’ll want to do it at least two days before your billing cycle begins so that you won’t get charged for an additional period.

How to Cancel your Membership

You can cancel your membership from the website, via iOS, on your Android phone, or by contacting directly.

Cancel Your Membership on Desktop

First, let’s take a look at how to cancel your subscription on desktop.

On the desktop site:

  1. Log on to the website.
  2. Select your account and select the gear icon for Settings.
  3. Select Manage/cancel membership.
  4. Follow the steps to cancel your subscription.

You should see a message that says, “The automatic renewal of your subscription has now been canceled.” You should also receive a confirmation email. You will still have access to the site until your subscription period is over. Then you will have to subscribe again if you want to regain access.

Cancel Your Membership from a Mobile Device

If you signed up for your subscription using iTunes or the Google Play Store, then you will need to cancel your membership in the same way.

On an Apple device:

  1. Open Settings and tap iTunes & App Store on your device.
  2. Enter your Apple ID and password or Touch ID.
  3. Select Manage within Subscriptions.
  4. Select as the subscription.
  5. Select Cancel Subscription at the bottom of the screen and confirm.

On an Android device:

  1. Open the Google Play Store on your device.
  2. Select Account from the menu, then Subscriptions.
  3. Select from the list.
  4. Select Cancel and confirm.

Cancel by Contacting Customer Service

Lastly, if you’re unable to find the right options to cancel your membership on your desktop or mobile device, you can cancel your membership by contacting customer service directly.

You can contact directly using a web form on their site. Or call them at 800-326-5161 or write to them at, P.O. Box 25472, Dallas, Texas 75225.

Be sure to be clear that you want them to cancel your membership so that you are no longer charged. You may need to provide identifying information, so make sure you have your account and payment information on hand.

Deleting your Profile

Dating sites don’t like it when members cancel their subscriptions, and they like it even less when they delete their profile. That’s why they make it as difficult as possible to do either.

They’ve removed the option to delete your account from the website permanently. To permanently delete your account, you need to call them at 800-326-5161  and insist on a complete deletion.

The process is quite simple once you have told that you are really, really sure you want to delete your account.

Want more information about online dating? We’ve got a lot of resources and tutorials for you.

We’ve got an overview of the best dating apps for the iPhone.

Want to get a fresh start? See our guide to resetting your Tinder account.

29 thoughts on “How To Cancel Your Membership”

Amanda Da Silva says:
Trying to cancel the payment, I did everything should be done . The match still charging me ! So annoy I can’t find help !!!!
Steve Larner says:
Could it be that you didn’t cancel your membership within 48 hours of the next billing cycle? That is a must. If you do not cancel your membership subscription within 48 hours of the next billing cycle, it will process the payment. However, it should stop after that.
Brazil says:
I want to cancel my membership to Match
Charles Raistrick. says:
I’ve been trying to unsubscribe from this ultra exploitive site for months, thinking I had done so I deleted my profile etc. messaged that their server had failed, Now, the phone No. is not answered, told to email them, but no response or acknowledgement, I have now lost HUNDREDS of £’s to theses schysters.
Mary Ann McDonald says:
My phone number is (928)231-7213. I need help cancelling my subscription to
Juany gerchufsky says:
I want you to cancelled my subscription and return my money back on my card I ve been cancelled 15 days after a was charge with the first amount because you have to pay for everything so! I need you to cancelled and delete me from there ! I did talk to my bank to block you off ! Do not charge me anymore ! Okay ! That is a big SCAM! I don’t need this ! I never contacted nobody this page is so difficult to go in to there ! Everything is about money money ! Please again delete my account ! I did but still charging me !
tina fitzpatrick says:
cancel my match you have taken my money but I got no service want my money back
Luz soto says:
I want to cancel my membership
Luz soto says:
Cancel my membership please
Karen says:
I have canceled my subscription over a year ago and still keep getting messages. I don’t want to receive these anymore please read your cancellation requests and delete my account
Barbara penkala says:
Cancel my membership immediately.
Aysa says:
I want to cancel my membership please do so immediately and refund the charge you took out of my account this month immediately please if not refunded will report you as fraud
Linda wininger says:
I want to cancel my membership please do so immediately and refund the charge you took out of my account this month immediately I have sent you a notice of cancellation 3 prior times please if not refunded will report you as fraud
Kavon says:
I hate the membership question! I needed a 1 month membership, they charged me a six month period! This is fraud!
Stu says:
Exactly same has just happened to me did you get refunded
Katherine says:
I canceled my account and still getting charge. $50.81 a month and that’s to much.why is it so high. I wanna canceled my account.
Melissa says:
I signed up for one month and I’m getting charged
Varinder says:
I canceled match from last four but I have been charged from that time
donald says:
I want to cancel my match .com account
Jean Bolt says:
I have tried cancelling my profile and payment but money is still being taken out
Ginger Das says:
I did not have a good experience with your matches. I hid my profile months ago as that was what I was told to do. I have not used your service in a very long time. I did not agree to any type of automatic renewal. Please credit my discover account ASAP. Thank you. I am not using the sweetthing e-mail address anymore.
gloria says:
I am having the same problems with match I sign up on 10/05/2019 and cancel on 10/07/2019 and the still charge me 77.97 I think they are just to repoff people right now I am fighting with them becuse the don’t want to do the refund
Todd Walker says:
I want to cancel
rafael camacho says:
i got charged twice 4 my membership fees. wont refund me over charge, wont let me cancel my services. this is more of a pain in my ass.
John M Williams says:
I would like to go into their site and cancel but they have blocked me from even getting onto their site. I get a message that “ has refused to connect”
Marielou Dysanco says:
Helo I forgot the password of my email that is subscribe in
I want to ask for a refund because I can’t open my account already and the website is keep on charging me in my credit card..pls help me with my problems.
Mel says:
Thank You TechJunkie. I had unsubscribed but the extra step in actually deleting the profile was a bit hidden. Super helpful!

To all those commenting to with their issues, you need to reach out to directly. This is not… This is just a tech savvy site (think of it as your nerdy tech friend) just helping to explain the steps of the actual site. In this case, it’s helping explain how to unsubscribe/delete your account from They are not affiliated with the site directly and cannot help you with your account on a personal level. Hope this helps! Good luck everyone.

Barbara Parks says:
I am going to go online and expose the disgusting emails I have received from a member. I have tried to quit by sending a request to match to cancel my membership. Since that point Match has extracted $159 from my checking account. I have notified my bank to cancel those funds. I want out of my membership
Angelar Xu says:
I want to cancel my profile and account I have tried and it keeps coming out of my account. Please stop and do not automatically extend my account with took my money on my account thanks
Jim Gregory says:
You are causing problems with a woman I have met over a week ago. She went to my sites with you and sent me a nasty note, saying I am still posting on there, Well since the last three days, I haven’t contacted anyone but her and another lady who is like a pen pal with me. Just friends. I am not spending money with you to send out Fake info. on me.
Karen Kaiser says:
I have tried to delete my profile and account on match with no avail.
Jade says:
It only gives you a 48 hour grace period to cancel? Is the only other option to cancel by just calling so it can be done immediately?
Lorraine Podrasky says:
I want to cancel my profile and account I have tried and it keeps coming out of my account. Please stop.i have not been on for a year.
zeke says:
delete your source of payment account .get a new account

Comments are closed.

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