How to Cancel an Order in Grubhub

Everyone prefers to order food online these days – that’s why Grubhub has become so popular. But what happens if you make a mistake or your plans have changed, and you want to cancel your order? No problem, it’s easy to cancel an order.

How to Cancel an Order in Grubhub

In this article, we’re going to show you how to cancel your Grubhub order, how to get a refund, and everything else related to the topic.

How to Cancel an Order in Grubhub

Let’s say you’ve ordered a meal and now want to cancel the order that you’ve made. No problem. Grubhub comes with an order cancelation option. In fact, you can even change your order after making it, whether we’re talking about removing items or adding others. Here’s how to do so:

  1. Go to
  2. Go to the See all Orders hyperlink on the right side of the webpage. Or click Orders on the left-hand side.
  3. Navigate to the order that you wish to edit/cancel and click on Cancel. Make sure that you’ve selected a reason for the cancelation and that you’ve added some details about the situation.

Canceling your order is as simple as that. However, do keep in mind that you won’t be able to cancel your order at the last minute – canceling when your delivery person is at the doorstep won’t work.

Note: Although this is the official way to cancel Grubhub orders, it’s not the easiest for the restaurant. Do consider contacting the restaurant directly to cancel the order as well.

grubhub cancel order

How to Cancel an Order in the Grubhub App

Canceling a Grubhub order via the app is as simple as navigating to the order and selecting “cancel.” Of course, you may not be able to do this if a significant amount of time has passed. You can contact the restaurant if you want to get more details about your order and whether you can cancel it and get refunded.

Here is how to cancel an order using the Grubhub app:

  1. Open the Grubhub app and make sure you’re signed in. Tap on the Orders tab at the bottom of the page.
  2. Select the order you’d like to cancel.
  3. Tap on the Order Details, then select Cancel. Select a reason for the cancellation and submit.

If you have any trouble cancelling the order you can select the option to contact the restaurant, or call the restaurant directly.

How to Get a Refund on Grubhub

Now, the fact that you’ve canceled the order, whether you’ve done it via the app or by contacting the restaurant directly, doesn’t mean that you’re going to get an immediate refund. Yes, this includes canceling using the official Grubhub app. You’re going to have to contact Grubhub support to try and get refunded.

  1. Call +1 (877) 585-1085.
  2. Talk to a live customer care professional and explain the issue.
  3. Ask for a refund.
  4. Wait for Grubhub to answer you via email (make sure to check the spam folder.)

Keep in mind that Grubhub’s official refund policy refers to orders that go wrong. This might not be clear-cut, but it still refers to instances where the order is late, hasn’t arrived, or where it’s just plain wrong/bad. The fact that you’ve changed your mind and want to cancel the order doesn’t make you immediately eligible for a refund.

Contacting the restaurant and having them stop the meal preparation is an excellent way to better your chances for a refund. Communicate all of this to Grubhub’s customer care professional.

Ideally, you should first cancel the order via Grubhub, call the restaurant to cancel, and then contact Grubhub’s customer support to explain the situation. This might make you eligible for a refund. No guarantees, though.

How to Cancel a Customer’s Order on Grubhub

As a restaurant or a driver, you have to call Grubhub’s customer support if you wish to cancel an order that you’ve accepted. You don’t have to accept every order, though. You can suspend receiving orders for a specific amount of time by clicking the Stop taking orders red button.


Additional FAQs

Here are the answers to more of your questions about Grubhub.

1. How does Grubhub work?

Grubhub has three client types: consumers, restaurants, and couriers. The service brings them together and bridges the gap between the restaurant and the consumer. The user browses various available restaurants via Grubhub’s website or app and places the order, paying online or choosing to pay in cash upon delivery.

Once the order is placed, the restaurant is notified and either accepts or refuses the order. Meanwhile, a nearby courier gets a notification that they need to pick up the food and bring it to a customer. The couriers can also either accept or refuse orders. It’s a straightforward principle that would be unnecessarily complicated without a service such as Grubhub.

2. How can I cancel my order before delivery?

Although you can cancel the order via the app/website, after doing so, you should call the restaurant (details provided by Grubhub) and inform them that you’ve canceled the order. They’ll contact the courier and notify them of the cancelation. This doesn’t give you an automatic refund, though. Be sure to contact Grubhub customer support and explain the situation. You might be eligible for a refund.

3. Does Grubhub pay for canceled orders?

If the order cancelation happens after you’ve picked up the food order, as a courier, you’ll still receive the total amount proposed (including the tip, if any).

4. Does Grubhub give refunds?

Grubhub offers refunds for orders that go wrong. This means incorrect orders, orders that are too late, missed orders, and similar inconveniences. However, no refunds are automatic, and you need to contact Grubhub’s customer care if you want a refund.

Order Cancelation via Grubhub

As you can see, canceling the order on Grubhub is relatively straightforward. However, if you want to be eligible for a refund, you have to be quick about it, notify the restaurant immediately, and contact Grubhub’s customer care.

Have you managed to cancel your order successfully? Did you run into any issues? If you have anything else to add or more questions, don’t be a stranger – hit that comments section below.

Disclaimer: Some pages on this site may include an affiliate link. This does not effect our editorial in any way.

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