Amazon Echo Won’t Connect to Wi-Fi [Quick Fixes]

The Amazon Echo is an amazing, compact device with thousands of different uses. But if you have a new one that is not connected to Wi-Fi, or if your Echo simply stops connecting to Wi-Fi, it suddenly becomes effectively useless.

Amazon Echo Won’t Connect to Wi-Fi [Quick Fixes]

Without a working internet connection, Amazon Echo will not speak, process commands, or stream media for you.

Frequently, the solution to Amazon Echo issues can be found in troubleshooting and resolving Internet connectivity problems, not problems with the Amazon Echo itself.

Setting Up a Brand New Echo

If you’ve just received a new Echo, the first thing you’ll want to do is hook it up to your Wi-Fi connection so you can start enjoying it. If you’d like to purchase one, they’re available on Amazon.

Amazon Echo completely relies on the Internet to work properly so expect your Internet connection or your WiFi to be a place to look if your Echo doesn’t work properly.

Before you get started, make sure your Echo is plugged in. It may not be fully charged, and you do not want it to die during the setup process. Wait until the light ring on the top of the Echo turns orange before proceeding.

Given that it’s one of the more common issues, confirming that the device is fully connected to a power source is near the top of the troubleshooting list.

Next, go through the steps to connect to WiFi and troubleshoot connectivity problems:

  1. Open the Alexa application on your smartphone or tablet to connect your Echo to your wireless network.
  2. In the Home screen of the Alexa app, tap the three horizontal lines in the upper left-hand corner. Then, tap “Settings.”
    Alexa app Settings
  3. Next, tap on “Set up a new device” under “Alexa devices.” Choose the Echo device you’re connecting to Wi-Fi: Echo, Tap, or Dot.
     Choose Echo
  4. Then, you’ll choose your language and tap the blue “Continue” button.                                                            Language Selection
  5. On the next screen, you’ll do the setup for your Echo device and click the blue “Connect to Wi-Fi” button. Your Echo will tell you when it’s ready, and you will also see an orange ring of light around the top of it.
  6. If your Echo light does not change to orange after a little while, press and hold the “Action” button (the dot) on the Echo for a few seconds. Release it when the light changes to orange, then tap “Continue” in your app.                               Wi-Fi Connection
  7. Choose the desired Wi-Fi network to connect your Echo to. Then, enter your password for that network.

Your Amazon Echo should now connect to your Wi-Fi network and audibly let you know when the connection is successful. You should now be online and good to go!

What to do when Alexa can’t connect to the Internet?

The first thing you’ll want to verify is that your mobile device is properly connected to the Wi-Fi network you want to use. Either go into the Settings on your phone or long-press the Wi-Fi button in your phone’s control center to open up the Wi-Fi options. Ensure that you’re properly connected and try to reconnect your Echo device through the Alexa App.

If the connection is unsuccessful, make sure that you have entered your password correctly. Because the password is hidden, it is easy to mistype one of the characters.

Simply try reconnecting and re-entering your password before you try any of the troubleshooting tips below. Of course, make sure that your CAP LOCK key isn’t engaged as all caps is likely the number one reason people mistype passwords multiple times.

You can also try putting your smartphone in Airplane mode and then reconnecting it to wifi. The Alexa app in your phone relies on wifi to properly set up your Echo, so reconnecting the phone to wifi may resolve the issue quickly.

If you’re having issues with the Echo Dot check out How to Fix Amazon Dot Error Registering Device.

In addition, if you’ve got more than one wireless network connection, then try connecting to another one if attempts are still unsuccessful in the initial Wi-Fi connection.

Why Is My Echo DOT Not Connecting to WiFi?

If you see an orange ring of light around the top of your Amazon Echo at any time after you have performed the initial setup, it’s trying to tell you something: It’s not connected to the Internet.

Even if you’re Echo’s connected to WiFi, that doesn’t mean that the connection between your cable or DSL modem and the Internet is working.

The Echo will attempt to reconnect with your WiFi and your WiFi will try to reconnect with the Internet, but it may be unsuccessful.

To regain the Wi-Fi connection between your Amazon Echo and your internet, you’ll need to re-establish a connection.

Keep in mind, that you’re using the Alexa app to set up your Echo device so if your phone isn’t connected to wifi, the Alexa device won’t know where to connect to. Ensure that wifi is turned on and connected to your phone.

What could have caused these issues with the Amazon Echo and Wireless connections? Below, we’ll look at the possible problems, as well as the easy ways for you to fix them.

Other Possible Fixes for Echo Connection Problems

If your Echo is not connected to the internet or not connecting to WiFI. The WiFi connection is between your Echo and your modem or router, while the Internet connection is between the modem and the Internet.

Follow these steps in order until it has reconnected.

  1. Check to make sure your router is plugged in and connected to the Internet. Can you connect to Wi-Fi and access the Internet from another device? If not, the problem lies with either your router or your modem. Unplug both devices, wait 15 seconds, then plug them back in.
    Wireless router
  2. If that does not work, try the same thing with the Echo. Turn it completely off using the power button, wait 15 seconds, then turn it back on. Wait a minute to see if it automatically reconnects to the internet.
  3. Is there still no connection? Don’t get frustrated – You may have saved your wireless password to your Amazon account when you first set up your Echo. If you recently changed your Wi-Fi password, the Echo will be unable to connect. Just open your Alexa app, update the password, and it should reconnect automatically.
  4. If you are using a dual-band modem, then you may have two Wi-Fi networks set up. The two frequencies are optimized for different uses. The 5GHz frequency offers a more stable connection, while the 2.4GHz frequency is better for devices located further away. Try switching to the other network to see if the Echo will connect.
  5. Check to make sure that your router is not blocking the device. Many routers will not allow a new device to join for security purposes. Login to your router and make sure the Echo has permission to join.
  6. Is it still not working? Try repositioning your Echo. First, get it away from any wireless devices that could interfere with its signal. Then, move it higher, such as on top of a piece of furniture, to avoid interference. Finally, it could be that the Echo is too far from the wireless router (within 30 feet is ideal), or in a part of your house where the signal is not especially strong. Try moving the Echo to a better location, such as right next to your wireless router. Tip: Alternatively, you could get a wireless extender to expand your router’s range.

How do I Reset my Alexa Back to the Factory Defaults?

When all else fails, you can reset your Amazon Echo to its factory settings. It solves a lot of problems so there’s a reason it’s a tried and true method of fixing technical problems.

The process of resetting to the factory defaults is different for the first- and second-generation Echos.

For the first-generation Echo, reset using these steps:

  1. Using a thin item, such as a paperclip, to press and hold the reset button located at the bottom of the device. The light ring on top of the Echo will turn orange, then blue.
  2. Release the button, and the light will turn off, then orange. Now, follow the process outlined above to set up your Wi-Fi connection from scratch.

For the second-generation Echo, reset using the following steps:

  1. Press and hold the devices “Volume Down” and “Microphone Off” buttons. The light will turn orange for about 20 seconds, then turn blue.
  2. Release the button, and the light will turn off, then orange. Now, follow the process outlined above to set up your Wi-Fi connection from scratch.

And for third-generation Echo’s, reset using these steps:

  1. Press and hold the Action button for around 30 seconds or until the light ring pulses orange, then turns off.
  2. Then just wait for the light ring to turn back on and then turn blue. 
  3. Finally, the light ring will turn orange again and the Echo will enter setup mode.

If you’re still having trouble connecting your Amazon Echo to wifi you can contact Amazon for further help.

Frequently Asked Questions

Connection issues with the Echo are no fun. When Alexa isn’t working properly it’s easy to become frustrated. In this section, we’ve added more questions to help you get the most of your Echo device.

Does Amazon offer a warranty for Echo devices?

Assuming that there is something wrong with your Echo device, Amazon does offer a one-year limited warranty. If you’re still within the one-year warranty period you can visit this website for more information on filing a claim.

As long as your Echo wasn’t a refurbished model and it doesn’t have any physical damage, filing a claim for a replacement device shouldn’t be an issue.

How can I tell if my Echo is connected to wifi?

When you say ‘Alexa’ or your wake word, Alexa should light up blue and respond to you. If you see an orange or purple light ring, she is having issues carrying out tasks which is likely related to your internet connection.

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