My Facebook Account Was Hacked and Deleted – What Should I Do?
A hacked Facebook account is extremely frustrating, and it can lead to misunderstandings. But some hackers go further and delete the account altogether. If this happened more than 30 days ago, your only option is to create a new account.
However, if the deletion happened less than a month ago, you might still have a chance to save your account. Let’s see what you need to do.
Things to Know
Before we dive into fixing the problem, let’s first explore actions you can take before the hacker ever gets the chance to delete your account.
If you aren’t sure whether your Facebook account is compromised, we have a good article here that will help you. Catching the problem early is the best case scenario when it comes to recovering your account.
Every Facebook user should keep their contact information up-to-date. This includes your email and your phone number. Facebook will send you alerts for new logins and changes to your login information. If someone has taken over your Facebook account, the first place you’ll want to go is to your email account. Search for communications from Facebook.
If you’ve received an email from Facebook alerting you of changes, open the email and click on the Secure your account link. This will take you to a help page that will help you recover your account.
Assuming you didn’t catch this email in time, that’s ok. We still have a lot of options to help you recover your Facebook account after deletion. Even if the hacker changed your login credentials.
How to Recover a Hacked and Deleted Account
The good thing about account deletion is that Facebook doesn’t delete it right away. Instead, it keeps the account “alive” but makes it invisible to your friends for a period of 30 days. Here’s how to go about recovering a hacked and deleted account.
Password and Email Were Not Changed
There is a small chance the hacker forgot to change your login data before they’ve deleted the account. If that’s the case, here’s what to do to reactivate and regain access to your account.
- Open the browser on your computer and go to https://facebook.com. If you’re on a smartphone or tablet, launch the Facebook app.
- Next, enter your email and password. If you used to log in with your phone number, type in your phone number instead.
- Click or tap the Log In button.
If you’ve succeeded, you should see all your contacts, photos, posts, and so on – assuming the hacker didn’t delete them.
Password Was Changed
The most common scenario, especially with inexperienced hackers, is that they’ll only change the password. While you can’t reactivate your account with the old password, you can still get your account back. Here’s how to do it.
- Open the browser on your computer and navigate to Facebook’s main page. If you’re on a smartphone or tablet, launch the Facebook app.
- Enter your old login credentials and click/tap Log In.
- Facebook will then show you a screen saying you have entered an incorrect Password.
- Click or tap the Forgot Password option.
- Check the email account you have associated with Facebook. Choose Send code via email then hit Continue.
- You will receive an email with a six-digit code. Type it in the “Enter code” field and click or tap to continue.
- You will then be prompted to provide a new password for your account. Type in the new password. Make sure it is a strong one. Use special characters, mix uppercase and lowercase letters, and throw in some numbers too.
- Tap or click the Continue button.
- Next, you will see a message telling you when your account will be deleted if you don’t cancel the deletion. Keep in mind that after that date, recovery will be impossible.
If You Can’t Access Your Email
Let’s say that the hacker was a bit more thorough than in the previous case and that they’ve disabled your access to the email account you use to log in to Facebook. You still have a way to get your account back. First, you should check whether the password is still valid.
- Open the browser on your computer or launch the Facebook app on your mobile device.
- Once Facebook’s main page opens, click on your profile photo (on the mobile app).
- If you’re on a computer, enter the last password you used. If the hacker hasn’t changed it, Facebook will allow you to cancel deletion of your account.
- If you’re using the app, type in the last password you’ve used. If it checks out, Facebook will show you the Confirm Your Identity message. Tap Get Started. You will then see the message about when your account was slated for deletion.
- Tap the Cancel Deletion option on browser or Yes, Continue to Facebook button on mobile app.
But what if the hacker changed everything?
Both Email and Password Were Changed
If the hacker was thorough and changed both the email and password, you can attempt to recover your account with your phone number. Here’s how that works on a computer.
- Launch the browser and go to Facebook’s main page.
- Enter the last credentials that worked and click Log In.
- On the next screen, click Find your account and log in.
- Enter your email address in the search box, if it doesn’t work, enter the mobile number linked to your account instead.
- Check the “Send code via SMS” option.
- When you get the text, copy the code to the Enter code field and click Continue.
- Enter a new password and click Continue.
- Click Cancel Deletion.
Smartphone users should do the following.
- Launch the app.
- Tap the Find Your Account option.
- Check the “Confirm via SMS” option and tap continue.
- Enter the code then tap continue.
- Create a new password and tap Continue.
- On the Confirm Your Identity screen, tap Get Started.
- Tap the Yes, Continue to Facebook button. This will cancel your account deletion.
If none of the methods helped, you should report that your account was hacked to Facebook.
Frequently Asked Questions
Facebook is a complex social media platform. If someone has hacked your account, or it is deleted, you probably have more questions.
Can I recover my Facebook data after 30 days?
Facebook gives users the option to download and save all of their Facebook data on the website. But, if your account is already deleted after the 30-day holding period, there is no way to retrieve it. While Facebook states that they can store some information, this has no personal posts, pictures, or anything related to the individual.
Essentially, if someone has hacked your account and deleted it, there is no way to recover anything after that first 30 days.
Does Facebook have a customer support team I can reach out to?
Unfortunately, Facebook doesn’t have a phone number or chat service that puts you in touch with a customer service representative for more help. The only option that you have is to reach out to the Facebook support team. You won’t receive immediate feedback, but the team will do their best to help you.
You can reach out to the Facebook Support Team using this link. Remember to be as detailed as possible when filling out the forms. This will reduce the number of interactions you must have, and therefore how long it will take to resolve.
Once you reclaim your account, make sure to create a super-strong password. Also, consider changing the associated email and adding 2-factor authentication to make future hacks even less likely to happen.
Has your account ever been hacked, and were you able to get it back? Tell us about your experiences in the comments below.