How to View Purchase History on a PS4
Any gamer will find the ability to check their spending records helpful for making financial decisions. As the PS4 allows users to review what they’ve bought, anyone can find out whether a transaction was successful or not. However, not everyone knows where the option is located.
The PS4 itself lets you view your purchase history by default. You can find the option in a less-accessed menu, but it’s easy to find once you know where to look. Read on for all the details.
How to View Purchase History on a PS4
The Settings menu of your PS4 contains all the relevant menus for adjusting settings, but you can also use it to access your purchase history. Here’s how you’ll do it:
- On your PS4, navigate to the Settings menu.
- Scroll down and select “Account Management.”
- Select “Account Information” next.
- Go to “Wallet.”
- Pick “Transaction History” from the list of options.
- Use your controller to specify a date range of transactions.
- Confirm your choice.
- Start browsing through your transactions.
While you can see a list of transactions dating back to months and years before, you can also select each of them for the details. You can find out the following information from each transaction:
- Transaction number
- The account that made the purchase
- The date you made the purchase
- The transaction’s description
- How much money was sent?
- The transaction’s type
These transactions can come in handy when you’re asked to show proof of purchase. If you purchased on the PlayStation Store, you’re not buying a physical copy or bundle. You’re buying digital information.
That’s why having access to your proof of purchase is essential. If you can prove that you bought a specific game or DLC, you’ll be in the clear. Also, some game publishers will ask for transaction confirmations for games you request to refund.
Dealing With Unauthorized Transactions
Occasionally, you might accidentally allow another person access to your PSN account. Hackers can also use their tools and misuse your account. In these cases, you can find out when you see a payment you don’t remember making.
We ask that you reset your account’s passwords and contact PlayStation Support if you feel that you’re dealing with unauthorized transactions. They should be able to understand your situation.
You might also find an unauthorized payment to PlayStation when you check your bank statement. Instead of contacting PlayStation Support only, you should reach out to your card provider. Report that there was an unwanted use of your card details.
Occasionally, you may be charged a recurring subscription fee. The only way to get a refund is to contact customer service. You’ll have to provide the following information as well:
- Online PSN ID
- Your email address
- The name of the purchase you want to be refunded
All refund requests take up to 72 hours to verify and handle, but it rarely reaches this period.
In the case of a game, you can ask for a refund as long as it’s not downloaded. If you have already started downloading the game, any refund requests you make will be declined. Customer service will inform you of this decision too.
Purchases you make outside of the PlayStation Store, such as voucher codes or specific games, don’t appear on your transaction history. They can’t be refunded.
An unlikely but possible unauthorized transaction is when your child uses an adult account and spends money using your payment details. This act is a breach of PlayStation’s terms of service as well. Child users must be given a child account, which by default has a spending limit of zero.
If you find your child making unauthorized payments using your details, your only solution is to contact customer support. They’ll make the affected account a child account. However, the terms aren’t explicit on whether these payments will be refunded.
In any case, you should check your transaction history frequently to prevent potential unpleasant surprises.
Can You Refund Purchases on PS4?
Yes, you can refund your purchases on PS4 within 14 days of the sale. The content you can refund includes:
• Full games
• In-game items
• Season passes
However, all of these must be purchased through the PlayStation Store. In the case of complete games, you can’t get a refund if it’s being downloaded or has been downloaded completely.
How Do I Check My PSN Subscriptions?
Your PSN subscription enables you to play online games. You can check it by following these steps:
1. Go to the Settings menu.
2. Select “Account Management.”
3. Head to “Account Information.”
4. This time, go to “PlayStation Subscriptions.”
5. Select the subscription you want to check.
You can check each subscription’s renewal date and even turn Auto-Renew on or off.
How Do I Cancel a PSN Subscription?
Canceling your PSN subscription is as easy as turning off the auto-renewal function. While you can still use the PSN for the remainder of the paid period, it will eventually run out. The cancellation will take effect when your next payment is due.
Making Sure of Everything
With the ability to check your PS4 purchase history, you can prove that your refund request is justified. PlayStation will happily issue your refund in this case, especially if you follow all the terms and conditions. Make sure to check it often and report any unauthorized payments.
Do you check your transaction history? What do you think about the PSN refund policy? Let us know in the comments section below.