How To Cancel Your CBS All Access Account
Consumers are increasingly switching to a pick-and-choose model where they subscribe to channels one at a time or in small bundles. This method allows people to get what they want truly, on-demand, without paying for a bunch of content they don’t want. Getting TV service without cable or satellite is also growing in popularity. Regardless, one such “stand-alone” channel is CBS All Access, a premium version of the highly respected television network.
CBS All Access delivers exclusive, subscriber-only content that is not viewable on other platforms, such as through Netflix, Hulu, Disney+, or even a cable subscription. If you’re a Star Trek fan, All Access is a huge draw, with programs like Star Trek: Discovery, Picard, Short Treks, and After Trek. There is also a slew of comedies, dramas, late-night options, and the NFL and NBA games. While it’s true that you can access any mainstream CBS show via Hulu, the offerings don’t include everything. If you like to keep up to date on CBS programming, you must do it through CBS All Access.
For what you receive, CBS All Access is relatively affordable. The ad-free version of the service costs $9.99 a month and includes downloads and offline watching. If you don’t mind ads and commercials, $5.99 a month is the more affordable choice, but you lose the download option and the offline capabilities. In return for your money, you are allowed to watch CBS programming (including their regular non-All Access fare) on two different devices at once. CBS All Access supports Roku, Apple TV, Xbox One, Chromecast, and most other streaming devices. You can also use the CBS app to watch their shows on a mobile device or tablet.
There are plenty of advantages to subscribing to CBS All Access, but as with all good things, you may find yourself ready to cancel your services. Perhaps, you’ve binge-watched all of the programs in your favorite series. Maybe the budget has gotten a bit tight, and you need to cut back wherever you can. Fortunately, like other streaming services, there is no contract for your All Access subscription. You can cancel (or resubscribe) at any time without any consequences other than the loss of access to their content. Whatever your reason to cancel is, this article walks you through the steps you need!
Canceling Your CBS All Access Subscription
The specifics of how you go about canceling your CBS All Access subscription depends on where you initially signed up for the service. If you enrolled on the CBS website, all account administration is performed from the same site. You can cancel, renew or modify your CBS All Access account from there using the following steps.
- Log into your CBS All Access account.
- Click on your account name, located at the top right section, and then select “Account.”
- On the account page, select “Cancel Subscription.”
Since you pay in advance for CBS All Access, you will retain access to your content until the already-paid-for period expires, so there’s no need to wait until a renewal to cancel. Just watch your content until the subscription runs out. If you want back in later, just subscribe again to gain access.
Canceling Your CBS All Access Subscription through iTunes
If you subscribed to CBS All Access via iTunes, then you have to manage the subscription from there. Subscribing to content channels via iTunes keeps all your payments and credit cards in one place. However, you have to cancel each service through iTunes rather than directly with content providers.
On a Mac, simply access your CBS All Access account, and then go into “Settings” where you can cancel your subscription. It’s as simple as 1,2,3.
- Log into iTunes using your Apple ID.
- Select Account and View My Account.
- Enter your password and select View Account.
- Select Settings and Manage next to Subscriptions.
- Select CBS All Access and then Cancel Subscription.
On an iPhone or iPad, access iTunes, select “Subscriptions,” and cancel from there.
The same rules apply here as they do if you cancel directly with CBS; you still have access to your premium content until the billing period ends. You will need to subscribe again to start watching their latest on-demand content if you decide to.
Canceling Your CBS All Access Subscription through Roku
If you’re a Roku user, you may have set up your subscription through the Roku Channel Store or website. You probably saw this coming by now, but if you subscribed there, you have to cancel there too. Fortunately, canceling CBS All Access from Roku is just as easy as any other method. Go to the CBS All Access channel, choose “manage Subscription,” and select “Cancel subscription.”
You can also cancel any channel subscriptions from the Roku website if you prefer to do that instead of dealing with a remote on your Roku device.
Canceling a CBS All Access Subscription the “Old Fashioned” Way
If all else fails, you can cancel your subscription to CBS All Access by calling CBS subscription services at (888) 274-5343. Take note that many people report having to wait on hold a long time to get through to an operator. Ensure you have all the necessary information such as your account number, email address, and credit card handy so you can confirm data as you go. Bear in mind that this method might not work if you bought your subscription through iTunes, Roku, or another third-party provider.
Keep Using CBS All Access…for Free?
If the only reason you’re canceling your CBS All Access account is the expense, and if you subscribe to a cable service or a premium Internet TV service, then you may be entitled to CBS All Access “live” programming. Many cable providers give you free access to CBS All Access (not streamed content) at no additional charge. You should always double-check before doing anything rash, but if this is the case, you can cancel your paid subscription using the above methods, and then follow these steps:
- Sign in to your CBS All Access account.
- Select the “Link Your Provider” page or follow this link.
- Enter your provider information.
Now, you should be able to access the live content from CBS All Access whenever you wish, at no additional charge.
Frequently Asked Questions
I cancelled my account but I was billed again. What can I do?
As with most pre-paid subscription services, your billing date matters when you put in the cancellation request. For example, before contacting customer support, check your renewal date when you set your account to cancel.
If you close your account on the billing renewal date it won’t actually cancel the service until the next billing date, so the charge you’re seeing is likely a delayed charge for the current cycle.
On the other hand, if you set your account to cancel and it didn’t, then go ahead and contact the CBS All Access support team. It should be stated that CBS All Access’s official stance on refunds is that they do not provide them, but if you were billed incorrectly it’s worth trying.
How can I tell if my account is set to cancel?
If you’d like to check that your cancellation request was received properly, visit the account management tab in CBS All Access. Rather than a renewal date you will see an expiration date.
Another option is to check your email. CBS All Access will send a confirmation email letting your know that your account is set to cancel.