How to Cancel Sirius XM
If you love listening to the radio while driving, SiriusXM likely seemed like a great option for you. And indeed, the broadcasting company provides more than 150 stations with a wide variety of content, including music, news, and sports.
A very enticing aspect of this service is that it offers a free trial. However, once that period is over, you’ll need to opt for a subscription plan. Whether you’ve taken the free trial or now have a new car with the trial included, you might want to cancel SiriusXM before the monthly billing begins.
Luckily, there are several methods to cancel SiriusXM, either by phone or online. In this article, we’ll show you how to do just that.
How to Cancel SiriusXM Online Without Calling
For a long time, the only way to cancel SiriusXM was by making a phone call and talking to an agent. Today, the terms for subscription plans on the official website still state that canceling the subscription will include calling the company.
These conditions only apply if you wish to cancel the satellite service. For online radio, the cancellation options are much more straightforward.
SiriusXM recently introduced a chat option that allows users to have an online conversation with an agent. Here’s how you can enter that chat:
- Go to the SiriusXM website and log in to your account.
- Navigate to “Manage Your Account.”
- Find the “Change Billing Info” option and click on it.
- Go to “Cancel Service.” If you’re canceling your subscription to the online radio service, you’ll be able to finish the process at this point. To cancel the satellite service, proceed to the next step.
- A popup window will appear with options to either chat with an agent or call the company. Click on the highlighted “chat with an agent” text.
- A chatbot will present you with various options. When asked what you want to do with your account, type “cancel”.
- You’ll be queued for a live chat with a SiriusXM agent. Once the conversation starts, you can negotiate to cancel your subscription or free trial.
It’s worth noting that the agent might offer you different subscription models instead of instant cancellation, usually at discount prices. They’ll probably also tell you that you need to call the company if you’re certain you wish to cancel. Finally, the agent will inform you that your subscription will stop once the current billing cycle ends. However, there’s a particular tip that might shorten the procedure.
Several users managed to cancel SiriusXM online without calling after they told the agent that they are calling from California. Some of the users in question weren’t California residents, which was apparent from their billing address. Yet, they managed to cancel SiriusXM via chat.
The reason behind this is a law that was passed in 2018. This law impacts companies that offer online signing up for their subscriptions or free trials and mandates that customers can cancel the service through the same means they’ve signed up. In other words, if you got the trial online, you can also cancel it online.
The law in question is applicable exclusively to California residents. However, simply stating that you live in that state in the chat seems to be effective when canceling SiriusXM.
A convenient alternative to chatting or calling the company might be using the DoNotPay website. This site can cancel your SiriusXM account automatically, after which you’ll get an email confirming the action.
For this method, you’ll need to follow these steps:
- Create an account on DoNotPay or log in. You should be aware that creating an account comes with a $36 annual subscription fee.
- Go to “Find Hidden Money.”
- Input “SiriusXM” in the field prompting you the service name.
Once you’ve done these steps, the app will notify you when your account is terminated.
How to Cancel SiriusXM by Calling
If you want to cancel SiriusXM online radio, you won’t need to call the company. On the other hand, canceling the satellite service will require a phone call.
The number you’ll need to call is 1-888-539-7474. You’ll reach a company representative who’ll ask you the reason you’re canceling and offer any available solutions to the issue you’re having. Take note that agents are available between 8 a.m. and 11 p.m. every day except Sunday when you can reach them until 8 p.m.
Even if you’ve only signed up for online radio, it might be a good idea to call the satellite company as well. In fact, even if you can cancel via chat but want to be assured the process is complete, it would be best to pick up the phone.
Note that agents will offer special deals and significant discounts more often over the phone to get you to remain a customer, and you might end up choosing those options instead of canceling.
How to Cancel a SiriusXM Free Trial Before Getting Billed
After you’ve signed up for a free trial, SiriusXM will send you an email saying that the service will stop once the trial expires. If you’ve received such an email, the only way you would be billed would be to opt for a subscription plan before the trial period ends.
However, if you’ve been attracted by a special offer, such as getting a three-month subscription for a dollar, and decided to sign up, you’ll be billed the regular service price when the promotion period passes. In that case, you’ll need to cancel the service before that period ends to avoid being billed or continue your subscription at the regular price.
Depending on which SiriusXM service you’ve signed up for, you’ll be able to cancel it either online or via a phone call. The online radio can be canceled through the SiriusXM website, but you’ll need to either chat or talk over the phone with an agent to cancel the satellite service.
Canceling online is relatively straightforward. Here’s what you’ll need to do:
- Visit the SiriusXM website and log in.
- Go to “Manage Your Account.”
- Choose the “Change Billing Info” option.
- Click on “Cancel Service.”
If canceling your trial requires you to talk with an agent, you’ll be able to access chat at this point. From there, you can discuss your options with a SiriusXM representative.
The other possibility is to call the company on 1-888-539-7474. This will allow you to speak to a live agent and confirm that you want to cancel. The additional benefit of phone calls is that you might receive a better option for continuing your subscription.
Is SiriusXM Easy to Cancel?
Considering that many services allow for quick cancellation via their apps or websites, SiriusXM might not be the easiest option in the market. Depending on the type of service you’ve signed up for, you may need to visit the company’s site, chat with an agent, or even call them on the phone to cancel.
Of course, a direct conversation with a representative won’t be as simple as canceling through an automated process. Live agents will usually try to convince customers to stay with the company and renew their subscriptions.
In some cases, this might be useful because they may offer deals during the conversation. But if you’re determined to cancel the service, the process will only be unnecessarily slow with no benefits to either side.
When everything is considered, canceling SiriusXM could be made easier. Yet, while it can be somewhat time-consuming, the option is at least easily accessible to all users.
Canceling Your SiriusXM Trial or Subscription
Even though the service might seem great initially, you might wish to cancel SiriusXM for various reasons. Now that you’ve learned about different methods to do just that, you can feel free to decide whether to keep or cancel the service.
Did you manage to cancel your SiriusXM trial or subscription? Which service did you use? Let us know in the comments section below.