How To Change Banks with Zelle

Zelle is a fast and convenient way to send money to friends, family, and others in your personal or professional networks. With over 1,000 banks available to the Zelle network, if you ever switch banks or add one to your financial portfolio, you may need to change the bank you have Zelle linked to. You can change the bank Zelle sends and receives money to via the Zelle app or in your bank’s own app.

In this article, you’ll find a tutorial on how to change the bank connected with your Zelle profile.

How to Change Banks for Zelle

There are a few ways to change your active bank with Zelle. The best approach depends on how you most often use Zelle. If you primarily use the service through the Zelle app, you should change your active bank in that same app.

To change your bank in the Zelle app:

1. Open your Zelle app.
   
2. In the top left corner, tap the gear icon.
   
3. Select “Account.”
   
4. Tap “Switch Accounts.”
   
5. Add your “Debit Card Number”, “Full Name” and “Expiration Date” to Continue.
   

Once the process is finished, you can start using the new bank immediately.

If you used Zelle from your banking app or website, you should log in to that app to disconnect the bank from Zelle. Because Zelle has partnered with so many institutions, you will need to directly connect with your bank’s FAQ page for more information. Each bank may have a different process to disconnect your Zelle profile safely from your bank account.

However, remember to connect another account to your profile once you have disconnected Zelle from your current bank. You can connect to a new bank in the Zelle app or by setting up Zelle within the new bank’s app or portal.

Multiple Banks

At this time, Zelle only allows for one bank to be actively attached to your profile. If you find that you need to send money via Zelle from multiple bank accounts, you will need to set up a second profile with another email address. Allowing multiple banks per Zelle profile may be a feature that Zelle offers in the future.

Available Banks

Once you have disconnected a bank account, you will only be able to reconnect to a Zelle-approved bank or credit union. You can click here to find out if the bank you want to change to is approved to work with Zelle. You can also check your bank’s website for more information.

Additional FAQs

Why can’t I find past transactions for a bank I disconnected?

Once you disconnect your bank account from your Zelle profile, you will not be able to see past transactions within the app. If you need to view transactions for a disconnected bank, you will have to log in to that bank. To find Zelle transactions in your banking app:

1. Open your banking app or online account.

2. Go to the “Send Money with Zelle” button and click it.

3. Click on “Activity.”

4. Select “Past” under the view option.

You should now be able to see all past Zelle transactions.

My bank isn’t a part of Zelle’s network. What do I do?

If your new bank is not a member of Zelle’s network, you will have to use Zelle via their app. You can download the Zelle app on iOS or Android and sign up using a Visa or Mastercard debit card. You can use any bank regardless of their partnership with Zelle, but they must be U.S. based. You cannot use a credit card.

I changed to an international bank. Can I still use Zelle?

Unfortunately, you cannot continue to use Zelle with an international bank. Zelle will only work if you use a U.S.-based bank or credit union.

A Wide Network of Banks

Zelle has a vast network of banks and credit unions to make sending money for life’s little things easy. Whether you’re paying back a friend for drinks or your babysitter, Zelle can safely and securely get those funds where they need to go. With Zelle’s simple process of changing banks, you’ll never miss a payment!

Have you ever had to change your bank with Zelle? How was the experience for you? Tell us in the comment section below.