Instagram Error Challenge Required – What to Do

If you are using Instagram daily, you’ve probably encountered an Instagram bug or error problem at least once. Although hundreds of Instagram error messages exist for different types of malfunctions, users mostly experience just a few of them.

Instagram Error Challenge Required - What to Do

This article helps you solve the Challenge_Required Instagram error and provides solutions that could fix other Instagram errors as well.

How to Fix the Instagram Challenge_Required Error

Several different versions of the challenge_required message exist, but the most common one is InstagramAPI/Response/LoginResponse: Challenge required.

If you see this error message or any other version of it that contains Challenge_Required, it means there’s an issue establishing the proper security protocols that Instagram needs to operate correctly. Challenge_Required is a method that Instagram developers created to check whether users are human or not and prevent bots from using the platform.

However, there’s another purpose behind the Challenge_Required method. Its other goal is to make sure that you are the owner of the account.

When prompted with the Challenge_Required error message, Instagram asks you to prove that the account belongs to you. The error message is commonly displayed when you are trying to log in to your Instagram account from a web server.

Instagram Error

Fortunately, this problem is solvable.

  1. All you need to do is log in to your account from your mobile device using the Instagram app or Instagram’s official website. Using a known device improves your chances of success. Instagram Login page
  2. Once logged back in, it’s a good idea to turn on two-factor authentication within the application’s settings.

If you are still getting the same error message, it means that Instagram doesn’t want to allow your server’s IP to connect. In this case, you need to use a proxy server.

As mentioned in the comments, it’s possible that one of your comments was flagged as offensive or against Instagram’s policies, which could result in a challenege_required error. If you can, check your recent posts activity on another device to see if it caused the issue.

Troubleshooting Instagram Errors

One of the best ways to begin troubleshooting is to think about any changes you made to your phone or account when the issue started. It sounds simple, but many things can interfere with your Instagram’s ability to function.

Some Instagram errors occur due to the following:

  • Did your phone do an update recently?
  • Have you downloaded any third-party applications that needed access to your Instagram account, such as collage apps?
  • Did you use Instagram on another device?
  • Are you using a new malware or anti-spyware program?

If you still aren’t sure of any changes you’ve made that led to the error, or perhaps you’re unsure how to fix them, keep reading.

Check for Instagram Server Issues

One of the first things to try is checking for Instagram outages. The best way to do that is by visiting Instagram’s official website and looking for recent messages. You can also check the Down Detector website for any reported issues. If Instagram’s servers have problems, you’ll either need to wait it out or watch for a status update.

The developers usually notify users that their servers are down by posting on the app’s official website. If there’s nothing on Instagram’s website, ask your friends that use it if they can post and update their Stories.

Check Your Internet Connection

Once you’ve checked for server issues, you should ensure that your Instagram app is getting enough bandwidth to perform its tasks. If you are on Wi-Fi, try toggling it off and connecting to cellular data and vice versa. You can perform a speed test to ensure your internet is acting correctly.


Close the Instagram App and Restart it

A temporary glitch may occur, resulting in odd bugs such as not posting content. Go to the multi-tasking center on your phone and swipe the app away. Although Android and iPhone are different operating systems, the app closure process is similar.

Reopen the app and try posting the same content. If you still have trouble, there are more things to try.

Check for Instagram Updates

Instagram regularly releases updates to fix bugs and improve performance. Unfortunately, an older version of the app may have issues working with a newer version of your operating system. Check that your app is up to date by visiting the Google Play Store or Apple’s App Store.

  1. The easiest way to check for updates is to type Instagram in the search bar. It should give you the option to update if one is available. If not, visit the Updates option in either app store and update it from there.

Clear the Instagram App Cache

Android users are fortunate as their operating system allows them to clear the app cache without deleting user data.

  1. Tap Applications, older Android versions may call it Apps.
  2. Scroll down and choose Instagram.
  3. Tap on Clear Cache.

Offload the Application

Apple users don’t have an option to clear the cache. You can “Offload” access data by visiting the settings on your iPhone.

  1. Open Settings and tap General.
  2. Tap iPhone Storage.
  3. Select Offload App.
  4. Confirm by tapping Offload App again.
  5. Choose Reinstall App.

This process removes excess data that may cause issues. Once reinstalled, your Instagram app and all of its data appear as expected.

Most Instagram problems aren’t severe, especially the Error_Challenge issue, and they are usually fixable using the various procedures above. If problems persist, it is best to contact Instagram’s Help Center. You can also get the help you need by sending them an email or messaging them on Facebook.

Instagram Errors Resolved

Ideally, your problems should be resolved with the Instagram Challenge_Required error after you log in with a recognized device. If that’s not the case, then attempt the other fixes for this problem. It’s always annoying when you lose access to an account; hopefully, this helped.

30 thoughts on “Instagram Error Challenge Required – What to Do”

Meshen says:
Hi there

I keep getting the challenge_required error. I used a third party app to check unfollowers. I can’t get back into my account. How do I resolve this

Steve Larner says:
Perhaps the third-party app raised a red flag with Instagram’s login process.
Angie says:
Any resolution
Lorrayne says:
I’m having something very weird. I didn’t get any message. It says “can’t refresh the feed,” and nothing works. I can’t see or do anything. Every time it tries to log in from a different device it just says “connection problem”, using the browser the URL goes to…

What to do? I have cleaned all the caches, deleted my apo, and used browsers… nothing works but my profile is active. Says the help center method and the page is still available to my friends.

Nyx says:
It’s all fun and games until you can’t remember your password like I can’t. I’m locked out of my account now because I can’t remember my password and it won’t let me reset it. I try and it sends me back to the previous page
Nyx says:
I think it thinks I’m a bot
Orlando Fernando Marconi says:

My account was suspended without warning, on DownDetector hundreds of error notifications.

Juanito R Guerrero Jr says:
Okay I just fixed my account like in 10 seconds after I post this last thing I went to my account went to settings and hit access data it said that I had went against community guidelines my stuff may have been deleted yada yada yada so I just hit okay said something else it said next I hit okay okay and all sudden boom it pops back up and everything was there Hope that helps anybody that had the same issue
Jordan says:
This was EXACTLY what I needed to do. Someone reported my comment and all I had to do was accept it. And boom my account is back. Wow
Chanda says:
Juanito Guerrero Jr says:
The only thing I can think of I have my son do it I had him go to my followers and write them all down and created a new Instagram and I’m going to just going to go read follow all those people but that don’t help me with all the videos that I lost All I saved
Mike says:
Just came here to say THANK YOU JUANITO! thought it was a never ending bug, but really I just needed to do what you said. It’s a shame IG doesn’t tell us this stuff, that we have to find this on our own. I thought I got hacked or banned, and I didn’t even do anything
Polo says:
I still have the same issue
Leamuel Lake says:
I went too where you leave a complaint at and it said i didn’t follow thier guidelines so i said ok. THEN put in my complaite. Back on after 3 weeks.
Claire says:
how did you get fix? I’m having the same issue for 3 months now
Emma says:
Hi everyone. I am having the same issue now (USA) it says challenge required every time. I have changed the password and received numerous access codes to enter and when I do it still says the same thing. Any advice???? Im desperate 🙁
Josh Williams says:

Unfortunately I’ve had the same issue since June 9th 2020.
They are using the coronavirus as an excuse not to help people .

ZF says:
Same since May 23, 2020.

Like everyone else I have gone through the exact same thing and still have not been able to get this resolved. Received nothing valuable from their Help Line and I too am ignored; they are worthless when it comes to assistance.

I have a temporary new account for the meantime, but I lost all the people that I connected with.

_.janeeerah._ says:
My Instagram just logged me out I cried !
dee says:
did you ever get back in?
Renu Sharma says:
challenge required it show everytime when i open my instagram account.
Tanya says:
I’m having the exact same problem now. It’s sending the verification code to an email address I do not recognise or use. Did you manage to get this resolved. So far I’ve sent the picture of me holding the code on a piece of paper
Rashad Wooten says:
So I recently got locked out of my Instagram account, and the code they’re sending the reset password to is to an email that does not exist.. so there is no way I can unlock my account and there is not a customer support system where someone directly answers the phone soo now I was told to send a picture of myself holding up a number and my full name along with my account username attached to it. I have done that, and now I am wondering how long does it take for Instagram to get back to you? Flying out to LA Thursday and would love to upload photos of the time there, but I am locked out and have no clue why.. it sucks because I have been reading so many things online about this but Instagram is not doing anything… In my opinion, it looks very bad on their end.
Danielle says:
i have got the same problem. first i chanced my email account on my instagram and didnt confirm it and the next thing i was log out from my account and now when i try to recover my password they send a code to my old email that i have got no access to
i sent them a picture of myself holding up the informition they asked but it didnt halp.
im so frustrated and have no idae what to do next… please if you succeeded log in let me know how. thanks and sorry for my english not my native language 🙂
donathan says:
what is the email you contacted that required you to send a picture?
Matt says:
So guys I’ve tried everything. Tweeted at them, messaged on facebook, got instagram support only to say they won’t help and now are ignoring my emails. I get the challenge required issue but its not showing my email or phone number, despite when I send a password reset via email or phone, I receive them at my info. If anyone has any further updates or ideas, please let me know guys. Desperate at this point because instagram clearly doesn’t care.
Ato says:
We are having the same exact issue as to you Matt. Gone through the same password reset just to check if I got the correct phone number, and amazingly got the reset link to my phone. Its really funny that Instagram is sending the challenge code to another number thus LOCKING ME OUT!
Amoakowaa says:
Hey buddy am on the same level with you right now as am typing.The code is been sent to a number I have no idea about.Did yours work and how?
Louis richard says:
I need my Instagram back
Jeniphar says:
Hey buddy am on the same level with you right now as am typing.The code is been sent to a number I have no idea about.Did yours work and how?
Rashad Wooten says:
Same problem. So far what I have done, was take a picture of myself holding up a sheet of paper with a code on it, and send it to them.. so far I am waiting for them to email me back. Suck this is a problem for a lot of us
Stephanie says:
This is so frustrating!! I’m having the same problem (Australia) Both on my Iphones App and vis the website. Has anybody figured it out? I can’t believe they don’t have a proper technical support department.
HN says:
I have the same issue if anyone managed to fix the problem let me know
HB says:
Yes! I’m having the same issue! Tried to contact the help desk and they have zero resolution. Hoping someone can figure out a fix
Anthony says:
Having the same issue and no way to contact Instagram… tried new phones and even website but the same .. even got the code sent to my phone still no help (uk)
Angela says:
I can’t get beyond challenge required. Tries everything
clement says:
same problem (france) i’ve tried evrything and no way to ask to instagram to look for the solution
Lil says:
same problem (Germany) since yesterday…
jade says:
im having the same problem. now they(china)have access to my account without my permission and i feel harrased
jade says:
i also have alot of evidence about this issue
Adam Havlik says:
Hallo, i have the challenge required error and nothing helps… i did change the proxy many times but it did not helped, so i am asking for help
Cat says:
Adam, I am having the same problem. It doesn’t matter if it’s my phone or computer.
I was hacked multiple times last week and had to keep changing my password and then I changed my e-mail on the app-I am worried that’s what messed it up.
Gretchen says:
I am having the same issue. I got a report that China logged in and now I can’t do anything. I have spent too much time trying to research on how to fix.

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