Instagram Reels Not Working? Try These Fixes

Instagram Reels is Instagram’s answer to TikTok, where you can create brief engaging clips to share with your followers. However, with apps and app features in general, problems are not uncommon. If you discover the Instagram Reels feature is not displaying or working as expected, you’re no doubt looking for a quick solution.

Instagram Reels Not Working? Try These Fixes

In this article, we’ll cover possible solutions to get your Instagram Reels working again. We also outline the exact steps to follow for each tip, via your Android or iOS device. Let’s get rolling.

Instagram Reels Not Working on Android

We’ll now go through six tips you can try on your Android device to get Reels working again. After trying each tip, you can check whether the problem is resolved.

Tip One: Check Instagram Reels Through All Access Points

To double-check that Instagram Reels isn’t showing up or working correctly at all, first check the various points it can be accessed:

1. Reels Tab via the Navigation Bar

  1. At the bottom of the Instagram app, scan the navigation bar.
  2. At the center, the “Reels” option should display
    .

2. New Post Screen

  1. At the top left, tap the plus sign icon to create a New Post.
  2. Now see whether the “Reels” option shows at the bottom tab.

3. Instagram Explore Screen

  1. Tap the search bar to go to the “Explore” page.
  2. Now see whether “Public Reels” displays in the search results area.

4. Instagram Stories Screen

  1. Navigate to your “Instagram Stories.”
  2. Now check whether the “Reels” option is at the bottom.

5. From a User’s Profile

  1. Go to an Instagram profile.
  2. See whether the “Reels” option displays next to the IGTV option.

6. Instagram Camera

  1. Swipe from left to right via the Instagram home page.
  2. At the bottom tab, look for the “Reels” option.

Tip Two: Try Logging Out Then Back In

A temporary bug or glitch on your Instagram account may be the reason why Reels isn’t working. The easiest way to fix that scenario, especially when multiple accounts are signed into your Instagram app, is by logging out of your account then back in:

  1. From the bottom right corner, tap on your profile pic.
  2. When your profile displays, at the top right, tap on the hamburger menu.
  3. At the bottom of the sidebar, tap “Settings.”
  4. In “Settings” scroll down then tap “Log Out.”
  5. Tick your account then select “Log Out” again.

Tip Three: Clear the Data Cache

To reset the Instagram app to how it was when you initially downloaded it, try clearing the data cache. To do this via your Android device:

  1. Launch “Settings.”
  2. Select “Apps.”
  3. Type “Instagram” into the search bar at the top right.
  4. Beneath “Usage,” select “Storage.”
  5. Select “Clear Cache.”

Tip Four: Uninstall Then Reinstall the Instagram App

If the Instagram app is buggy, glitchy, or hasn’t been updated, then your best bet is to try uninstalling the app from your device then reinstalling the latest version.

To uninstall Instagram on your Android device:

  1. Open “Settings.”
  2. Select “Apps & notifications.”
  3. Locate and select Instagram.
  4. Tap “Uninstall” then “OK.

To reinstall Instagram

  1. Visit the Google Play store to find the Instagram app.
  2. Tap the “Install” button.

Tip Five: Update Your Device

The problem might be caused by the device you’re using. Ensure that your device has the most recent version of OS software installed to support the Instagram Reels feature. To do this on your Android device:

  1. Open “Settings.”
  2. Scroll down to tap “System.”
  3. Choose “System Update.”
  4. Tap “Check for update.”

Your device will search for pending updates then install it if there is one available.

Tip Six: Report the Problem

If none of the above tips has gotten Instagram Reels to work, try letting Instagram know:

  1. Sign in to your Instagram account.
  2. At the top left, tap the hamburger menu icon.
  3. Select “Settings” then “Help.”
  4. When the “Report a problem” prompt displays tap on it.
  5. Enter the issue, e.g., “Unable to see or use the Instagram Reels feature.” You can take a screenshot of the problem if you wish.
  6. On the top right, tap the “Submit” button.

Then wait for Instagram to respond.

Instagram Reels Not Working on iPhone

Next, we’ll take you through six tips to try on your iPhone and iOS devices to get Reels working again. You can check whether the problem is resolved after trying a tip.

Tip One: Check Instagram Reels Through All Access Points

To confirm that Reels isn’t displaying or working correctly at all, first check the numerous points it can be accessed:

1. Reels Tab via the Navigation Bar

  1. At the bottom of the Instagram app, inspect the navigation bar.
  2. At the center, it should display the “Reels” option.

2. New Post Screen

  1. At the top left, tap the plus sign icon to create a New Post.
  2. Check whether the “Reels” option shows at the bottom tab.

3. Instagram Explore Screen

  1. Click the search bar to go to the “Explore” page.
  2. Check whether “Public Reels” displays in the search results area.

4. Instagram Stories Screen

  1. Go to your “Instagram Stories.”
  2. Check whether the “Reels” option is at the bottom.

5. From Another User’s Profile

  1. Go to a user’s Instagram profile.
  2. Check whether the “Reels” option displays beside the IGTV option.

6. Instagram Camera

  1. Swipe from left to right on the Instagram home page.
  2. At the bottom tab, look for the “Reels” option.

Tip Two: Try Logging Out Then Back In

A bug or glitch with your Instagram account might be causing Instagram Reels problems. The easiest way to fix that, particularly when several accounts are signed into the Instagram app, is by logging out of your account then back in:

  1. Tap on your profile pic at the bottom right corner.
  2. When your profile displays, at the top right tap on the hamburger menu.
  3. Tap “Settings” at the bottom of the sidebar.
  4. In “Settings” scroll down, then tap “Log Out.”
  5. Select your account then choose “Log Out” again.

Tip Three: Clear the Data Cache

To reset the Instagram app to its original state when you first downloaded it, try clearing Instagram’s data cache. To do this via your iPhone or iOS device:

  1. Launch “Settings.”
  2. Scroll until you see the Instagram app, then tap it.
  3. Find the “Clear cache” option then, if the toggle beside it is green, tap it to clear Instagram’s cache.

Tip Four: Uninstall Then Reinstall the Instagram App

If the Instagram app is glitchy then your best bet may be to try uninstalling the app then reinstalling the latest version.

To uninstall Instagram on your iPhone or iOS device:

  1. Locate the Instagram app.
  2. Long-press it, then tap “Remove App.”
  3. Select “Delete App” then “Delete” to confirm.

To reinstall Instagram

  1. Visit the App Store to find the Instagram app.
  2. Tap the “Install” button.

Tip Five: Update Your Device

The problem with Instagram might be caused by the device you’re using. Ensure that your device has the most recent OS software installed to support the Instagram Reels feature. To do this on your iPhone or iOS device:

  1. Open “Settings.”
  2. Select “General.”
  3. Select “Software Update.”

Your device will now search for pending updates and install it if there is one available.

Tip Six: Report the Problem

If none of the above tips has worked for you, try contacting Instagram to let them know:

  1. Sign in to your Instagram account.
  2. Tap the hamburger menu icon at the top left.
  3. Choose “Settings” then “Help.”
  4. When the “Report a problem” prompt appears, tap on it.
  5. Enter the problem, e.g., “Unable to use or see the Instagram Reels feature.” You can take a screenshot of the problem if you wish.
  6. Tap the “Submit” button on the top right.

Then wait for Instagram to respond.

Instagram Reels Not Working – Solved!

Instagram’s Reel feature facilitates the creation of short video clips. For the most part, the feature works well; however, times when the option is not visible, or the feature does not work as expected are not uncommon.

Luckily, these problems can be easily fixed by trying things like clearing Instagram’s data cache and ensuring your device and the app has the latest software installed.

What do you think about the Instagram Reel feature in general? Share your thoughts in the comments section below.

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