How To Get in Touch with LG TV Customer Service
Customer service is one of the most important aspects of any business, and this includes the manufacturers of LG TVs. If you’re experiencing issues with your LG TV, you’ll want to get in touch with the company’s customer service as soon as possible.
However, experiences with customer service can be quite different from case to case. Sometimes, customers might end up dissatisfied with what they get, but in the worst cases, customer service could be completely unavailable.
Let’s take a deeper look at LG TV customer service, how you can contact it, and what to expect once you reach a company representative.
What LG Website Says About Customer Service
You can find a customer support page on the official website of the LG company. According to the on-page text, the company is eager to help its customers. To that end, several ways of reaching LG customer service are listed:
- Live chat
- Social media
- Phone call
Live chat is the most straightforward option since you don’t need to leave the website to use it. Simply click on the “Open LG Chat” button and you’ll start a conversation with a representative.
When it comes to email, the addresses aren’t listed on the support page. Instead, you’ll find two links: “Email Customer Support” and “Email the President.” Clicking either link opens up an email submission form where you can state your issues and send a direct letter to the company.
As for social media, LG is present on Twitter and Facebook. Both accounts are linked on the support page. Furthermore, LG has the same handle on Twitter and Facebook: @LGUSSupport.
Lastly, you may opt to call customer support by phone. In that case, you’ll have two available phone numbers: 800-243-0000 and 850-999-4934. Whichever number you choose to call, the service will be available every day of the week, from 8 a.m. to 9 p.m. by Eastern Standard Time.
What to Tell LG TV Customer Service
Before you reach customer service, you should have all of the information about your problem ready. Prepare to tell the service representative the following:
- What kind of issue you’re experiencing
- The circumstances when the issue occurs
- Have you tried to address the problem and how you did that
- If a similar problem happened on another device
When describing the problem, don’t hesitate to go into as much detail as possible. Also, if you’re talking with customer service through email or social networks, make sure to include any relevant images or other evidence to corroborate your claims.
Taking this thorough approach is important for a simple reason: The more detail with which you describe the problem, the easier it will be for customer service to help you. And if customer service understands what’s happening in full detail, it will take less time to resolve the issue.
Why You’d Need LG TV Customer Service – Common Issues with LG TVs
There are certain issues with LG TVs that would require you to call customer service. In particular, we’re referring to issues that you likely won’t be able to resolve yourself but with which you would need additional help. For some of the problems listed here, asking about the return policy would be the best option. Let’s explore common issues with LG TVs that would warrant contact with customer service.
Individual LG TV units can display solid-color strips on the screen, harming the viewing experience. Known as false contouring, this issue has no known solution and there’s nothing the user can do to alleviate it. While false contouring is usually present from the start, you might not get the chance to test your new TV before taking it home. If you’ve bought a unit with a false contouring issue, get in touch with customer service to ask about your options as soon as possible.
In some cases, LG TVs may play no sound, which can be due to several issues, including both software and hardware problems. However, not every sound issue will require you to call customer services. You’ll want to try some of the following solutions first:
- Reboot your LG TV – Sometimes the easiest solution is the right one, and rebooting your TV could be just that. Turn off your TV, wait a couple of minutes, and turn it back on to see if the sound issue persists. Alternatively, depress the power and volume down keys on your remote until the TV reboots.
- Use external speakers – Plug your TV into an external speaker. If you hear the sound, the issue is with the TV’s built-in speakers. If there’s still no sound, you might have a more serious hardware problem on your hands.
Streaming Service Issues
Direct access to streaming services is one of the perks of a smart TV. However, some LG TVs can have issues connecting to streaming services. If you get this issue, it could be due to several causes:
- Faulty internet connection
- Streaming service account issues
- Outdated streaming app
- Corrupted app installation
- Outdated firmware on your TV
- Wrong location settings
You can try solving each of these problems yourself. In most cases, reinstalling or updating apps should do the job. However, sometimes such solutions won’t be enough. For instance, your TV could have problems connecting to the internet in general. In those cases, customer service might be able to help.
Inconsistent colors on your screen can be a symptom of a bigger issue with your LG TV. In particular, it could indicate a problem with the device’s power supply. The issue often starts with your TV shutting down and emitting an unusual sound. It’s possibly a sign that the device has been on for too long and its power supply couldn’t handle the extended runtime.
Once you turn the TV on again, you’ll notice the colors have become offset. If all these signs are present, your TV might have a faulty capacitor. In this case, calling customer service could clarify whether you can take the TV to a certified service and whether the repair job will be covered by warranty.
Improper HDMI Functionality
Modern LG TVs, like the X series OLED devices, are built for seamless HDMI connectivity and are often promoted to gamers. Yet, some TVs may have issues displaying the picture properly when going via HDMI.
The particular problems with HDMI consist of displaying nothing but a black screen or diminished signal. These issues are a product of software clashes, and LG did release an update to fix those several years ago. If your device is updated but you still experience the same problems, taking the issue to customer service might be a good idea.
Noticeable Horizontal Lines
Seeing horizontal lines on your screen could be another issue associated with the HDMI connection. However, it’s a separate problem from the one described above and may have to do with a weak HDMI port signal. Changing the HDMI cable could be a possible solution here. If that doesn’t work, you might want to seek out help from the official customer service.
One-Stop Shop for All Your LG TV Problems
LG has a readily available customer service department that you can reach via various channels. It’s worth noting that the service may not always be able to help. For instance, if you’re having internet connectivity issues preventing your smart TV from functioning properly, there’ll be little customer service can do. But getting in touch with LG experts will be helpful in many other situations. Now that you know when you should call the service, the chances of fixing your LG TV issues will improve dramatically.
How did you get in touch with LG TV customer service? Which issue did you experience? Let us know in the comments below.